Gallows lane,, Ashby de la Zouch, LE65 1TG, United Kingdom
#11 of 13 hotels in Ashby de la Zouch
Guests' ChoiceBased on 234 hotel reviews
7.3Cleanliness
8.0
Comfort
8.1
Location
8.5
Facilities
8.0
Staff
8.4
Value for money
7.2
Free WiFi
7.3
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End of dialog contentReviewed: 12 May 2024
Ricky
United KingdomNo air con ,room was sweltering, bad nights sleep was not expecting no air con at £140 a night Weird breakfast turkey bacon and chicken sausage????? People at breakfast in dressing gowns Over priced resteraunt I
Godd sized room,good pool and gym
Stayed in May 2024
Reviewed: 12 May 2024
John
United KingdomSmall choice of alcoholic beverages. (Though this perhaps could have been expected at a health spa!)
Food excellent, both dinner and breakfast. Staff very friendly and helpful. Nice outdoor seating area
Stayed in May 2024
Reviewed: 29 April 2024
Jenni
United KingdomRooms are a little tired and I've staying in much nicer spa resorts for similar price point.
Good facilities and the staff are excellent.
Stayed in April 2024
Reviewed: 25 April 2024
Jackie
United KingdomThe bathroom needed updating. Only towel rail for hand towel is above the toilet which is in a strange place. Breakfast choices very poor. Staff could be friendlier and more helpful. Would have been nice to have water for day 2 of my stay.
The location was great. Nice quiet setting. Pleased my room was on 1st floor. It was busy during my stay but my room was located in a quiet part of the hotel. I liked the tea/coffee making facilities and water.
Stayed in April 2024
Reviewed: 17 April 2024
Kenny
United KingdomNothing
Spa, Room, Breakfast
Stayed in March 2024
Reviewed: 8 April 2024
Jerry
United KingdomSTAFF INSISTED THAT WE MUST LEAVE THE PREMISES BY 10AM
DINNER
Stayed in April 2024
Reviewed: 22 February 2024
Megan
United KingdomFood. This is the one thing that let it down. Food was not nice, and then the desert took 35 mins to come to me.
It was a lovely calming environment and the staff were lovely! Facilities also amazing.
Stayed in February 2024
Reviewed: 7 February 2024
Dave
United KingdomThe only thing for me which is just a personal preference - The room temperature was very warm for me and no means of adjusting that I could find.
The whole stay was excellent
Stayed in February 2024
Reviewed: 18 January 2024
Aneta
United Kingdommattress are not comfortable, you can hear your neighbours run water in bath , room quiet cold , dirty curtains, no fridge , basic rooms
Stayed in January 2024
Reviewed: 10 November 2023
Steve
United KingdomStaff make you feel like they are doing you a favour for doing their job. Through check in, especially in the restaurant you almost have to apologise for asking them something! Pool area in general is cold, I was only there for short period of time but if I'd been having a full day spa it would have been unpleasantly cold to sit for any period of time.
Room was great. Facilities are fantastic. Good Gym, Nice pool and spa area.
Stayed in November 2023
Reviewed: 27 October 2023
Janet
United KingdomThe staff were very helpful There was no lift in my part of the building All staff were really helpful and polite
Pretty good But dinner was difficult. I cannot eat seeds nuts or hard rice There was nothing on the menu I could safely eat I had the chicken and rice but it had wild rice through it. They did ask me if I had allergies but theses are not allergies. I have diverticular disease and seeds etc can lodge in your gut cause infection etc I should have asked for something simple but I didn’t know if the menu could be changed.
Stayed in October 2023
Reviewed: 25 October 2023
Jenny
United KingdomThis is the second time I've stayed for work purposes and it was a lot better this time. Room was comfortable and clean with nice countryside views. Facilities are good. The gym is a lot better than most hotel gyms. Spa facilities are decent. Staff friendly. Food good. I also received complimentary flip flops, robe and bag. I got to keep the bag and flip flops which I thought was a nice touch.
Stayed in October 2023
Reviewed: 18 October 2023
Sarah
United KingdomThey are in the middle of a refurb of both the women’s changing rooms and the main areas. This means that the women’s changing is quite some distance from the spa area and there is no steam room accessible to women. The sauna and hydro pool get very busy quite quickly as the former is small and the latter is popular. Fine for one night but not enough to entertain me for a spa break. New payment system meant that I was charged twice for dinner. Fortunately this was rectified once I pointed it out. The staff are great but the systems and buildings weren’t as good as other Champneys I have visited. That said it was cheaper then others in the group.
Staff are friendly. Useful location for getting to Leicester.
Stayed in October 2023
Reviewed: 8 October 2023
Shirley
United KingdomThe building improvements taking place during our stay did not make for the peaceful ,relaxing stay we were expecting
The location
Stayed in July 2023
Reviewed: 7 October 2023
Kieran
United KingdomMore electric chargers being available would be beneficial .
Good facilities. very good sized rooms with a very very good gym. Breakfast had a good selection of food available .
Stayed in September 2023
Reviewed: 25 September 2023
Anna
Polandred tape and hours upon entrening we were flooded with forms to fill in and regulations cenrening the stay e.g. to book table for dinner and breakfast for specific hour, to leave the room before 10.00 to wear elegant clothing for dinner. Very tiny portions for dinner and since it is in the mddle of nowehere you cannot go elsewhere
good quality rooms
Stayed in September 2023
Reviewed: 19 September 2023
Laura
United KingdomNo air conditioning/ climate control, suuuper uncomfortable bed, no fridge in the room, had to call to ask for a robe which I expected would just be in the room already, had to book for breakfast rather than just arriving down when we were ready, just overall a very basic room and stay and not worth the money
Good gym and pool facilities
Stayed in September 2023
Reviewed: 11 September 2023
Jenny
United KingdomUnfortunately, the resort was let down by some bad service. I advised the hotel I would arrive around midnight, when I did no-one was on reception, I had to wait 20-30 mins for someone to check me in. I was disappointed as I needed to get to sleep for work the following day and didn't enjoy being alone in a dark reception. The porter was apologetic but surely, when someone advises they will be checking in late, they would have someone on reception ready. Then at breakfast, I was left waiting to be seated outside the restaurant longer than I should've been. When I was told to just walk in, none of the waiting staff sat me down, explained what was on offer and how it worked. Although friendly, I had to 'extract' the information from them which was tedious and unnecessary. (I found out there was a Continental buffet included, extra charge for cooked options on a separate menu)
It is a nice hotel in lovely surroundings, I was in room 62 which was pleasant and comfortable. It had french doors opening into my own small patio and large communal garden which was a nice, peaceful place. Unfortunately, I didn't have time to use the spa but it looked nice. I didn't get to use the gym either, so couldn't comment on that. Bar area and restaurant were decent and also had outdoor seating which was a bonus.
Stayed in September 2023
Reviewed: 10 September 2023
Mica100
United KingdomVery uncomfortable bed with springs coming through.
Great staff, good facilities, attractive location.
Stayed in September 2023
Reviewed: 28 August 2023
Selina
United KingdomRooms need refurbishment for sure in the hotel.
Staff were amazing. Very friendly and customer service was great too.
Stayed in August 2023
Reviewed: 25 August 2023
Sarah
United KingdomBreakfast was continental but cooked breakfast was paid for. This should be made clearer on booking.com
Stayed in August 2023
Reviewed: 14 August 2023
Amar
United KingdomExpensive Check in check out time For the money we payed we didn’t enjoy that much time of use of the facilities
Location Staff Service Clean tidy Quiet Peacfull
Stayed in August 2023
Reviewed: 12 August 2023
Chris
United KingdomI have staid at this Hotel may times and always had a superb bed. However room 61 had a really poor bed and mattress wasn’t up to much. Will definitely come back to hotel again, just hope I don’t get that mattress
Majority of things
Stayed in August 2023
Reviewed: 21 July 2023
Jill
United KingdomWoken up at 5am by very creaky floorboards in room above!!
Nice room
Stayed in July 2023
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