8/9 sparhawk street, Bury Saint Edmunds, IP33 1RY, United Kingdom
#1 of 9 hotels in Bury Saint Edmunds
Guests' ChoiceBased on 912 hotel reviews
8.9Cleanliness
9.4
Comfort
9.2
Location
9.6
Facilities
8.8
Staff
9.4
Value for money
8.5
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 May 2024
Anne
United Kingdomnothing
A lovely quiet location, brilliant views of Bury St Edmunds, lovely breakfast and discreet service. comfy bed.
Stayed in April 2024
Reviewed: 2 May 2024
Josie
United KingdomNothing
The staff were very welcoming. The room was clean. The breakfast was excellent with a lot of variety.
Stayed in May 2024
Reviewed: 2 May 2024
David
United KingdomNothing. All was great.
Clean, fresh, just lovely.
Stayed in May 2024
Reviewed: 29 April 2024
Anna
United KingdomWas too warm for us but probably fine for most people!
Friendliness decor & breakfast
Stayed in April 2024
Reviewed: 22 April 2024
Gemma
United KingdomRooms are very clean, the location is brilliant and very close to the city centre, and breakfast was delicious. Overall, great value for money.
Stayed in April 2024
Reviewed: 22 April 2024
John
United KingdomNot applicable
Excellent location with private parking- bedroom immaculately presented- breakfast splendid
Stayed in April 2024
Reviewed: 21 April 2024
Huard
United KingdomFriendly greeting. We're able to accommodate our request for a ground floor room.
Stayed in April 2024
Reviewed: 21 April 2024
Martin
United KingdomNothing
Very comfortable and convenient
Stayed in April 2024
Reviewed: 21 April 2024
Fiona
United KingdomThe breakfast was excellent. A wide, healthy choice served by a very helpful staff member. Perfect location within a short walk to the tourist attractions and town centre. On site carpark was a bonus.
Stayed in April 2024
Reviewed: 18 April 2024
Julia
United KingdomWe were on the second floor, and the final flight of the stairs was rather steep, especially if one has a suitcase to carry up (or down). It would be good to have charging points/sockets on both sides of the bed, and bedside tables with a drawer.
The room was good and had a spectacular view . The toiletries, water (still and sparkling) and biscuits were replenished daily. The storage was spacious. The breakfast was excellent. The staff were friendly and helpful. There were enough parking spaces.
Stayed in April 2024
Reviewed: 16 April 2024
Beverley
United KingdomIdeally located to attend a concert at The Apex. Breakfast was excellent and staff very friendly
Stayed in March 2024
Reviewed: 16 April 2024
David
United KingdomNothing
Cosy, family run. Great hosts. Car parking space for everyone.
Stayed in April 2024
Reviewed: 15 April 2024
Vicentijevic
United KingdomAll good
Room Staff Location Breakfast
Stayed in April 2024
Reviewed: 15 April 2024
Candace
CanadaJust a warning…there are lots of stairs but the staff helps with luggage.
Breakfasts are great with many options. The room was spacious and had everything one could need. The location is just steps from the cathedral and other points of interest.
Stayed in April 2024
Reviewed: 14 April 2024
Wright
United KingdomNothing!!
All of it!!
Stayed in April 2024
Reviewed: 11 April 2024
Andrew
United KingdomIt is small hotel without the amenities of a larger hotel. No swimming pool or billiards room or spa.
The room was large, clean and well appointed. The breakfast was great. There was a car park as part of the hotel. The staff were friendly. There was a residents lounge. The hotel is close to town. 5 minutes to the cathedral and about 10 mins to the town centre. If only all hotels were like this.
Stayed in March 2024
Reviewed: 31 March 2024
Estelle
United KingdomNo bath.. the previous room I had chosen had a Bath & the gentleman kindly upgraded us to the annex & I didn’t have the heart to say I wanted a bath because of his kindness
Beautiful location my partner & had had stayed at a different hotel the previous night but wanted to exatend our stay so found this hotel for £175 I believe which was more then we wanted to spend but we couldn’t complain the gentleman who checked us in offered us a upgrade in the annex it was charming.. breakfast was great too
Stayed in March 2024
Reviewed: 31 March 2024
Jayne
United KingdomThe hotel staff were extremely helpful and friendly, the breakfast was delicious and everywhere was spotlessly clean.
Stayed in March 2024
Reviewed: 27 March 2024
Caroline
United KingdomThe entrance to the Car Park was quite tight.
A really beautiful small Hotel ideally located for exploring the lovely town of Bury St Edmunds. The staff were very welcoming and friendly and we were made to feel as if nothing would have been too much trouble for them, the service felt very personalised. The rooms were exceptionally clean and very comfortable. The breakfast was amazing and there were so many different options to choose from.
Stayed in March 2024
Reviewed: 24 March 2024
Bettina
United KingdomStairs up to room 12. I am recovering from knee surgery so the second set of stairs was a problem for me but the staff did offer to change our room. Low ceilings, husband is 6'2 banged his head a few times
Clean friendly comfortable and nice breakfast
Stayed in March 2024
Reviewed: 23 March 2024
Paul
United StatesRooms are a bit on small side- not a deal breaker at all- but something to consider. Like most things in UK, price is a tad high for what you get - but c’este la vie!
Clean, friendly, good location, great breakfast, good stay.
Stayed in March 2024
Reviewed: 18 March 2024
Jane
United KingdomThe stairs to the second floor were a real struggle for my husband…it might have been nice to have been warned
The location, its decor, its parking & the whole team. Really friendly, welcoming and helpful. Lovely breakfast too.
Stayed in March 2024
Reviewed: 17 March 2024
Helen
United KingdomSmall room
Location is excellent Spotlessly clean Wonderful breakfast
Stayed in March 2024
Reviewed: 17 March 2024
Yuka
JapanThey responded politely to Japanese people who couldn't use English. The employees were also always smiling and comfortable.
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content