Castle Terrace 46 Bridge Street, Chepstow, NP16 5EY, United Kingdom
#5 of 7 B&Bs and Inns in Chepstow
Guests' ChoiceBased on 73 hotel reviews
8.4Cleanliness
8.7
Comfort
8.8
Location
9.5
Facilities
8.4
Staff
9.1
Value for money
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 23 May 2024
Heida
IcelandCould do with better cleaning and details. But this is a old fashioned accommodation in the hosts real home, so perfection is not to be expected. No shower, just bath.
Nice host and a nice dog. Great location. Stunning view from the balcony! No problem getting there. Really cosy and homie.
Stayed in May 2024
Reviewed: 12 May 2024
Mitchel
United KingdomNo breakfast or shower.
Location. Friendly dog. Parking nearby.
Stayed in May 2024
Reviewed: 24 March 2024
Tracy
United KingdomNothing really - parking could have been a pain - but we were lucky enough to park fairly close.
Very good location - Jennifer is a lovely host - was like visiting an aunt. Felt quite at home - and Gelert was such a friendly dog. Would love to visit again.
Stayed in March 2024
Reviewed: 4 November 2023
Juliette
United KingdomNA
Close to castle, good sleep
Stayed in October 2023
Reviewed: 9 September 2023
Kate
United KingdomAbsolutely lovely!
Stayed in September 2023
Reviewed: 29 August 2023
Lee
United KingdomNothing
Great stay warm and friendly spotless room great host even met the dog who's delightfull 2 mins from the town and castle
Stayed in August 2023
Reviewed: 27 June 2023
Bailey
United KingdomWas thinking of bringing my daughter’s dog but with cats and an other dog it won’t be possible
Accommodation very good and great location
Stayed in June 2023
Reviewed: 12 June 2023
Lewis
United Kingdomno stand up shower cubicle
cute and cosy with basic amenities
Stayed in June 2023
Reviewed: 7 June 2023
Karen
United Kingdomexcellent location.
Stayed in June 2023
Reviewed: 29 May 2023
Felicity
United KingdomArrived at 5pm (earlier than expected) , but there was no answer. Tried again , successfully 40 mins later. No proper shower . Faint odour of cat .
Jennifer was an excellent host.
Stayed in May 2023
Reviewed: 29 January 2023
Vikki
United KingdomFantastic proximity to Chepstow castle, shops and town. Comfortable room with facilities to make hot drinks. Lovely host.
Stayed in January 2023
Reviewed: 28 January 2023
Karen
United KingdomIf you didn’t like pets this property might not be for you, however my daughter and I loved it.
Friendly owner and pets. Amazing location backing into the castle.
Stayed in January 2023
Reviewed: 20 December 2022
Gail
AustraliaBit awkward to lug large luggage up the winding stairs to the first floor, but given the incredible price and location directly adjacent to Chepstow Castle, this is a very minor detail. 😀
Very comfy bed, spacious room and well-appointed. Jennifer is a lovely host. 🙂
Stayed in December 2022
Reviewed: 27 November 2022
Editha
United KingdomNot proper shower. Dog and cat fur and smell not for me (asthmatic person).
Great location. Host is friendly and very welcoming. Tea and biscuit provided with fridge in the room.
Stayed in November 2022
Reviewed: 30 January 2022
John
United Kingdomn/a
host was very friendly and welcoming
Stayed in January 2022
Reviewed: 12 December 2021
Deb
United Kingdomgreat location , big comfortable room. lovely host :)
Stayed in December 2021
Reviewed: 25 November 2021
Nick
United KingdomRoad outside can get busy but does quieten down at night.
Lovely quirky old building backing on to Chepstow Castle with easy access to town centre and rail station. Friendly and helpful host.
Stayed in November 2021
Reviewed: 23 November 2021
Jason
United Kingdomnot a proper shower
location and especially Jennifer the owner. lovely lady
Stayed in November 2021
Reviewed: 1 November 2021
Sara
United KingdomChateau Terrace is in an excellent location and Jennifer was very welcoming and helpful. I had the best nights sleep in one of the most comfortable beds I've ever slept in!
Stayed in November 2021
Reviewed: 30 October 2021
Charles
United KingdomNothing
Very comfortable and homely. The fridge in room was very helpful
Stayed in October 2021
Reviewed: 29 October 2021
Lucy
United Kingdomno breakfast
Stayed in October 2021
Reviewed: 9 October 2021
Jenny
United KingdomWe personally had no complaints but this property might not be for everyone if you aren’t dog lovers and the facilities are quite closed quarters with the host.
Great location for town and the castle. Had a wonderful welcome from Gelert the dog.
Stayed in October 2021
Reviewed: 13 June 2021
Betty
United KingdomIt was a great break. I loved it. Very comfortable.
Stayed in June 2021
Reviewed: 3 June 2021
Roach
United KingdomHer dog is beautiful but very boisterous and might jump on you ! 😬
Jennifer is a lovely lady , very helpful but left us to ourselves which was nice .
Stayed in May 2021
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content