Ok, but definitely not 5 Star as advertised. Shower head half blocked, gap in shower door, which did not close. Products in bathroom not high quality and room pretty spartan. Expensive breakfast that was very disappointing. Self-service, not even coffee served. Congealed eggs, catering sausages, fruit salad that was mainly chopped apple and fake plastic flowers everywhere. Bar did not even have a single malt whisky.

Great location, lovely large room, very comfortable bed, great old lift, sea views, lovely sash windows for fresh air.

Stayed in May 2024

Some pieces of furniture are a little worn out (chairs and cupboard for example). Our bin in the bathroom was not emptied on arrival and the room was not very clean in some places (rubbish under the bed and spiderwebs in the bathroom ceiling).

Very nice victorian style hotel with spectacular view on the pier and the sea. Well situated for visits and restaurants. The staff was very kind and helpful for the parking and directions. We had a very nice time and enjoyed our stay there. We got an upgraded room and that was a very good surprise on arrival.

Stayed in April 2024

Shower was a bit weak and difficult to adjust. Masseuse cancelled at very short notice so had to cancel pre-booked treatments.

Fantastic Breakfast in a nice setting and excellent Value for Money. Staff were very friendly and accommodating. Parking directly outside the hotel. Room was clean and had a Fantastic view. Very quiet in the room despite the busy road outside. Loved the quirky lift.

Stayed in April 2024

Room could do with a fridge. Would have like to have the option to NOT have buffet breakfast as it cost £20 and only wanted a small thing from the menu.

Clean and friendly

Stayed in April 2024

The room was so spacious and it was great having Netflix and Amazon on the tv

Stayed in April 2024

The pillows need replacing in both of the rooms we had booked. Our bathroom lacked places to hang hand towel’s, could be fixed simply with a rail or hook on the side of the sink cabinet.

Family trip, the hotel is in a fabulous location, friendly staff, comfortable beds, the hotel is well furnished and has that comfortable feel.

Stayed in April 2024

Nothing

It was clean and tastefully decorated. George, the hotel manager was attentive and ensured guests had a great time.

Stayed in April 2024

Would have liked a small fridge in the room.

Great location; very welcoming staff, nice personal attention. I'd requested twin beds and the room was made up ready. This doesn't always happen, several times in the recent past, in other hotels, we've had to wait for the room to be re-configured after check-in; comfortable bed and pillows in a lovely room. Thanks to the Victorians for building high ceilings and big windows, the room felt spacious,light and airy. A very enjoyable stay, would definitely book again.

Stayed in April 2024

great location and friendly staff - good value for money

Stayed in April 2024

When we arrived, the tea, coffee and milk in the room had not been topped up. Also, the room was only serviced on the first day. The bed was not made, bathroom was not cleaned and again the tea, coffee, etc was not topped up. It would also have been nice to have been able to have a meal in the restaurant in the evening, if we hadn’t wanted to go out.

We thought the rooms were very good with plenty of storage, comfortable bed and a lovely walk-in shower. Would have preferred a service breakfast as we had on the first morning, rather than the help yourself buffet breakfast we had on the following days. However, the food we had was very good.

Stayed in April 2024

The gyms are not so clean and all the machines are not on.

What I like about the property is that the gym and clean and right in front of the sea.

Stayed in April 2024

Great Room, Great location and friendly helpful staff

Stayed in April 2024

Nothing to dislike.

The staff were attentive, the room was comfortable and the hotel in general was of a high standard.

Stayed in April 2024

Would have preferred restaurant to be open in evening rather than room service

Very clean - lovely staff

Stayed in March 2024

An inclusive breakfast would have been nice for the price

I had a beautiful room, not with a seaview but I was only traveling for work so needed to think about cost. I felt very safe and comfortable. I slept very well.

Stayed in March 2024

Nothing. Maybe it´s a bit of an issue to have a bar for a late drink, but no atmosphere in it, once the barkeeper is also the receptionist for the time being untill closing the bar. But that is an issue having travelled on my own probably.

"Strictly come dancing" and "Seven sisters" brought me to Eastbourne. I really enjoyed my stay here. The room was amazing with possibility to serve myself tea and coffee. The bathroom was great. The possibility for a late drink at the bar downstairs nd the spot direclty at the pier was great. I had a bit of a sleeping issue both nights with either wind or air-condition, which I am not sure about, but the bed was incredible. I really enjoyed the friendliness of staff.

Stayed in April 2024

The room was big and clean. The view from the window is nice. It close to the station. The hotel were able to help us get taxi…

Stayed in April 2024

It wasn’t possible to separate the sleeping arrangements in the room to allow adults their own space to relax whilst children were sleeping. Restaurant was closed for dinner but room service was available. It would have been great to have a swimming pool.

Amazing junior suite with plenty of room and lovely bathroom, plus a seafront view

Stayed in March 2024

The walls in the room were not soundproof. We could hear the people on one side talking very clearly. On the other side they were playing loud music until very late. Thankfully they both only stayed one night so the following night it was quiet.

We were upgraded to a nice room at the top of the hotel. It was nicely decorated with sea views.

Stayed in March 2024

The price of breakfast is quite steep!

The location was great. The staff were very professional and so helpful!

Stayed in March 2024

Everything was good

The room was perfect & would definitely stay again

Stayed in March 2024

Staff were very friendly and helpful. Breakfast was good and plentiful.

Stayed in February 2024

Parking can’t be guaranteed, though we had no problem

Well kept. Elegant. Really helpful receptionist

Stayed in March 2024

It would have been good to have had a fridge in the room.

The bed was comfortable. The room was lovely. The breakfast was excellent. All staff were really friendly and helpful. Beautiful hotel. We've booked to come back in July.

Stayed in March 2024