9 Cheniston Gardens London W8 6TG, Kensington and Chelsea, London, W8 6TG, United Kingdom
#357 of 1,006 hotels in London
Guests' ChoiceBased on 1534 hotel reviews
8.2Cleanliness
8.7
Comfort
8.6
Location
9.4
Facilities
8.2
Staff
8.9
Value for money
8.4
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 May 2024
Wai
Hong KongGood location, clean and tidy room and valuable. But please make sure u can arrive the hotel before 9PM, and they don't have any other alternative plans for you if u can't check in before 9.
Stayed in May 2024
Reviewed: 3 May 2024
Panagiotis
Greecenot flexible check in
the location
Stayed in May 2024
Reviewed: 26 April 2024
Noëmie
FranceThe rooms are so close to another that you hear everything
Comfortable, functional, well located and friendly staff
Stayed in April 2024
Reviewed: 24 April 2024
Kathryn
United KingdomWe stayed in a bedroom next to the front door and reception. Could be very noisy in the morning however the reception closed during sleeping hours.
Room was spacious enough for a 2 night stay. Hairdryer, iron and board were present which was very beneficial. The bathroom was a good size and clean. Overall a good experience
Stayed in March 2024
Reviewed: 23 April 2024
Catherine
United KingdomSadly they have no breakfast options, but there are plenty of local options for this
Great location to High Street Kensington.
Stayed in April 2024
Reviewed: 23 April 2024
Richard
NetherlandsLocation, quality
Stayed in April 2024
Reviewed: 22 April 2024
Chuba
United KingdomSense of privacy was a trade off as I was kept in a room right next to the concierge. Could literally hear everything and if you leave your room everyone sees you
Things were clean and professionally kept up.
Stayed in April 2024
Reviewed: 20 April 2024
Helen
United KingdomCould have done with a bedside lamp
Great location.
Stayed in April 2024
Reviewed: 19 April 2024
Audrey
United KingdomBed wasn’t particularly comfortable
Clean, fabulous location close to tube, buses, shops & restaurants. Room was on the top floor so it felt warm but the air con was super efficient and cooled it quickly. Smart tv with lots of apps. Decent shower too.
Stayed in April 2024
Reviewed: 18 April 2024
Mihoc
Ireland- the bed was quite uncomfortable and rooms are small but other than that was a pretty good stay
the location is ideal , such a nice part of london and also 2 minute walk from the underground. also such a good price for london
Stayed in March 2024
Reviewed: 18 April 2024
Michelle
United KingdomGreat location, and very friendly and welcoming staff
Stayed in April 2024
Reviewed: 12 April 2024
Devy
Indonesiastairs. too much if your room is upstair.
location and neighborhood are really good. easy to take underground and lots of food around.
Stayed in April 2024
Reviewed: 9 April 2024
Catherine
United KingdomIt was clean and comfortable in a very good location.
Stayed in April 2024
Reviewed: 8 April 2024
Cheryl
United KingdomCould hear other guests in the night. A little hard to spot from the street.
Excellent location - close to the high street and tube station. Great welcome and a very comfortable room.
Stayed in April 2024
Reviewed: 5 April 2024
David
United KingdomBed could have been comfier
Great location
Stayed in April 2024
Reviewed: 4 April 2024
Laticia
United KingdomWe could hear the people in the rooms next to us as the walls were so thin. We could hear their tv clearly as well as talking outside and people walking up and down the stairs. I would still stay here again regardless as its great value for the price.
The location was excellent for the price we paid and there was ample shopping and restaurants nearby for when we wanted to just stay in the area. The reception staff were pleasant and the check in and out process was straightforward.
Stayed in April 2024
Reviewed: 3 April 2024
Ndidi
NigeriaMattress was very soft and bad for my back
Fantastic location on a beautiful street. Staff was very pleasant and helpful. Temperature was perfect
Stayed in April 2024
Reviewed: 28 March 2024
Gerardo
SwedenNothing I would happily stay there again
Great location, very clean.
Stayed in March 2024
Reviewed: 27 March 2024
Joris
BelgiumVery close to tubeway station and excellent breakfast at nearby restaurant
Stayed in February 2024
Reviewed: 26 March 2024
Stefano
ItalyStaff, location, services and cleaning top! The room it's very small even the bed, may be it should be for only 1 person and not for a couple! The rest it's all favoulos!
Stayed in March 2024
Reviewed: 24 March 2024
Stephen
United KingdomNothing apart from some old blood stains on pillow covers and bottom sheet that I we didn’t see until the morning. Wouldn’t been that happy sleeping in bed if we’d known. Would return though.
Good value, facilities and location for us.
Stayed in February 2024
Reviewed: 22 March 2024
Scott
United StatesStaff were excellent. Good TV. Good use of space.
Stayed in March 2024
Reviewed: 18 March 2024
Andre
PortugalShower head with very low pressure.
Location, very nice staff, clean and tidy.
Stayed in March 2024
Reviewed: 16 March 2024
Istrate
United KingdomVery noisy
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content