Shame entrance is at the back, for such a beautiful hotel

Lovely hotel, pleasant staff, good location

Stayed in April 2024

Hot tub was broken. But expensive for what if was

Breakfast was great and kids loved the pool

Stayed in April 2024

No signage that we could see when approaching from the indoor market down the steps. Dark entrance. Not welcoming. Poor signage to reception

Friendly and helpful staff. Lovely view across to Wales.

Stayed in April 2024

There wasn’t anything didn’t like. However - bed settee quite uncomfortable for my 15 year old. There were 3 of us in the room but only 2 mugs and no teabags. Did try phoning reception but they were probably busy and then didn’t pursue again. These are just small things and overall had great stay.

Lovely hotel, staff friendly and helpful. Felt special. Wonderful central location. Wish had been staying longer!

Stayed in April 2024

The prices of the drinks in the restaurant bar were relatively expensive but that may be because it wasn’t a cheap hotel. Also, the swimming pool area was a lot smaller than expected and unfortunately usually pretty busy with lots of people there. We did decide to try the pool at 7:30am which it was empty but did start to fill up by 8am. Otherwise, everything was really good. The staff were very nice and accommodating too.

We stayed here for my birthday and had a nice relaxing time. My partner had paid for a birthday package where they had bought us a Galaxy Ripple birthday cake, had my age in helium number balloons and a birthday banner with some additional chocolates all ready in our room for us which was a nice touch! We decided to stay in the hotel and make the most of it so had dinner in the restaurant in the evening and the food was really nice. We also had breakfast included and there was a nice selection of hot and cold foods. There was a swimming pool that you could access too and the room was very comfortable. You can also park at the hotel for £13.50 for 24 hours but there are limited spaces, we were lucky to find one of the last ones. However, there is a car park next door anyway.

Stayed in April 2024

Some miscommunication over the dinner bed and breakfast deal we had paid for and staff tried to charge me albeit sorted fairly quickly. Also had some special party balloons for our table which I had given to restaurant staff who set the table up. Great but then then sat someone else at that ta le whilst we were having a pre dinner drink. Resolved after speaking to them . Great time overall few shortcomings to get there

Great hotel staff very polite and attentive

Stayed in April 2024

Car parking limited. There is a NCP next door but only fits small/medium vehicles.We have a SUV which we couldn’t fit into the entrance without damaging the vehicle . Electric plug sockets not terribly accessible. Had I been disabled I would have struggled

Convenient for town centre

Stayed in April 2024

Location and pool and gym

Stayed in April 2024

Friendly receptionists, friendly staff at the restaurant. Breakfast is good, with variety of options. Location is excellent, right near old town and town wall.

Stayed in April 2024

Noisy residents. We had a bloke on a phone in the next room talking really loud, once he came off the phone, the residents in the room above were arguing until around 01:40. I had to call reception as we couldn't get to sleep.

Local to shops and centre.

Stayed in April 2024

Quite expensive for what it was

Location.

Stayed in March 2024

Not much to dislike really Jacuzzi wasn't working Pool was cold but not freezing The gap in the doors in the room are really wide light and noise comes through. No other down side.

We booked a standard twin room very spacious Really clean room comfy bed Hair dryer, kettle, fridge, safe, big tv, iron & trouser press in room. Had a card & little treat as it was my birthday Added bonus had a pool sauna ( really hot amazing) and jacuzzi pool Staff where very friendly The hotel is massive with beautiful decor Parking area was right by the doors to the lift £13 pr 24hrs Didn't see any disabled parking but parking wasn't too far from doors the the lift so not really an issue. Lift to all floors big enough for wheelchair users Can't comment on rooms for disabled access as had a standard twin room. Pool access was till 8pm Gym was 9pm Different times on a wkend Children allowed in pool until 7pm The town is a 5 min walk We had some nice food at the weatherspoons pub just up from primark would definitely recommend there. We had big mix grill was amazing. There is a little cheese shop with an amazing selection of cheese as you walk through the passage way to the town definitely a place to stop and have a try. Did have food but thay do have restaurant and a bar in the hotel and served breakfast at extra cost think it was £13 pp

Stayed in April 2024

The rooms need updating

Location was spot on

Stayed in April 2024

You can't fault the value for money here but the décor and bathrooms are starting to look a bit tired, that said I would rather have that than them spend millions on a refurb and put the rates up to pay for it. You pays your money and you takes your choice and I will continue to choose this hotel.

I have stayed here many times for several reasons the principle reason being the location, right in the middle of Chester so walkable to everywhere. There is an excellent car park next door and from a value for money perspective it cannot be beaten. No doubt I will stay again soon.

Stayed in February 2024

We were on a quiet floor but it was not quiet, doors slamming at night. Seems some people don’t understand quiet. Breakfast very expensive so only ate there one morning.

Location, staff friendly and helpful.

Stayed in April 2024

Rooms need modernising

Staff were exceptionally friendly and helpful

Stayed in April 2024

Nothing, it was great and we had a lovely time

The location, the facilities and the staff were fantastic

Stayed in April 2024

Nothing

Clean and location

Stayed in April 2024

Great breakfast and location

Stayed in April 2024

The hottub wasnt working properly

Pool an breakfast was amazing

Stayed in April 2024

Nothing really.

pleasant helpful staff, large bedroom, comfortable beds, & the little important things - bottles of water & tissues.

Stayed in April 2024

Great location and good to have parking on site

Stayed in April 2024

There is nothing I say negative about this prostitute

Staff were so friendly and supportive, specially as I’ve had a disability Prebook parking space close to the hotel so I didn’t have to worry about walking

Stayed in April 2024

Sofa bed too small. Think about investing in bigger and better ones

Good location close to town centre Friendly staff who were very helpfu

Stayed in April 2024