Trinity Street, Chester, CH1 2BD, United Kingdom
#33 of 33 hotels in Chester
Guests' ChoiceBased on 7089 hotel reviews
8.3Cleanliness
8.7
Comfort
8.7
Location
9.3
Facilities
8.6
Staff
9.1
Value for money
7.8
Free WiFi
8.3
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End of dialog contentReviewed: 10 April 2024
Nikola
United KingdomThe rooms were a bit unclean (black hairs around the shower, dirty pillow, broken toilet holder, stains in various places) and could do with a bit of decorating
Loved the bar and communal areas and value for money was great. My husband accidentally left his shoes and they quickly posted them to us, with minimal cost. The location of the hotel is superb.
Stayed in April 2024
Reviewed: 8 April 2024
Jane
United KingdomStaff was friendly but could be more helpful when requesting a child’s menu
Stayed in April 2024
Reviewed: 8 April 2024
Julie
United KingdomThe decor is tired and outdated. The room was too hot. There were no dressing gowns and slippers.
Location
Stayed in April 2024
Reviewed: 8 April 2024
Jasmine
United KingdomBottles of water in the room - not sustainable! Not having real coffee for breakfast (cafetière, not a machine!). Rooms and swimming pool a bit tired.
Breakfast, and the view from the restaurant - beautiful! Location ideal, comfortable rooms.
Stayed in April 2024
Reviewed: 6 April 2024
John
United KingdomBed wasn't comfortable and too small.
Location. Breakfast. Staff. Shower.
Stayed in April 2024
Reviewed: 5 April 2024
Joanne
United KingdomRoom was only 3 star, not really 4 star 'premium'.
Hotel and spa was 4 star
Stayed in April 2024
Reviewed: 4 April 2024
Carol
United KingdomWe where unable to get bar food after 8pm and had to send out for pizza
The rooms there excellent
Stayed in March 2024
Reviewed: 4 April 2024
Christine
United KingdomIssues with room. Breakfast over priced. Confusion over charging to room.
Lovely public areas and it was an excellent location. Had nice breakfasts and evening meal.
Stayed in March 2024
Reviewed: 4 April 2024
Simon
United KingdomUnable to open window to let air in.
Leisure facilities good.
Stayed in March 2024
Reviewed: 4 April 2024
Vanessa
United KingdomExcellent parking, with lift straight from car park to reception. Parking great value for 24hours. Two minute walk to plenty of restaurants and shops. Fabulous breakfast. Friendly staff. Would definitely stay again.
Stayed in April 2024
Reviewed: 3 April 2024
Chad
United KingdomNothing
Good value for money
Stayed in March 2024
Reviewed: 1 April 2024
Mark
United Kingdomlack of car parking and cost
location
Stayed in April 2024
Reviewed: 1 April 2024
Carl
United KingdomLoved the hotel itself but rooms are very dated. Need a re vamp
Location to centre Plenty bars abd shopping
Stayed in April 2024
Reviewed: 1 April 2024
Julie
United KingdomHelpful staff and brilliant breakfast
Stayed in March 2024
Reviewed: 1 April 2024
Stephen
United KingdomVery clean, good facilities.
Stayed in March 2024
Reviewed: 31 March 2024
Kathy
United KingdomNothing.
Great location for a city break, parking on site was easily accessible. Room was lovely, spacious and quiet. The gym and pool were nice and clean and staff around if you needed anything. All staff who we had contact with were friendly. Would definitely stay again next time we are in Chester. Highly Recommend
Stayed in March 2024
Reviewed: 30 March 2024
Gareth
United KingdomBreakfast was a bit poor it seems that it was standing in the warmer for a while was not to usual standard
Stayed in March 2024
Reviewed: 30 March 2024
David
United KingdomNothing
The hotel very central and the car park was excellent
Stayed in March 2024
Reviewed: 30 March 2024
Rebecca
United KingdomThe rooms just seemed a bit dated which was disappointing for the cost but has still been kept clean and tidy
The location was ideal. Nice and central. Children loved having the pool and the breakfast was great. Staff were extremely helpful and very friendly. Excellent service
Stayed in March 2024
Reviewed: 29 March 2024
Alan
United KingdomNothing
Great location. Easy parking. Friendly staff. Great breakfast.
Stayed in March 2024
Reviewed: 29 March 2024
Adrian
United KingdomThe outside didn’t live up to the inside. The pillows and sofa bed were not very comfortable.
Lovely hotel. Designed to a high standard. The restaurant was lovely as was the hotel staff. Very helpful and were made to feel very welcome.
Stayed in March 2024
Reviewed: 29 March 2024
Simon
United KingdomGreat location, friendly staff room was clean.Would reccomend.
Stayed in January 2024
Reviewed: 29 March 2024
David
United KingdomGreat location, good facilities and friendly staff.
Stayed in March 2024
Reviewed: 28 March 2024
Margaret
United KingdomAll was fine but the frontage of buildings doesn’t do it justice
Everything so very comfortable convienent staff so pleasant
Stayed in March 2024
Reviewed: 28 March 2024
Kelly
United KingdomNothing for the price we paid.
Breakfast was exceptional along with the evening meal in the restaurant. Our table server Raffa was brilliant.
Stayed in March 2024
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