Trinity Street, Chester, CH1 2BD, United Kingdom
#20 of 33 hotels in Chester
Guests' ChoiceBased on 7100 hotel reviews
8.3Cleanliness
8.7
Comfort
8.7
Location
9.3
Facilities
8.6
Staff
9.1
Value for money
7.8
Free WiFi
8.3
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End of dialog contentReviewed: 13 May 2024
Nigel
United KingdomBody lotion in bathroom was not replenished when empty. That was all really.
Location. Parking. Bar and terrace. Breakfast. View from room. Helpful staff. Minor problem with bathroom was fixed quickly.
Stayed in May 2024
Reviewed: 13 May 2024
Donna
United KingdomN/A
Easy to find and a great location right in the heart of the city.
Stayed in May 2024
Reviewed: 13 May 2024
Kathryn
United KingdomThe breakfast had a good array of options but some parts weren’t the best - eg pastries were a bit stale both days. Overall we had a great stay though
Staff were all friendly and helpful. It was a lovely hotel, and we really enjoyed our meal in the restaurant (pizza was amazing).
Stayed in May 2024
Reviewed: 13 May 2024
David
IsraelAccess to public transport is a slight irritation but not fixable unless relocation of the hotel!
Friendly, helpful staff and a clean, comfortable and well appointed room. Great facilities and good location close to shops and restaurants,
Stayed in April 2024
Reviewed: 12 May 2024
Brian
United KingdomLocation for our needs.
Stayed in May 2024
Reviewed: 10 May 2024
Andy
United KingdomN/A
Value of room
Stayed in May 2024
Reviewed: 10 May 2024
Claire
United KingdomThe room got very hot during the night. We think the heating was still on as were the thick duvets but we think that was mainly because it was the first really hot day we've had this year.
The hotel is beautiful and very clean. All staff that we encountered were lovely and very helpful. The restaurant at the hotel is very nice and the food tasted amazing. There was so much to choose from at breakfast. Cereal, pastries, English breakfast, fruit, toast and a machine to make American style pancakes. They also offer cook to order choices too.
Stayed in May 2024
Reviewed: 9 May 2024
Zuzana
United KingdomVery small pool, very busy leasure centre
Great location, pleasant staff, lovely breakfast
Stayed in May 2024
Reviewed: 8 May 2024
Peter
United KingdomIf being critical room was cold but it didn't deter from a very nice stay.
Excellent friendly staff made it an enjoyable stay.
Stayed in May 2024
Reviewed: 7 May 2024
Christian
United KingdomExcellent
Stayed in May 2024
Reviewed: 7 May 2024
Gareth
United KingdomLocation close to centre
Stayed in May 2024
Reviewed: 6 May 2024
Carl
United KingdomGreat location and hotel
Stayed in May 2024
Reviewed: 6 May 2024
David
United KingdomBreakfast is the typical self-service style, over warmed hard sausages, salty bacon & served out of heated trays production line style
Easy reach of centre. Pleasant greeting from reception. Comfortable bed. Good coffee machine.
Stayed in May 2024
Reviewed: 5 May 2024
Dell
United KingdomOutside entrance very dark and dim in evening, intimidating when a solo traveller
Rooms very clean Very accessible once inside Lovely, friendly staff
Stayed in February 2024
Reviewed: 5 May 2024
Renato
IrelandThe water temperature of spa pools. The complementary lemon water at the front door and corridors.
Stayed in May 2024
Reviewed: 5 May 2024
William
United KingdomDisappointed that the Premium Queen room we booked did not have a queen size bed and was a little tired. The shower door was faulty and the advertised City View was of a run down area and a collection of brick walls and roofs. Not what i would call Premium Queen to be honest.
Lovely hotel inside, in a great location. Sfaff very friendly and helpful. e enjoyed out stay.
Stayed in May 2024
Reviewed: 3 May 2024
Andy
United KingdomNeeds updating looking tired
Location
Stayed in April 2024
Reviewed: 2 May 2024
Faye
United KingdomIt was a little noisy at night, granted it was a central location.
Excellent breakfast, good size room for only standard size. Beautiful hotel and great value considering it was 5 mins from centre.
Stayed in April 2024
Reviewed: 2 May 2024
Mena
United KingdomNo space in the hotel parking, the room is very old style and the furniture is out of date, no proper desk for work
The restaurant, breakfast, staff, free late check out
Stayed in May 2024
Reviewed: 30 April 2024
Wendi
United KingdomBroken jacquizzi
Location
Stayed in April 2024
Reviewed: 29 April 2024
Emma
United KingdomCould have been better by having plug outlets by the bed and the wallpaper was peeling in multiple areas- also damage to the dresser table
Staff very friendly and helpful. Hotel great location
Stayed in April 2024
Reviewed: 29 April 2024
Lorraine
United KingdomShame entrance is at the back, for such a beautiful hotel
Lovely hotel, pleasant staff, good location
Stayed in April 2024
Reviewed: 29 April 2024
Hayley
United KingdomHot tub was broken. But expensive for what if was
Breakfast was great and kids loved the pool
Stayed in April 2024
Reviewed: 28 April 2024
Louise
United KingdomNo signage that we could see when approaching from the indoor market down the steps. Dark entrance. Not welcoming. Poor signage to reception
Friendly and helpful staff. Lovely view across to Wales.
Stayed in April 2024
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