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  5. Reviews of Citadel House Hotel

Reviews of Citadel House Hotel

55 Citadel Road West, The Hoe, Plymouth, PL1 3AU, United Kingdom

#40 of 45 B&Bs and Inns in Plymouth

Guests' Choice

Review score

Based on 236 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.6

  • Location

    8.6

  • Facilities

    7.0

  • Staff

    8.5

  • Value for money

    7.3

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 9 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The place is dated and needs refurbishment

    Excellent host and very helpful also cheap

    Stayed in May 2024

  • Reviewed: 28 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The water pressure was really poor, only plug sockets was nr the window on an extension lead and the beds weren't overly great. The pillows were really flat. I also felt the room and ensuite needs abit of a refurb and thorough clean. I don't think I'd stay again - not at £72 per night plus £10 for parking from 6pm Saturday leaving at 11am Sunday

    The lady was absolutely lovely, so friendly and helpful

    Stayed in April 2024

  • Reviewed: 4 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No breakfast available

    It was ok for the price

    Stayed in March 2024

  • Reviewed: 16 January 2024

    7.0
    Good
    • Business trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Very nice hosts definitely stay again

    Stayed in January 2024

  • Reviewed: 16 November 2023

    8.0
    Pleasant stay in Plymouth.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I didn't like the fact the shower was in the bedroom however it was clean and comfortable.

    I liked that they offered a discount to the parking on the roadside.

    Stayed in November 2023

  • Reviewed: 13 November 2023

    7.0
    Value for money for my visit
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Water took while to get hot for shower. Stairs

    No breakfast available plenty tea/coffee available, location for our visit good

    Stayed in November 2023

  • Reviewed: 4 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Stairs 60+ steps to reach room and I am disabled

    No breakfast option

    Stayed in October 2023

  • Reviewed: 17 September 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Wasn't informed about any breakfast, unsure if it was just the room.

    It is a basic room but friendly staff and did the job perfectly for one night :) we paid £8 for parking which is considerably cheaper than the tariff on the roadside due to the location, just make sure you have cash for it

    Stayed in September 2023

  • Reviewed: 23 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted via mobile

    Very friendly landlady and very clean room.

    Stayed in August 2023

  • Reviewed: 8 August 2023

    8.0
    Pleasant stay and a cheap price
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    A bit worn looking but for the price nothing to complain about.

    Close to the centre, parking out the front, room has had a fresh coat of paint, all the basics were provided.

    Stayed in August 2023

  • Reviewed: 8 July 2023

    8.0
    The perfect place to lay your head
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There was nothing to dislike, I know it would cost a little more, but if breakfast was included this would go a long way to ensure a longer stay next time we travel to the south coast. Not everyone wants to get up early to start planning where to have breakfast before deciding where we would like to visit on any one day. This being said I would recommend a stay at citadel to my friends.

    Central location, easy driving for all locations, Plymouth torbay, (paignton, Torquay, kingsbridge, Salcome. And amazing walks around the south coast)

    Stayed in July 2023

  • Reviewed: 1 July 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No shampoo of soap provided

    The staff were so friendly

    Stayed in June 2023

  • Reviewed: 3 June 2023

    8.0
    Very good
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The receptionist was very helpful

    Stayed in May 2023

  • Reviewed: 29 May 2023

    7.0
    relaxing stay in a great location, with a warm friendly feel.
    • Leisure trip
    • Couple
    • Family Room (2 Adults + 1 Child)
    • Stayed 3 nights
    • Submitted via mobile

    bathroom was very small, no fridge in the room.

    Norma the landlady was very friendly and welcoming. our room was large and bright and tea and coffee was provided. We got a good night’s sleep each night, and I am a light sleeper. good value for the price paid.

    Stayed in May 2023

  • Reviewed: 16 April 2023

    7.0
    A simple friendly stop over.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    The beds are OK but a little old now.

    This is a simple guest house with a great location for the ferry... just 5 mins drive away. Plenty of restaurants around so great for a one night stay. The owner is super friendly and helpful.

    Stayed in April 2023

  • Reviewed: 15 April 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location, a lovely spot and nice old building. So easy to get into town and the hoe. Near to a few nice eateries. A relaxed host. We had no problem with noise and the beds very comfy. Always nice to have an ensuite facility.

    Stayed in March 2023

  • Reviewed: 3 April 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Wasn't very clean. Lots of dust on lamps.dirty tissue by the bed. And some 1 's body hair on the bedside cabinet.

    Location was good. Staff were lovely. And very honest as left my rings there.and phoned me to tell me so cud go and pick them up.

    Stayed in April 2023

  • Reviewed: 1 April 2023

    6.0
    comfortable hotel with a fantastic host
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted via mobile

    very small bathroom with a small sink and shower and mirror

    nice old style house with high ceilings welcome and helpful check in and out

    Stayed in March 2023

  • Reviewed: 20 December 2022

    6.0
    Citadel House Hotel Plymouth
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Some of the facilities rather small and awkward, ie wash basin, kettle. Bathroom door wouldn't shut properly, bolt was broken. Didn't realize that the booking was room only. Especially when the signage outside said B&B. That's misleading. I'm not sure how clear that was on the booking info.

    Room was clean and comfortable. Lady was very welcoming. Location was good.

    Stayed in December 2022

  • Reviewed: 30 October 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location and great value.

    Stayed in October 2022

  • Reviewed: 29 October 2022

    8.0
    Very good
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The fact that it was booked as bed and breakfast. But no food was offered there so had to.pay more to get breakfast at another location

    It was clean

    Stayed in October 2022

  • Reviewed: 7 October 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    a breakfast was not available.

    very good location. accommodation was comfortable and pleasant. the proprietor was very helpful.

    Stayed in October 2022

  • Reviewed: 2 October 2022

    8.0
    Lovely place to stay
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    Couldn't figure out how to keep window open for air, chip in toilet bowl (didn't really bother us, as worked fine, but may bother other guests) water pressure in shower was really low and could do with more plug sockets for those with medical equipment (was enough for my sleep app machine, as unplugged lamp, just incase people have more medical equipment). no breakfast option.

    Excellent location, close to town, close to Plymouth hoe, amazing Indian restaurant around the corner, everything within walking distance, friendly staff (cleaner and manageress) both helped with explaining parking, safe location to take the children. We would recommend and return.

    Stayed in October 2022

  • Reviewed: 2 August 2022

    8.0
    Excellent, really enjoyed our break, and would definitely go back to the Caraneal.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights

    The shower in the room could have been better, it wasn't very warm or very powerful.

    Everything was as expected. Lovely, clean guesthouse in a great location. Owner was very welcoming, and friendly.

    Stayed in July 2022

Showing 1 – 25

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