Queens Quay, Derry Londonderry, BT48 7AS, United Kingdom
#14 of 16 hotels in Derry Londonderry
Guests' ChoiceBased on 3553 hotel reviews
8.1Cleanliness
8.6
Comfort
8.5
Location
9.5
Facilities
8.3
Staff
9.1
Value for money
7.9
Free WiFi
8.3
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End of dialog contentReviewed: 3 May 2024
Helen
United KingdomRooms could be cleaner. Plugs behind tv very dusty , could write my name on it
Location
Stayed in April 2024
Reviewed: 2 May 2024
Bronagh
United KingdomBreakfast service let hotel down. The greeter was lovely but The breakfast server was not great. She wasn’t helpful to the ladies in front of me when they asked if more eggs - (there was only 1 on tray) she said ‘Nah’There was no toast n she shrugged her shoulders - so everyone stood around with their breakfast waiting on eggs n toast coming out but not really sure if it would lol It was before 930 so not the end of service. it was surprising given the staff we had met before then were so nice. Table not set and no cutlery about to help yourself too - no staff around to ask.
Lovely staff at reception on check in. Room spacious. Clean and comfy beds. Lovely staff on duty at night when we came in that night. Lovely atmosphere in the hotel lounge.
Stayed in April 2024
Reviewed: 28 April 2024
Aine
IrelandNothing
Everything lovely big room with a great view
Stayed in April 2024
Reviewed: 27 April 2024
Montes
PeruBreakfast very simple
Stayed in April 2024
Reviewed: 27 April 2024
Mark
IrelandPaid for a superior room but the only difference between a superior room and a standard room is a desk and office chair which we really didn’t need.
Location was great, pool has a steam room and a jacuzzi.
Stayed in April 2024
Reviewed: 27 April 2024
John
United KingdomBar lounge very busy and noisy Friday and Saturday night with parties of people. Dining room nothing special. Had planned to have Birthday cocktail drinks in Herveys roof terrace bar so was disappointed to find this was for booked events only. Shame this was not made clearer on the hotel website.
Central location and was lucky enough to get free parking under the hotel. Booked specifically as it has a swimming pool and not disappointed as pool was excellent and quiet. Breakfasts were good and staff helpful.
Stayed in April 2024
Reviewed: 27 April 2024
Laverty
IrelandThe shower in the bath. Decor is a bit tired could do with a revamp.
I liked the location it is very central and easy walking distance to everything.
Stayed in April 2024
Reviewed: 26 April 2024
Sean
IrelandWas in room 325 a long way to it
Stayed in April 2024
Reviewed: 26 April 2024
Holly
United KingdomGreat location, friendly staff & nice to have a pool A great night away. Thank you.
Stayed in April 2024
Reviewed: 25 April 2024
Judith
United KingdomNothing
Good selection and fresh cooking. I had great porridge
Stayed in April 2024
Reviewed: 25 April 2024
Jayne
United KingdomSome of the furniture was a little tired.
The leisure facilities, food and location
Stayed in March 2024
Reviewed: 25 April 2024
Ryan
United KingdomBeds very small
Great location
Stayed in April 2024
Reviewed: 24 April 2024
Caroline
IrelandLocation
Stayed in March 2024
Reviewed: 22 April 2024
Julie
United KingdomJust a bit dated bathroom but the shower was amazing
All staff were so friendly, courteous and helpful.
Stayed in April 2024
Reviewed: 21 April 2024
Louise
United KingdomThe hotel feels a little dated.
Perfect central location for visiting the city! We got a room overlooking the Peace Bridge Which was stunning to wake up too.
Stayed in April 2024
Reviewed: 21 April 2024
Lucy
United KingdomBreakfast a tad burnt
Grand
Stayed in April 2024
Reviewed: 21 April 2024
Suzanne
United KingdomThe heating had broken in the hotel and we were not informed of this at booking or check in. We tried to work the heating in the room when eventually we phoned down to reception that's when we found out and they brought us a stand alone heater. But that time could have been saved if they had told us at check-in !
Very central to everything beautiful hotel great value for money 💰. Great facilities went for swim and a jacuzzi in the afternoon eat food in the bar great service and again great value for money
Stayed in April 2024
Reviewed: 19 April 2024
Catherine
United KingdomGreat room, friendly and helpful staff and delicious food.
Stayed in April 2024
Reviewed: 15 April 2024
Sallybj
United Kingdomvery friendly, helpful staff comfortable room and bar spa and swimming pool a real bonus
Stayed in April 2024
Reviewed: 15 April 2024
Rob
United KingdomNot really
Not really
Stayed in March 2024
Reviewed: 13 April 2024
Paul
United KingdomThe noise and band s playing in reception and children running around. A bit chaotic.
The room was comfortable and service was good. The WiFi did not work and the facilities in the reception toilet were dirty and not cleaned Sat Sunday night. However it was a busy Bank holiday weekend. .
Stayed in April 2024
Reviewed: 11 April 2024
Yoala
AustraliaThe rooms could do with a new update.
Location was perfect. Staff were very friendly.
Stayed in April 2024
Reviewed: 10 April 2024
Sharon
United KingdomThe room we got was big however there was a small double bed in a big room it looked lost. Plus a massive tv sitting on the dressing table covering the mirror. I think for the price we paid the room was poor. Might have been a standard room but over priced for what we paid
Hotel is lovely and great location
Stayed in April 2024
Reviewed: 9 April 2024
Brigid
United KingdomDated interior
Convenient to all but he main attractions
Stayed in April 2024
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