1 Brunswick Square, Brindleyplace, Birmingham, B1 2HW, United Kingdom
#28 of 72 hotels in Birmingham
Guests' ChoiceBased on 5007 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
9.3
Facilities
8.2
Staff
8.9
Value for money
7.7
Free WiFi
8.1
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End of dialog contentReviewed: 15 April 2024
Lisa
United KingdomBit tired looking in corridors and lift areas which is not what you expect after entering the reception but all serviceable and clean
Perfect location for eating and drinking and visiting Utilita Arena
Stayed in April 2024
Reviewed: 15 April 2024
Jeanette
United KingdomThe bathroom was a little cramped by the toilet area
Stayed in April 2024
Reviewed: 14 April 2024
Helen
United KingdomThe mattress was very hard
Fantastic location and great staff
Stayed in April 2024
Reviewed: 14 April 2024
Fiona
United KingdomWe had to wait a long time to get a table at breakfast. I thought the bar/ restaurant area was quite dark and gloomy even though it was a nice day
Very comfortable bed. The room temperature was good although the air con unit clicked a lot. The shower was really powerful
Stayed in April 2024
Reviewed: 14 April 2024
Rachel
United KingdomNot able to get room service due to a fault in the kitchen(a fuse had blown!)We then ordered a pizza to be delivered to the hotel. On collection from the reception the pizza delivery guy was very cross with the attitude of the hotel reception staff. When we spoke to the man on reception he told us the complication had come because the name of the pizza delivery was different to the room booking name. If it was that much of a problem we would have never got our pizza but we did because we put the room number down.🤷🏻♀️ There was swearing involved from the one member of staff which is completely unprofessional. We actually would not of needed to even be subjected to this experience if the hotel could provide room service. Other members of reception staff we came across at check in and check out were very pleasant.
Location and we were able to check in early.
Stayed in April 2024
Reviewed: 9 April 2024
Simon
United KingdomLocation
Stayed in April 2024
Reviewed: 8 April 2024
Rich
United KingdomSmall bathroom No biscuits in room Cold Load noise from outside all night Need thicker quilt Room very basic
Nice bed
Stayed in April 2024
Reviewed: 8 April 2024
Lilly
United KingdomThe bed was very uncomfortable and I think breakfast should have been included in the price
The staff were all very friendly and the breakfast was fantastic
Stayed in April 2024
Reviewed: 8 April 2024
Yvonne
United KingdomBedrooms too warm at night
Great location, calm and safe
Stayed in April 2024
Reviewed: 4 April 2024
Howard
United KingdomNothing
Great central location, ideal for the Utilita Arena. Nice for short stay, easy parking Friendly staff and good Breakfast
Stayed in March 2024
Reviewed: 4 April 2024
Keith
United KingdomI’m afraid you had a terrible time with a burst pipe that weekend. The hall carpet was wet and on Sunday morning all hot water was lost.
Location and dog friendly
Stayed in February 2024
Reviewed: 3 April 2024
Louise
United KingdomCan't recall anything to mention
Location was perfect and breakfast choices suited both hot and cold preferences.
Stayed in February 2024
Reviewed: 1 April 2024
Alan
United Kingdomonly had one towel but went out and collected one
Reception staff were superb and friendly, lovely customer service arriving and leaving
Stayed in March 2024
Reviewed: 31 March 2024
Graham
United KingdomParking hard to find and very tight
Evening meal and breakfast very good
Stayed in March 2024
Reviewed: 31 March 2024
Sian
United KingdomThe lay out of the stairs, my boy is scared of lift so to access the stairs we had to go to first floor then walk all the way around to access the main staircase
Breakfast was amazing, rooms were spacious and clean
Stayed in March 2024
Reviewed: 31 March 2024
Tom
United KingdomThe bed was a little uncomfortable and the wet room style bathroom wasn't ideal as the floor got soaked
The location was ideal for getting to the utility arena, was a lovely place to stay with plenty in the area to do i.e. sealife centre, Legoland, lots of places to eat
Stayed in March 2024
Reviewed: 29 March 2024
Northover
United KingdomLocation
Stayed in March 2024
Reviewed: 28 March 2024
Chris
United KingdomSlightly dated but still nice, common areas could do with updating
Location is great
Stayed in March 2024
Reviewed: 28 March 2024
Sarah-jane
United KingdomThe very uncomfortable mattress
The location and the restaurant food and bar staff
Stayed in March 2024
Reviewed: 28 March 2024
Karen
United KingdomNothing all good
It was central, easily accessible. Staff very accommodating, we managed to book in earlier than normal time
Stayed in March 2024
Reviewed: 27 March 2024
Paulette
United KingdomUncomfortable bed
Location
Stayed in March 2024
Reviewed: 25 March 2024
Colin
JerseyThe beds were too firm for our preference and we had to request a second at towel on day 2 after it was not replaced by cleaning team.
Hotel was very good
Stayed in March 2024
Reviewed: 25 March 2024
Stefan
United KingdomNice clean room , great location
Stayed in March 2024
Reviewed: 25 March 2024
Martin
United KingdomWeather!
Excellent hotel, clean and well kept. Staff were very pleasant and helpful. Room and facilities were good. Location to city cntre and venues is perfect. Highly recommend.
Stayed in March 2024
Reviewed: 25 March 2024
Nick
United KingdomRoom great but fridge not working. Breakfast great every thing you wanted and more will use again
Stayed in March 2024
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