City Walk, Sweet Street, Leeds, LS11 9AT, United Kingdom
#12 of 44 hotels in Leeds
Guests' ChoiceBased on 6667 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
8.6
Facilities
8.6
Staff
9.0
Value for money
8.2
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 April 2024
Urvi
United KingdomBreakfast The chef can be more friendly and cook better I ordered poached eggs and i got boiled eggs
Its was ok
Stayed in April 2024
Reviewed: 26 April 2024
John
United KingdomBed
The bathroom smelt of sewage!
Stayed in April 2024
Reviewed: 26 April 2024
Andrew
United Kingdomroom good and breakfast good
Stayed in January 2024
Reviewed: 25 April 2024
Sergey
United KingdomGreat value for money
Stayed in April 2024
Reviewed: 24 April 2024
Darren
United KingdomThe view from the window
Very modern Hotel, with great amenities
Stayed in April 2024
Reviewed: 23 April 2024
Tony
United KingdomVery clean and great location
Stayed in April 2024
Reviewed: 23 April 2024
Michelle
United KingdomThe bar was being refurbished (not the hotels fault at all) so drinks were being in the dining room. This was fine it just lacked a little atmosphere. I’m sure this will be fine once the bar renovation is completed
The property was lovely, the room was a good size for 3 adults with plenty of space so not tripping over one another and very clean.
Stayed in April 2024
Reviewed: 22 April 2024
Joanna
United KingdomWould have liked the shower to have been more modern, pressure wasn't brilliant. Hash browns with breakfast would have been a bonus but that's just me being picky! 😁
Lovely spacious room, very clean. Upgraded to the king deluxe, so was great to have a bath. Breakfast was great, super tasty and a varied selection.
Stayed in April 2024
Reviewed: 22 April 2024
Eunan
United KingdomClose to city but quite also.
Stayed in April 2024
Reviewed: 22 April 2024
Lauren
United KingdomThe breakfast was passable but the coffee was particularly bad, and it was a quite hectic in the breakfast area
The room was spacious and quiet, with a comfy bed and decent shower
Stayed in April 2024
Reviewed: 22 April 2024
Clare
United KingdomNothing
Good location excellent with parking facilities, easy to get to. Staff were friendly and helpful.
Stayed in April 2024
Reviewed: 22 April 2024
Lin
United KingdomThe location is slightly outside the city centre
Room was clean and comfortable
Stayed in March 2024
Reviewed: 21 April 2024
Mohammed
United KingdomThe bed was more like a double not King size as expected
The Deluxe room was spacious, clean and reasonably well equipped. Breakfast was good and staff were curteous
Stayed in April 2024
Reviewed: 21 April 2024
Jonathan
United KingdomNot many amenities in the immediate area
On site parking
Stayed in April 2024
Reviewed: 20 April 2024
Blair
United KingdomThe hotel decor wasn’t all that modern, but to be fair for the money it was absolutely fine. The mattress was sooo soft you sank not ideal. The shower wasn’t great but was workable. There was nothing majorly wrong and the hotel stay was fine I would stay again.
Big hotel. Good location close to the city centre without having to get caught up in the one ways and road works. Large clean rooms, helpful friendly staff, easy to park in the underground car park and reasonable rates.
Stayed in April 2024
Reviewed: 20 April 2024
Kevin
United KingdomFine for what I needed , didn’t use any of the facilities , bar , restaurant etc.
On site parking, 10 min walk to city centre, room super clean , friendly reception staff. Decent bathroom.
Stayed in April 2024
Reviewed: 18 April 2024
Nathalie
FranceA bit cold in the bedroom World prefer a real shower
Location, staff, bedroom size
Stayed in April 2024
Reviewed: 18 April 2024
Mark
IrelandThe room was a bit warm. We couldn't adjust the heat so it was a bit uncomfortable in the morning
The staffed checked us in early as we had a really early flight (arrived at 9am), which was excellent. We also had late check out. The room was perfect, staff were lovely and very good location for the City Centre and for Elland Road.
Stayed in April 2024
Reviewed: 17 April 2024
Saroohi
United KingdomThe heating system in the room could be better. There was a £12 per day charge for parking which should be part of the hotel hospitality and not an additional charge.
the hotel was ideally situated for us as we were regularly travelling to Bradford most days. The hotel had underground parking which was accessible via lift and went directly into the hotel reception area. The rooms were spacious and well equipped. and were comfortable for my family and I. I would recommend that the heating system in the rooms be better as they did not appear to work adequately and the room became quite cold during the night. on the whole is was good stay for us and would recommend to others.
Stayed in April 2024
Reviewed: 16 April 2024
Carol
United KingdomBusy reception area Car park lift lighting was dark
Well presented rooms
Stayed in April 2024
Reviewed: 15 April 2024
Rachel
United KingdomGreat location, friendly helpful staff, clean comfy room, carpark at hotel
Stayed in April 2024
Reviewed: 15 April 2024
Julie
United KingdomThe doors are heavy for someone disabled/wheelchair user and the lift doors closed too quickly for me to get out.
The staff were friendly and made us feel really welcome. They pointed out the location of facilities we may wish to use and ensured we were happy with everything before we left reception. Our room was comfortable and quiet with great views across Leeds.
Stayed in April 2024
Reviewed: 15 April 2024
Mark
United KingdomThe bar is being refurbished and the fact you now use the dining room for drinks is not ideal.
Stayed many times and the prices vary considerably so review. This was a business stay and on this occasion the rate was very good. Nice hotel, well located.
Stayed in April 2024
Reviewed: 15 April 2024
Simon
United KingdomMyself and my ex army pal have stayed in the hotel four times now for the veterans rugby weekend, location is perfect accomodation is spot on, staff friendly.
Stayed in April 2024
Montebello, USA
Zakopane, Poland
Guayaquil, Ecuador
Skoura, Morocco
Motueka, New Zealand
St. Blasien, Germany
Pirgos, Greece
Dali, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content