No faults

The staff were very helpful and friendly. Great location for concerts at the BIC

Stayed in December 2023

Room smelt damp Couldn’t close the vent in the window so noisy from the outside road Parking was extra cost

Location

Stayed in December 2023

The rooms were modern, and the location is perfect to walk down to the beach or nearby park.

Stayed in December 2023

Radiator didn't work so room was cold

Big comfortably room

Stayed in December 2023

Breakfast was overpriced for what it was and parking was 12.50!! Our rooms bathroom extractor fan didn’t work either so after we both showered the room was so humid and hot.

Rooms are lovely. Beautiful shower. Good space in our room. The Christmas party staff were brilliant. Connor behind the bar was great and super lovely!

Stayed in December 2023

N/A

5mins walk to the beach and the city centre.

Stayed in September 2023

Not sure I like having pets in hotels. I wouldn't recommend if I need to travel for business. Swimming was good but pool temperature needed to be a tad warmer.

Clean room, nice facilities. Tried the swimming and I wasn't disappointed. Great location, seafront is down the road. Breakfast was lovely and friendly staff.

Stayed in November 2023

Car park could have better signage/navigation - it's the road behind the hotel. Council signage is more obvious than the hotel one pointing you to a pay car park that's locked at night.

Great access to local facilities - theatre, town, beach, restaurants. Easy check-in, helpful staff, good, efficient breakfast service.

Stayed in November 2023

That we were not allowed to use the pool after checking out, seeing we wanted to order food from the bar for lunch . So had to leave at 11 was a real shame never got to use the pool .but could use it before booking in doesn't make sense .

Waited a while after ordering.

Stayed in November 2023

Radiator didn’t work, room not warm enough. Car parking price unreasonable as we hadn’t realised it was free if we booked direct with the hotel.

Comfortable bed. Excellent staff. Convenient location.

Stayed in October 2023

Having to pay for parking

Breakfast was lovely. Leisure facilities very good, decor very nice. Staff friendly

Stayed in November 2023

We really enjoyed our stay. The location was perfect to visit Bournemoth, very close to the city center and the large beach. The facilities were very confortable, including a sauna and jacuzzi in a common area. Perfect to relax after a day visiting the city.

Stayed in November 2023

First room offered had a problem with smell of Damp. We were instantly upgraded to a better room.... very impressed

Stayed in October 2023

rooms were very small, bathroom was very tired and hot water was boiling out of bath taps, dangerously so. bathroom no window and very hot. room was also too warm, but we opened window.

great location for the BIC. nice decor. friendly staff

Stayed in November 2023

We stayed there for 2 nights, me, my partner, and our daughter. We had a room with a double bed and a sofa bed for my daughter. The sofa bed was very uncomfortable, she rather slept on the floor on the mattress we put down. The breakfast was not so good and limited. The price we paid from my opinion was too much.

Great location,close to the beach. Staff were friendly and helpful. The bathroom was clean.

Stayed in October 2023

Tele didn’t work

Very good

Stayed in November 2023

Pillows too hard and by loud road

Very close to beach and good restaurant

Stayed in November 2023

Reception staff were polite but could have been friendlier. I mentioned when booking that it was a surprise trip for my husband's birthday, but this wasn't acknowledged. Is just a 'Happy birthday' at check in too much to ask!?

Excellent location, clean and warm. The leisure club was very good.

Stayed in November 2023

The shower wasn't that warm at all ,the towels had dirty marks on them the bed sheets had marks . Room wasn't that clean at all.

Nice cosy room with some lovely old features the bed was nice . Staff were helpful and the breakfast was nice ..

Stayed in October 2023

Parking was a little difficult. Had trouble getting a space as it was almost full and some of the spaces are a little awkward to get into.

The decor was lovely and the staff were were very nice especially when we were at breakfast.

Stayed in October 2023

Being charged to park car

Very nice breakfast and so very polite staff

Stayed in October 2023

Uncomfortable beds! Pillows were so hard!

Modern bedrooms. Nice lobby and bar area. Small but nice pool and sauna. Friendly staff. Parking was easy.

Stayed in October 2023

Games room was closed- it was one of the reasons we booked!

The pool The bedrooms Breakfast Hotel bar

Stayed in October 2023

Great Location Great decor Very clean

Stayed in October 2023

Jacuzzi not properly working

IT’s location is fantastic

Stayed in October 2023