Ballacutchel Road Mount Murray, Douglas, IM4 2HT, United Kingdom
#7 of 21 hotels in Douglas
Guests' ChoiceBased on 1239 hotel reviews
8.6Cleanliness
9.2
Comfort
9.2
Location
8.9
Facilities
9.0
Staff
9.2
Value for money
8.4
Free WiFi
8.3
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End of dialog contentReviewed: 26 May 2024
Catherine
United KingdomOutside space was beautiful.
Room size and facilities. Very good bed. Good breakfast
Stayed in May 2024
Reviewed: 23 May 2024
Nonno
CanadaNo air conditioning
The food was maxing and so where the views —all enhanced by great staff
Stayed in May 2024
Reviewed: 22 May 2024
Raymond
United Kingdom.mix up over our bill. Reception staff Through 24 hours didn't clearly communicate with each other. Bill still not settled
Classy hotel. large car. Fantastic views Good food Our dog with us every where.
Stayed in May 2024
Reviewed: 17 May 2024
Amina
NigeriaThe numbering of the floors on the elevator was confusing. For example, the second floor was no 4 ...
Great view of the lake and golf course from our room. Good restaurant. Avialability of spa service. We got all the bottles of water we needed pro bono!
Stayed in May 2024
Reviewed: 16 May 2024
Helen
United KingdomNothing
Pleasant, helpful, efficient staff. Location was ideal for us with plenty of parking.
Stayed in May 2024
Reviewed: 15 May 2024
Ellis
JerseyThat you don’t automatically get access to the spa when you are a resident
Good
Stayed in May 2024
Reviewed: 15 May 2024
Maureen
United KingdomOther than a little more help at breakfast I can’t think of anything else.
Breakfast was good. Not too happy with having to carry one thing at a time to table. It was difficult with limited mobility.
Stayed in May 2024
Reviewed: 12 May 2024
Kathleen
Irelandi felt the use of the thermal suite in the spa was overpriced.
beautiful hotel lovely staff Good breakfast lovely spa car parking
Stayed in May 2024
Reviewed: 12 May 2024
John
United KingdomOnly two minus points, both in the bathroom,which suffered from the omission of an electric charging point for razors or tooth brushes.A surprising omission, never encountered before.Secondly, was the lack of a shaving mirror,a more common omission in many hotels,where if they are provided, they are badly lit,.
The location is excellent with a very good golf course.The room was very comfotable with a first clas bed. Food in the restaurant was of a high quality with an interesting,varied,menu.
Stayed in May 2024
Reviewed: 12 May 2024
Chris
United KingdomNot a lot 😁
Breakfast with a view! Excellent well presented buffet breakfast, good variety with great choices hot or cold
Stayed in May 2024
Reviewed: 9 May 2024
Victor
United KingdomNothing
Everything
Stayed in May 2024
Reviewed: 4 May 2024
Sue
United KingdomNothing
Lovely big rooms, clean and well furnished, daily maid service included. Excellent laundry service at extra cost.
Stayed in April 2024
Reviewed: 26 April 2024
Roger
United KingdomRoom was excellent.
Stayed in April 2024
Reviewed: 26 April 2024
Mark
United KingdomHotter food
Lots of choice and really good quality food but unfortunately only warm from serving bowls.
Stayed in April 2024
Reviewed: 25 April 2024
Michael
Isle of ManN/A
The food was good, the outstanding customer service. Very peaceful and quiet. We used the pool which was lovely.
Stayed in April 2024
Reviewed: 24 April 2024
David
United KingdomExcellent hotel with a great restaurant
Stayed in January 2024
Reviewed: 22 April 2024
Richard
United KingdomNothing
All good
Stayed in April 2024
Reviewed: 21 April 2024
Ann
United KingdomDinner choices
The breakfast was fine with plenty of choice and staff very helpful.We thought the dinner prices were a bit high considering no vegetables were included but additional.
Stayed in April 2024
Reviewed: 20 April 2024
Dianne
United KingdomUnfortunately the 4 poster room 212 was quite cold at times ( 2 outside walls, 2 windows, a large room and so it took the heating a while to kick in). Would be great if the swimming pool could be open slightly earlier.
Lovely young woman with glasses at breakfast - very accommodating. Undercover drive-in helpful for bad weather.
Stayed in April 2024
Reviewed: 20 April 2024
Joe
United KingdomGreat location and superb facilities
Stayed in April 2024
Reviewed: 19 April 2024
Williams
United KingdomNothing. Availability of simple bar meals in the evenings would be good as an option in addition to the two restaurants.
Lovely room and very comprehensive buffet breakfast. Not the cheapest hotel but very much worth it. Great facilities and a swimming pool too.
Stayed in April 2024
Reviewed: 19 April 2024
Kari
United KingdomNothing.
Beautiful hotel. Very polite staff. Amazing food. If we visit Isle of Man again we will definitely be back! Thank you.
Stayed in April 2024
Reviewed: 13 April 2024
Sarah
Isle of ManAll good x
Relaxing, staff are lovely, breakfast was fantastic
Stayed in March 2024
Reviewed: 7 April 2024
Della
United KingdomNo complaints.
Lovely hotel, set in lovely location. Loved the Spa, nice and relaxing. Staff were exceptional. Would highly recommend.
Stayed in April 2024
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