Tombland, Norwich, NR3 1LB, United Kingdom
#9 of 31 hotels in Norwich
Guests' ChoiceBased on 4758 hotel reviews
8.4Cleanliness
9.0
Comfort
9.0
Location
9.6
Facilities
8.5
Staff
9.1
Value for money
8.0
Free WiFi
8.3
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End of dialog contentReviewed: 1 May 2024
Emma
United KingdomThe breakfast was a little tired, and we only got one water/ towel when we were two (I was with my daughter),
Lovely historic hotel, well situated
Stayed in April 2024
Reviewed: 30 April 2024
David
United KingdomNext time I would book a bigger room as I enjoy a larger suite. This was not possible on this occasion as the hotel suites were fully booked
The reception staff went above and beyond. Very kind and helpful. The breakfast was one of the best I have had when travelling. The venue for breakfast was bright, comfortable and a great space.
Stayed in April 2024
Reviewed: 28 April 2024
Gerbike
United KingdomSmall room
Excellent staff The property is so old that lacks the the clean look of today’s hotel. Room pretty small. Great location. Var worth the visit. 5 star staff that help me with the bicycle. Perfect stay before start the RebellionnWay
Stayed in April 2024
Reviewed: 28 April 2024
Reade
United KingdomThe bed was too hard and only when we checked out did they suggest we should have asked for a mattress topper. We didn’t know one was available but maybe we should have made an enquiry although it was midnight when we got to bed. Some staff were good ( reception) some less so. The bar closed early for a Saturday night and we had to ask a member of staff if we could have a drink. He then forgot about us so 15 minutes later I had to chase him up. I don’t want to overly criticise but I’d suggest one or two staff members ought to be careful what they say about their duties and aspirations when residents can hear.
Its character and history were great , location was perfect and the car park was convenient
Stayed in April 2024
Reviewed: 28 April 2024
Denise
United KingdomLoved the location and ambience of hotel. Check in was very efficient and a lovely room - superb breakfast. I admired after I found out looking for the marmalade in pumps - so saves plastic and waste. Especially liked the fresh fruit Strawberries /Melons and Avocado and Salmon and cheese selection and hot food lovely mushrooms, bacon and sausages.
Stayed in April 2024
Reviewed: 26 April 2024
Anne
United KingdomBar too small, dining tables small, would have preferred a walk in shower to one over the bath but perhaps I should have asked...
Location v good. Hotel welcoming
Stayed in April 2024
Reviewed: 26 April 2024
Cliff
United KingdomBreakfast could be improved.
Room. Gave us what we asked for. Location excellent.
Stayed in April 2024
Reviewed: 25 April 2024
Simon
United KingdomVery disappointing and small room, no shower and an average breakfast
Fantastic Location, great facilities
Stayed in April 2024
Reviewed: 25 April 2024
Gillian
United KingdomReally lovely hotel
Stayed in April 2024
Reviewed: 25 April 2024
Patricia
United KingdomQuaint
Stayed in April 2024
Reviewed: 22 April 2024
Paula
SpainI am blind and should have asked for a walk in shower, my fault lovely hot shower in bath, difficult for me! next time I will ask.
The room was a single! but had a large double bed, very comfy
Stayed in April 2024
Reviewed: 22 April 2024
Lyn
United KingdomSignage to the toilets from the sitting areas was not obvious enough. The breakfast was a bit confused. We were directed straight to the buffet before sitting down at the table so had not seen the table Menu of Specials available to order separately. It was not clear if orders on the menu came with or without toast so we made some and of course then had too much which seemed wasteful. But we were a large party of 9 people so maybe a bit difficult for some of the staff to deal with us.
My room was a little of an odd shape, quite small, but very comfortable indeed. Loved the complimentary tour of Norwich in the old Bentley - super car to be in and very informative.
Stayed in April 2024
Reviewed: 22 April 2024
Antony
United KingdomGood quality hotel conveniently located in the centre of Norwich. Complimentary tour around Norwich in a vintage Bentley was an added bonus.
Stayed in April 2024
Reviewed: 20 April 2024
Mariapage147
United KingdomThe room was underwhelming. Booked an executive double but it was right next to the cleaners' station so very noisy from early until late in the day. The water was lukewarm on the first night and the water pressure wasn't great. Poor WiFi in the room and no signal. I was planning to do some work while there but it was very challenging.
Great location — easy to walk to most places Comfortable beds and pillows Friendly staff Good aircon system and windows that open!
Stayed in April 2024
Reviewed: 19 April 2024
Irma
United KingdomNothing
Setting Staff great Room lovely Restaurant very good
Stayed in March 2024
Reviewed: 19 April 2024
Norman
United KingdomBrilliant location - yards from Norwich Cathedral and Elm Hill
Stayed in April 2024
Reviewed: 18 April 2024
Lynda
United KingdomSeemed a little tired in the rooms, there was an event/band playing until midnight and we were not informed prior to our visit or when we arrived, noise did disturb us. The layout of the hotel is not very welcoming seemed to be a lot of empty unused spaces. Only one bar available, small and busy so didn’t go in, we could have sat in one of the other spaces mentioned but as I say those spaces seemed unwelcoming!! Staff were helpful. Just personal preference - I felt it was over priced for what was offered/provided and I wouldn’t stop there again
Positioned very well, car parking availability (at an additional cost)
Stayed in March 2024
Reviewed: 17 April 2024
Cassandra
United KingdomRoom was on the smaller side but very comfortable.
Stylish hotel, good location, facilities and breakfast. Helpful staff who helped return a forgotten charger.
Stayed in March 2024
Reviewed: 15 April 2024
Jane
United KingdomNA
Fantastic location, excellent room, breakfast and the staff were amazing.
Stayed in April 2024
Reviewed: 12 April 2024
Philip
United KingdomLovely breakfast, friendly staff, great location for places of interest in the centre. Stayed here 20 years ago and is as impressive and full of character now as it was then!
Stayed in February 2024
Reviewed: 11 April 2024
William
United StatesThe hotel is in several older buildings that are at different levels, requiring guests to go up and down stairs as they go from one part of the hotel to another. For example, the elevator is not on the same level as the check-in desk.
It was very convenient location for visiting Norwich’s historic sites. They offer a good breakfast and a nice selection of options for dinner. The complementary driving tour of Norwich was very interesting.
Stayed in April 2024
Reviewed: 11 April 2024
Mark
United KingdomDinner was very disappointing
Room was nice, Breakfast was top notch as was the location
Stayed in April 2024
Reviewed: 10 April 2024
Bridget
United KingdomRather too many stairs to get to my room. The room was a little cramped but OK for two nights.
The fact that I could park on the premises. The room was comfortable with everything I needed provided. The buffet breakfast where there was a lot of choice. Very friendly staff. Location near the centre of town and easy walking distance of the river and being right next to the cathedral.
Stayed in April 2024
Reviewed: 9 April 2024
Peter
United KingdomPAYING FPR PARKING
GOOD BREAKFAST AND EVENING MEAL. NICE ROOM. VERY FRIENDLY STAFF
Stayed in April 2024
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