Worn label on toiletries in bathroom meant I did not know if it was shampoo or soap.

Location, friendliness of staff and the breakfast selection.

Stayed in May 2024

Breakfast was a little disappointing as they kept running out of food

Hotel and staff excellent

Stayed in May 2024

Hotel location, parking on site at reasonable cost

Stayed in May 2024

Room service at night was awful. Waited nearly two hours for food. Then, when it arrived differently, not two rosette standards. Breakfast was a mess, came down at 9 am, and barely any breakfast left. They were not prepared.

The hotel is in a great location. Our room was lovely. Like most hotels, it does need a little touch-up here and there.

Stayed in May 2024

Staff slow food took almost an hour for a sandwich Bathroom had a lot of hair on the floor and not my colour!!

Good location comfortable room

Stayed in May 2024

Breakfast busy but that wasn’t the hotels fault as hotel was full to capacity and everyone came down for breakfast at the same time. Pillows not comfortable.

Location. Also hotel was quirky. Liked the style of it.

Stayed in May 2024

Breakfast service a bit haphazard.

Excellent location, very clean and well appointed rooms. Cosy bar.

Stayed in May 2024

Too hot - unbearable

Lovely property, just unbearably hot

Stayed in May 2024

Tired. Creaking and very old fashioned. Bed uncomfortable.

Location!

Stayed in May 2024

Having to pay extra for the car parking and for the extra bed

Rooms were nicely decorated and the staff were friendly

Stayed in May 2024

Not so keen on the artificial plants when natural ones could have been used instead. The breakfast was a bit underwhelming. The parking was an extra charge we could have done without.

It's a beautiful hotel, in a really handy location. Our room (the Wensum) was massive! We were overjoyed with the size of the suite with it's massive bathroom, double sink, big powerful shower, robes and slippers. We LOVED the roll top bath. The decor was high standard and it was spotless. There was a little fridge and the big bed was very comfy. We couldn't fault the room. We enjoyed a Sunday roast in the restaurant and it was very delicious 😋 the breakfast was fine but we were disappointed that we weren't told that we could order from the menu, which other diners all seemed to do. Whilst the buffet was good, the food wasn't very hot. We had an issue with our toilet which was fixed remarkably quickly. There's lots of parking, but we did think that being charged £8 per day on top of nearly £200 per night was a bit much. I'd happily stay again and would love to visit over Christmas - I looked at their Christmas brochure and it looks very enticing 😊 PS Norwich is a brilliant city - very underrated.

Stayed in May 2024

steps all over the place but can't be avoided !

perfect

Stayed in May 2024

The drains were slightly blocked in the bath and sink. The water would fill too quickly and take a long time to drain away.

Polite, helpful staff and the hotel was lovely

Stayed in May 2024

The Hotel is in an excellent central location to easily access the city’s Cathedral and other wonderful historic buildings. The hotel itself has a long and interesting history and that makes it more special.

Stayed in May 2024

We arrived early and left luggage at reception and asked if we could have a room in the old part of the hotel which she replied she would arrange, after returning back around 4pm the staff was different and not very helpful saying she knew nothing and she had now given all the old rooms to other guests, we was put in the newer part of the hotel above the kitchen and extractor fans not very nice , won’t be rushing back

Location and parking

Stayed in May 2024

More basic products needed in room

Quirky, friendly, central

Stayed in May 2024

If you have mobility problems (which I temporarily did) there are several steps down or up to the lifts, then several steps down to the corridors, then more stairs to the breakfast/dinner restaurant 13 in total. All understandable given the age of the hotel. Hotel parking attracts a fee.

The full English Breakfast had delicious variety. Maids Head, reputedly England's oldest hotel is situated in Tombland in the centre of historic old Norwich. Kett's rebellion ended up with negotiations in the half timbered 1500s house, (owned by Augustus Steward) kitty corner to the hotel. A 2nd hand bookshop, optician and pubs are nearby. Staff were always helpful. The hotel had complementary half hour rides in old Bentleys around town. My room had a view over charming rooftops. A variety of dinner choices were delicious. The bed was comfortable. The room had interesting decor & charging USB ports on lamps. Plenty of storage space. The shower was hot. There are numerous nooks & seating to read or enjoy a drink. The cathedral is just around the corner. It has a good cafe upstairs. A concert was held while I was there.

Stayed in April 2024

I left two shirts which you kindly sent on

Stayed in May 2024

Breakfast not as good as the hotel

Historic hotel sympathetically modernised in a central location, with many areas to relax

Stayed in May 2024

Only slight thing was other people did not know how to close doors quietly, they had to slam them shut either late at night or early morning

Hotel was centrally located for amenities ie pubs and restaurants and shops all within walking distance. Also handy having its own carpark

Stayed in May 2024

Having to carry my case as there was not a lift servicing my room.

Convenient for my trip.

Stayed in May 2024

Nothing

Location and room excellent

Stayed in May 2024

The interior decoration is a little gaudy and chaotic. The room was reasonably expensive.

Comfortable, well run, very well located. A classic old fashioned city centre hotel.

Stayed in May 2024

Lack of dairy free and gluten free food.

Location &parking

Stayed in May 2024