High Street, Old Town, Stevenage, SG1 3AZ, United Kingdom
#19 of 42 hotels in Stevenage
Guests' ChoiceBased on 1233 hotel reviews
8.2Cleanliness
8.6
Comfort
8.7
Location
9.0
Facilities
8.3
Staff
8.7
Value for money
8.2
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 May 2024
Clifford
United KingdomBreakfast wasn’t great and noise outside on Saturday night
Handy for Luton airport and into London
Stayed in May 2024
Reviewed: 22 May 2024
Matthew
United KingdomBar times and service were sketchy. Air con.
Great location, clean and spacious room.
Stayed in May 2024
Reviewed: 20 May 2024
Elena
United KingdomThere was a queue at reception for check in. Nothing really could be done about it as people from the nearby conference arrived at the same time. Perhaps the lovely receptionist needed someone to help deal with the volume of people.
Tasteful, comfortable hotel
Stayed in May 2024
Reviewed: 18 May 2024
Olu
United KingdomWindows barely keep noise from noisy street out. Inadequate Parking Disorganised front staff
Comfy room
Stayed in May 2024
Reviewed: 18 May 2024
Margaret
United KingdomLoved all I got a headache as room was warm and no bottle water available
Stayed in May 2024
Reviewed: 17 May 2024
Sharon
United KingdomComfortable ensuite, with a bath and shower. Really nice food in the restaurant.
Stayed in May 2024
Reviewed: 13 May 2024
Ian
United KingdomOn arrive the car park was full and we needed to park off site - it would have been nice if as a gesture there was an offer to repay the cost of this. Drinking water should be provided in the room. Electric car point access was impossible as the spaces were taken up by event vans
Great location, large comfortable room and breakfast was very good.
Stayed in May 2024
Reviewed: 12 May 2024
Sharon
United KingdomNothing
Comfortable room, good restaurant, friendly staff.
Stayed in May 2024
Reviewed: 9 May 2024
Holmes
United Kingdoma bit hickeldy pickeldy lots of corridors
room was spacious and nicely decorated
Stayed in May 2024
Reviewed: 4 May 2024
Rogers
United Kingdomroom was too hot. The breakfast was rather confused as our names were not on list, young female staff went off to speak to supervisor but didn't return. Then the supervisor was there but hadn't been made aware of the issue - so we explained that we had paid for breakfast and we were able to show that we had paid for breakfast via our bank app. He then got distracted by another customer before showing us to a table. It was a bit faulty towers ish.
it was clean and tidy
Stayed in April 2024
Reviewed: 3 May 2024
Anoushka
United KingdomThe walls were thin. Whilst I understand outside main road noise, sleep was mainly disturbed from people walking past my room. Room was by the stairs which explains this.
Staff was friendly, helpful & efficient. The room decor was nicely done & unique. Nice hotel ambience.
Stayed in April 2024
Reviewed: 22 April 2024
Kirk
United KingdomRoom was quite a walk away from the reception
Room ok and comfortable. and check in was good and smooth
Stayed in April 2024
Reviewed: 19 April 2024
Patrick
BelgiumAs I stayed 2 consécutive nigths, why not the cleaning was not done after my 1 night
Location in Old City Quite bedroom Easy to reach my Business Office Close to Stevenage trains station
Stayed in April 2024
Reviewed: 18 April 2024
Trevor
United KingdomWe arrived for breakfast at 9.30am as paid guests to be told it wasn’t to be served untill 10am and there are other places to eat on high street. We left walked around and returned at 10.18am to be told breakfast almost over so we paid £11 each to discover not much left and minimum selection! We literally had 8 mins to eat up while staff around us were clearing away what was left!
Disappointing
Stayed in April 2024
Reviewed: 14 April 2024
Susan
United KingdomKept getting lost, open door on first floor obscured sign to room numbers. Bar closed on sunday night.
Short stay, excellent location
Stayed in March 2024
Reviewed: 13 April 2024
Alison
United KingdomThe car park was overcrowded and the room was very noisy due to a party which didn't finish until 12.30am.
The room and the bathroom were beautiful and very well equipped. Check-in was efficient.
Stayed in March 2024
Reviewed: 13 April 2024
Malcolm
United KingdomNothing
Easy access to the town. Very comfortable all in all a lovely stay.
Stayed in April 2024
Reviewed: 11 April 2024
Lisa
Belgium/
Location, fancy place, good parking. A little bit noisy ( bars at the other end of the street) We had problems with another accomodation and booked this one at 12pm. We couldn't book anymore for this hotel (we called) but we could book a room at Booking.com.. At first they said it was a mistake and they didn't have any rooms available, but then I showed my booking confirmation and we could stay. They helped us, because otherwise we would have to sleep in our car.... We felt very uncomfortable, because they were angry (not at us but at booking), but they really helped us out!!!!! Booking.com shouldn't let people book a room at 12pm if it's not possible for the hotel. But we were GREATFUL though!!
Stayed in February 2024
Reviewed: 7 April 2024
Yvonne
United KingdomWe liked the property the only thing that let our stay down was the following morning we went down for breakfast and thought we would be given a menu to choose what we wanted but all we were told was that we could have a full English breakfast but we declined it and went to another restaurant where we could just have a small breakfast.
Our room was really nice thought we would hear a lot of noise as there was a wedding reception at the Cromwell but we didn’t hear anything.
Stayed in April 2024
Reviewed: 4 April 2024
Lucy
United KingdomIt was very warm in the room, but quiet enough to have the window open. Breakfast staff seemed much more helpful to other guests, maybe I caught them at a bad time, I did have to wait for them.
The room was lovely, ensuite updated, dinner was fab and the dinner team were truly lovely. Breakfast range was vey good, eggs on request. Enough space for one in the single room, full length mirror a bonus.
Stayed in March 2024
Reviewed: 3 April 2024
Jennifer
United KingdomBreakfast was self service and just warm not hot. An area that could be looked at perhaps.
Clean , comfortable room . Well furnished and styled . Check in flawless and speedy . Very happy to recommend and we will certainly consider this hotel for future stay's.
Stayed in April 2024
Reviewed: 30 March 2024
Carole
United KingdomNothing
Excellent value in the brasserie
Stayed in March 2024
Reviewed: 26 March 2024
Steve
United KingdomHot tap works the wrong way which is quirky and baffled my wife. Toiletries in the shower have tiny illegible writing and are at 4 foot high (when you're in the shower without your glasses). Just details really.
Great hotel, nice rooms, friendly staff.
Stayed in March 2024
Reviewed: 26 March 2024
Victoria
United KingdomFood was very average. A burger served raw. Breakfast was limited and luke warm.
Located at a venue chosen by a client so convenient. Conference facility staff were excellent.
Stayed in February 2024
Paihia, New Zealand
Santa Croce Camerina, Italy
Okuniew, Poland
Porto, Portugal
Hólmur, Iceland
Bisbal del Penedès, Spain
Brooklyn, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content