14 Ross Street, Plymouth, PL2 1DN, United Kingdom
#42 of 47 B&Bs and Inns in Plymouth
Guests' ChoiceBased on 45 hotel reviews
7.3Cleanliness
8.3
Comfort
8.0
Location
7.9
Facilities
7.4
Staff
7.9
Value for money
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 17 September 2023
David
United Kingdommicrowave old could not find switch for cooker, and could get quite noisey at night
Stayed in September 2023
Reviewed: 18 August 2023
Andrew
MyanmarThe house is indeed cosy, and beautifully decorated. The little garden is filled with a variety of plants and flowers, and was a great place to relax after work.
Stayed in August 2023
Reviewed: 14 August 2023
Oldfield
United KingdomI was left alone to do my own things and it was easy to get to the City Centre with regular buses from outside the door.
Stayed in August 2023
Reviewed: 26 July 2023
Charles
United KingdomDoor didn’t have a lock, was a little difficult to contact owner to get access and drop off key
Value, comfortability. Was a nice little room and served it’s purpose perfectly for me.
Stayed in July 2023
Reviewed: 29 May 2023
Luke
United KingdomBedroom and Bathroom didn’t lock.
comfortable, easy access
Stayed in May 2023
Reviewed: 17 March 2023
Sergejs
United KingdomFacilities, location, excellent value for money, good host
Stayed in March 2023
Reviewed: 2 June 2024
Ciaran
United KingdomI booked this accomodation for 2 nights. The first evening I arrived I waited for 2 hours outside the property with no lock box code to get keys.i had traveled from Ireland. Finished work and Nobody answering the phone to me. Then had to book a hotel for the night for extra expense on me with no refund. A joke. And when she did contact me at 8 o'clock that evening said she was too busy at a food festival. Got the key code for the second evening but it was a terrible experience. All round not great.
Not much too like. Grubby and expensive for what you get.
Stayed in June 2024
Reviewed: 15 April 2024
Anderson
United KingdomIt's an absolutely beautiful home, kept very clean and felt homely as oppose to a premier Inn! Close to gorgeous surroundings at a stones throw away. The owner was lovely and I will definitely use cosy caroline's again.
Stayed in April 2024
Reviewed: 14 January 2024
Hana
United KingdomCold, dirty, dusty, mouldy, weird dump-like-smell, nothing like on pictures, misleading advertising, shared mouldy bathroom with dirty floor, broken lock on the door in shared property, see pictures. 5 minutes after arrival I decided I'm not staying in such conditions, the host agreed to refund, but then never sent the refund and she even ignored messages from booking customer service. Overall bad experience and waste of my time and money
Stayed in January 2024
Reviewed: 8 January 2024
Sung2
South KoreaWarmly welcomed and served by the owner, Caroline! Very clean room and kitchen, pretty house with many plants, reasonable price, and good location to city center. Highly recommended.
Stayed in January 2024
Reviewed: 14 December 2023
Bachu
United KingdomThe house owner bullying attitude to take your shoes off . Keeping the property unheated .
Stayed in December 2023
Reviewed: 13 October 2023
Archie
United KingdomVery cosy room at very good value for money, in an accessible place and they were quick to return a message after my booking with information and lockbox code even late at night.
Stayed in September 2023
Reviewed: 25 September 2023
Chris
United KingdomGiven that the price was extremely reasonable, I would say that there was nothing that failed to meet my expectations.
The customer service was excellent, I needed to contact the host late at night and they answered the phone and sorted out my issue. The bathroom was very clean and the well cared for house plants around the place were a nice touch. The bed was one of the most comfortable I've ever stayed in.
Stayed in September 2023
Reviewed: 9 September 2023
Ross
United KingdomLovely room in a cosy house. The host was lovely and on hand to help with anything.
Stayed in September 2023
Reviewed: 4 September 2023
Truth
United KingdomI love everything about the house and the room.
People usually say home sweet home. I found my home in Cossy Caroline's. I really like the area. Easy access to many places.
Stayed in September 2023
Reviewed: 1 September 2023
Yaroslava
United KingdomCheck in times are flexible, but it's best to let the host know your intended arrival time well in advance. Caroline may not be around.
I had a pleasant and quiet stay at Caroline's place. There were plates, a kettle, tea and coffee in the room. Caroline also brought a microwave for me and I could use her fridge in the kitchen. The bedrooms and the bathroom have locks. There's a bus stop right outside the house.
Stayed in August 2023
Reviewed: 8 August 2023
Dernette
GermanyNice and Cosy Accomodation, my room was as shown on the picture
Stayed in August 2023
Reviewed: 31 July 2023
Muhammed
United KingdomThere is nothing much to dislike about the place
Very clean and relatively quiet place. Will certainly consider again.
Stayed in July 2023
Reviewed: 23 May 2023
Spencer
United KingdomHow nice and friendly atmosphere, I could really relax.
Very warm welcome, from the lovely landlady. Stay was perfect I really felt at home, couldn't wish for a better place to stay.
Stayed in May 2023
Reviewed: 14 March 2023
Jim
United Kingdomno customer service , lady showed me my room whilst on the phone, had to let myself in as no one answered the door , very odd setup . no heating on through the radiators so woke up very cold in the night , didn’t stay the second as a result and stayed the third as the weather improved.
price was very good
Stayed in March 2023
Reviewed: 5 February 2023
Haydn
United KingdomTV never worked No milk in drinks tray Bare wire on bedside light (electric shock danger) Too many loose rugs (trip hazard One kitchen door fell off and hit toe and shin No one to meet us.
Clean. Located close to our destination
Stayed in February 2023
Reviewed: 13 January 2023
Ravi
United KingdomEverything
One
Stayed in January 2023
Reviewed: 3 December 2022
Aziz
United KingdomRates
Location
Stayed in December 2022
Reviewed: 20 November 2022
Mandisa
United KingdomThere is nothing cosy about this accommodation, the place was freezing cold. The heating was put on minimum and very briefly, upon request. Needless to say, I won't be returning.
Stayed in November 2022
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content