Room was very hot and quite small, mattress hard but just my preference to have a softer one.

Helpful staff/surroundings

Stayed in January 2024

The room was lovely, the staff were very friendly.

Stayed in December 2023

Room and bed were rather small, but otherwise all good.

Stunning gardens and buildings

Stayed in January 2024

Nothing, everything was 100%

Good breakfast, lots of choice. Friendly and helpful staff. Fabulous location and beautiful rooms. Highly recommend staying here.

Stayed in January 2024

Everything

Stayed in January 2024

The bottle of wine with our meal was a bit pricey.

We stayed in the John F Kennedy room. Which was lovely and close to the restaurant.Room was clean and warm and cosy. Added bonus of free entry to the castle where the staff were very happy and informative. Enjoyed the maze, bird display, and a comppetive game of golf.

Stayed in January 2024

Nothing!

Amazing location, the room was spacious, clean and well equipped. The bed was really comfortable too! I loved having a castle entry included in my stay.

Stayed in December 2023

Everything was fantastic

Our 4th visit to the castle and stunning as always

Stayed in December 2023

Nothing- all was good.

Relaxed atmosphere

Stayed in December 2023

Our 1 night stay was perfect from start to finish. Our evening meal in the restaurant was very good - as was breakfast.

Stayed in December 2023

Slightly larger TV in the room. A non slip mat needs to be available in the bathroom.

Breakfast was excellent with a great choice available. The location was excellent.

Stayed in December 2023

Overall we enjoyed our stay so the following items are mostly observations rather than criticisms. It's a short walk from reception to our room, so please dress accordingly for the weather. The bed in our room was a bit firm (which could cause some issues to others) but fortunately I did not wake up with backache and I slept well. The on-site breakfast buffet was great on the first day. On the second day of our stay there was a full english breakfast offered but not via the buffet. It is important to visit the hotel website to obtain instructions on accessing the accommodation otherwise it could be difficult to find (especially in the dark). The hotel access is not via the main castle entrance but is via a BroomField Road. Pass through the towers and stop at the entry gate. Security will answer via the intercom and let you (I assume provided that you have pre-booked). Once you are checked in reception will give you a transmitter to open the barrier without contacting security. That worked well!!

Staying at the castle stables was excellent. We were able to see the castle and gardens early in the morning before the general public arrived and the room price included access to the castle during normal opening times. The choices at breakfast (also included in room price) were very good and included vegetarian options (such as avocado toast). We booked a disabled room by mistake but it turned out to be spacious and easily accessible via a short ramp (useful if you struggle to transport cases up stairs). Reception staff were very friendly. There were tea and coffee making facilities in the room.

Stayed in December 2023

Just stunning, beautiful bedrooms, with great toiletries and complimentary refreshments.

Stayed in December 2023

It is superb to stay right on site and enjoy the beautiful castle in daylight, dusk and nigh time. Dinner in the Castle View Restaurant was very good, nice to be able to walk across the yard to our bedroom and not have to drive anywhere. The Castle was decorated as Narnia for Xmas and very much enjoyed by us.

Stayed in December 2023

Very clean comfortable room with a lovely roof top view of the moat and castle. We enjoyed the restaurant facilities for both dinner and breakfast. The staff and chef were very accommodating with my dietary requirements.

Stayed in December 2023

Beautifully restored and great location

Stayed in November 2023

N_a

Staff werr welcoming and friendly when elec yrics went off this waz resolved quickly

Stayed in December 2023

The hot water wasn't hot enough for me.-.bath only running the hot was an insufficient temperature to my liking - fine for my daughter though! Noise from air in pipes woke me when a fellow guest flushed the loo at 3am! The postcode given did not take one to the right entrance. Arriving in the dark, this complicated things. It is the first right after a pub..

The location obviously is outstanding. It was an absolute pleasure to wake up, see the view and then see the castle for the first time at breakfast..The breakfast, not only has the most amazing castle view, but was delicious! I ordered Eggs Royale - my favorite! That it includes entry to the castle makes the stay good value. In winter however the falconry display is only at weekends and school holidays, so we want to go back!

Stayed in December 2023

Room was very cold when we arrived had to get in touch with reception,maintenance soon sorted the problem

Very pleasant staff friendly and happy to help with anything

Stayed in December 2023

Slamming doors at 6am

Clean and tidy, well maintained

Stayed in December 2023

Nothing it was perfect

Location and food

Stayed in November 2023

2 flights of stairs to our room , apart from that it was all good.

A beautiful location, comfortable room and plenty of choice for breakfast. Easy access to the castle and grounds and we were lucky enough to have the Xmas lights show during our stay.

Stayed in November 2023

The only problem was that the bed was very hard so we didn't sleep well.

Such a beautiful location, lovely room, staff couldn't do enough for you

Stayed in November 2023

Had to eat at the local pub as the restaurant onsite had been privately booked, only found out by asking would have been nice to be told in advance. The nice receptionist did book a taxi for us though as it was a very wet night

Beautiful grounds, staff very friendly. Excellent breakfast choices. Room was very clean, lovely toiletries and good tea/coffee facilities including local apple juice and crisps, nice touch

Stayed in October 2023

Very comfortable room. Excellent staff who were very helpful. The location is wonderful. The breakfast was extremely good and the evening meal good value.

Stayed in November 2023