Sandy Park Way, Exeter, EX2 7NN, United Kingdom
#11 of 28 hotels in Exeter
Guests' ChoiceBased on 2746 hotel reviews
8.5Cleanliness
9.3
Comfort
9.3
Location
8.8
Facilities
8.8
Staff
9.0
Value for money
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 May 2024
Jane
United KingdomBottled water in at least the junior suites, free wi fi
Breakfast lovely , huge room
Stayed in May 2024
Reviewed: 22 May 2024
Gary
New ZealandNothing.
Clean, quiet location. Lovely friendly staff. Excellent breakfast and meal. Definitely recommend.
Stayed in May 2024
Reviewed: 22 May 2024
Paula
United Kingdomnil
excellent location
Stayed in May 2024
Reviewed: 22 May 2024
Deborah
United KingdomNothing
Excellent
Stayed in March 2024
Reviewed: 20 May 2024
Royston
United KingdomConsidering we had booked a superior room and when we checked in we were “upgraded” to a junior suite there was no drinking water in the room, bit off-side in my opinion.
Very nice rooms and one of the quietest rooms we have stayed in, no noise from other rooms during the night.
Stayed in May 2024
Reviewed: 19 May 2024
Neil
United KingdomNothing
I’ve stayed here before and this hotel gets better and better excellent service and staff
Stayed in May 2024
Reviewed: 18 May 2024
William
United KingdomGreat breakfast. Great atmosphere for the Chiefs home game. Exciting to see so many players up close in the hotel!
Stayed in April 2024
Reviewed: 18 May 2024
John
United KingdomThe evening meal was a bit confusing having to order food in a different place to drinks
Good clean hotel near to sandy park
Stayed in April 2024
Reviewed: 16 May 2024
Neil
United KingdomChecking in was longwinded as it was busy but it was a match day....
Excellent location Excellent food and beverages available Excellent and reasonably price breakfast
Stayed in May 2024
Reviewed: 16 May 2024
Simon
United KingdomOur bed was a bit on the firm side
Really friendly and helpful staff and great location to access Sandy Park stadium.
Stayed in May 2024
Reviewed: 15 May 2024
Theresa
United KingdomI had been told that I couldn't park my car in the car park after checkout time - though when i arrived I was assured that this could have been arranged. A pity as there was some anxiety about whether or not the trains were going to be running, and on time (Industrial action the day before meant some trins int he wrong place.)
The location was PERFECT - I was going to a dinner and then a match at Sandy Park! Breakfast was great - the ability to choose a light meal after the dinner the evening before was a well received bonus.
Stayed in May 2024
Reviewed: 13 May 2024
Barbara
United KingdomStaff not very friendly at all, girl on rooftop bar didn’t look happy at work! Chips were stone cold on meal - had to send back - No real apology Pillows awful too soft & no mirror in room very suitable for drying hair near a socket- not very well thought out & cheeky charge of £5 per device for WiFi - Er no thanks
Modern and clean and stylish
Stayed in May 2024
Reviewed: 13 May 2024
Sarah
United KingdomThe breakfast service wasn’t able to cope with the number of guests- long queues for food, and ran out of cups, bowls etc
The room was very comfortable, and the hotel was very convenient for Sandy Park. The views from The View were great.
Stayed in May 2024
Reviewed: 13 May 2024
Steven
United KingdomNeed more staff The 3 young uns that was working the bar was running around getting people shorting at them people was just jumping in when it was not there turn to be severed peoples was getting aggressive this could off been avoided if you had more staff on the GM needs to address this issue ASAP your not protecting and looking after your staff it’s the GM job to look after his team so I’m afraid he or she is falling
Nice hotel
Stayed in May 2024
Reviewed: 12 May 2024
Sarah
United KingdomNot being able to open a window…Lack of bottled water in bedrooms.
Venue suited the occasion - Exeter Chiefs Rugby!
Stayed in May 2024
Reviewed: 12 May 2024
Chris
United KingdomNothing
Location, staff, room
Stayed in May 2024
Reviewed: 12 May 2024
Jo
United KingdomNothing
Very convenient for Exeter Chiefs Rugby as on the same site. The stadium is just a short walk across the car park. All the staff I encountered were engaging and very pleasant. Zero road noise despite being located next to the M5 motorway. Self service Breakfast which was good quality and tasty. The price of the room was competitive.
Stayed in May 2024
Reviewed: 11 May 2024
Laurence
United KingdomPillows!!! For a hotel that is more high end, the pillows were of a poor standard and not befitting of the Marriott standards. Unfortunately we didn’t get a really good sleep!
The hotel was quite corporate, but was a step above the run of the mill hotels.
Stayed in May 2024
Reviewed: 11 May 2024
Keely
United KingdomWe booked a room which had parking included but were charged again for parking when checking in. This was easily resolved though and received a refund in the evening.
A gorgeous, modern hotel in a great location! The rooms were spacious and had everything you need, the rooftop bar was lovely and had a great offering of food and drink.
Stayed in May 2024
Reviewed: 6 May 2024
Steve
United KingdomExcellent members of staff on reception very professional in dealing with our request 😃
Stayed in May 2024
Reviewed: 6 May 2024
Brian
United KingdomFrom the walk to reception the lovely gretting from reception staff. The room was proportioned well and the breakfast in the morning was excellant all in all a very good experience
Stayed in May 2024
Reviewed: 5 May 2024
Mika
JapanThey charged us full day parking though we only parked half a day which could have been mentioned upfront.
Everything! Place location accessibility view from the breakfast room.
Stayed in May 2024
Reviewed: 5 May 2024
Darren
United KingdomNothing it was all good
This hotel is probably one of the best if not the best in Exeter. Modern and contemporary. It over looks the M5 but you wouldn’t even know it.
Stayed in May 2024
Reviewed: 3 May 2024
David
United KingdomIt was all good
Great room and location worked for us
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content