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Reviews of Courtyard by Marriott Stoke on Trent Staffordshire 4 stars

University Avenue, Newcastle under Lyme, ST5 5NU, United Kingdom

#4 of 9 hotels in Newcastle under Lyme

Guests' Choice

Review score

Based on 1981 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    8.9

  • Facilities

    9.0

  • Staff

    9.4

  • Value for money

    8.5

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 29 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Spacious clean room, quiet. Very comfortable bed. Bathroom facilities very good.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Pleasant, clean and quite affordable! Loved my stay here and definitely coming back!

    Stayed in April 2024

  • Reviewed: 28 April 2024

    8.0
    Just what we planned
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Beds were too hot

    Great stopover to break up a long drive.

    Stayed in April 2024

  • Reviewed: 27 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everything love staying here

    Stayed in February 2024

  • Reviewed: 22 April 2024

    10
    very good all round
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    nothing

    very good food

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    We had to ask for bathroom amenities at the reception desk. Usually they should be available by standard Restaurant closes at 9:30pm. That's early for us, should be 11pm

    The hotel is very friendly, clean and comfortable. It was ideal for us as very close to our daughter"s University Nice service

    Stayed in April 2024

  • Reviewed: 22 April 2024

    9.0
    Very convenient for my needs every time I visit from the Isle of Wight
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 2 nights

    Having stayed at the Marriott on several occasions, I knew what to expect from the hotel and its staff. I am a little disappointed that the cost has increased but there is nothing extra on offer.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    10
    Great value, modern hotel all you need really
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Mattress quality, sides were already compressing the best are at premier inn.

    Style, cleanliness,location

    Stayed in April 2024

  • Reviewed: 21 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The carpet in our room had a some stain spots that were completely inconsistent with the clean nature of everything else.

    The staff were delightful from go to whoa! The room was a good size and everything was clean and new. The buffet Breakfast included plenty of options and we also enjoyed dinner in the restaurant.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    10
    Brilliant stay for a base for the weekend
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Modern fresh and welcoming - good standard of room

    Stayed in April 2024

  • Reviewed: 14 April 2024

    8.0
    Perfect location for Keele University
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    There were some limited gluten free options in the restaurant but not as many as our last visit. We chose the burger, and as they didn't stock GF buns, we were given slices of GF toast in its place - ok, but not great for the price. The staff were helpful though, and tried their best.

    Great location and quality of rooms

    Stayed in April 2024

  • Reviewed: 14 April 2024

    9.0
    A wonderful place.
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Can get a little expensive at times.

    I stay here a great deal and have returned often. Not because of the facility, bit the kindness and hospitality shown to me by the staff. I talk a great deal, as I am on my own all week, and when I chat to the staff they honestly look as if they care about what I am saying and not just being nice because it is their job. Kia, Johnathan, izzy and eilda( sorry for any wrong spelling) greet you when you arrive. Kia has always the biggest smile and they all are friendly. In the dining room you will find Marcin and all the others who are fantastic. I could go on for hours but I will leave it there.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    10
    A clean room, very good breakfast and very pleasant staff.
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 2 nights

    It was all excellent.

    A very nice hotel, clean and spacious room. Very good breakfast and evening meal. The staff, both at reception and in the restaurant area, are excellent and took interest in me. Pleasure to speak with. At check-in, there had been some hiccup from the booking agency but the receptionist (Ilda) was very reassuring that I would be getting a room (just when I was getting worried). I would definitely stay there again.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    10
    Nice hotel with friendly staff
    • With a pet
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Nothing to dislike

    Friendly staff, excellent breakfast and comfortable bed

    Stayed in April 2024

  • Reviewed: 8 April 2024

    10
    Comfortable and secure.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    I put a request in (because the advertisement stated the request would be possible) for 3 x single beds - having already booked a family sized room. Your response came back stating the request had been honoured. However, when we arrived, the concierge stated that the request was not honoured and that they couldn't ever honour it. So my two Sons had to share a King size bed, whilst I had the sofa-bed (also not ideal for me because of my ulcerated ankle). I also was not awarded any Bonvoy points for being a member.

    Safe, secure parking. Breakfast. Comfy beds

    Stayed in April 2024

  • Reviewed: 7 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Bed a little too soft

    Location Rooms Staff Facilities

    Stayed in April 2024

  • Reviewed: 6 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    Excellent

    Stayed in April 2024

  • Reviewed: 6 April 2024

    9.0
    Nice location
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was great

    Clean

    Stayed in April 2024

  • Reviewed: 4 April 2024

    8.0
    It was comfortable and accommodating
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    Could not pay for anything with cash. Card required even for a chocolate bar. Reception staff could be more helpful. No assistance with luggage on arrival. Staff dress code non existent with some staff wearing jeans and t shirts, very surprising given this hotel managed by Marriott.

    Breakfast were good. Location was very good

    Stayed in March 2024

  • Reviewed: 1 April 2024

    8.0
    Good quality hotel
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Would have liked black pudding as one of the cooked options.

    Breakfast options were good.

    Stayed in March 2024

  • Reviewed: 31 March 2024

    10
    Exceptional service and understanding
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing at all

    My stay was amazing. It was myself and my son Josh who came to stay for the one night. Josh is autistic and suffers from complex epilepsy. Once the hotel found out about my son's condition they did absolutely everything to make our stay a happy and easy one. I explained my son likes a view from his room so the lady ( Kea ) on reception without hesitation said she would make a room available on the fifth floor for us which my son loved. Dining can be a daunting experience for us but we were again looked after, this time James took us and placed us in a pod on our own where we had our own TV. Josh felt safe and was relaxed. James was lovely with Josh and interacted really well with him throughout. Josh's diet can also be a stumbling block when dining out but again James along with the head chef worked with us to make something that was tailored for Josh's taste. I can't recommend this hotel enough. Our stay was amazing and we have already booked in for a further two nights next week. Thank you so much

    Stayed in March 2024

  • Reviewed: 30 March 2024

    10
    Perfect location, very friendly staff, excellent value for money
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 2 nights

    WIFI wasn't very easy to connect to

    location

    Stayed in March 2024

  • Reviewed: 27 March 2024

    10
    Professional and friendly staff, clean and spacious rooms
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Spacious, clean, friendly

    Stayed in March 2024

  • Reviewed: 27 March 2024

    8.0
    Our favourite place to stay
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Quiet setting always clean and the rooms are big and very comfy

    Stayed in March 2024

Showing 1 – 25

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