Air con automatically switched of in the night room then got too warm for us Young students in room 407 having a party woke us up around mid night until gone 0100 took the hotel far too long to sort this out 3 strikes rule is a joke they should have been dealt with more forcibly This really impacted on our overall enjoyment of this hotel And would make us seriously reconsider a return Shame really as apart from that it was just what we wanted !

Good size car park friendly staff modern building decent restaurant Standard size room typically a business hotel next to university Fridge useful air con until midnight see below !

Stayed in February 2024

The rain!

Everything was perfect. Nothing was a problem. Staff were really friendly.

Stayed in February 2024

The bathrooms are odd design with glass door that has gap so not much privacy! Also duvets were too thin.

New, clean,plenty of parking.

Stayed in February 2024

The rooms are spotlessly clean and very modern . The beds are very comfortable and showers hot . All the staff were brilliant with me and my disabled wife and even changed our room to a more accessible one for fire escape . The meals were beautiful and a fantastic breakfast.

Stayed in February 2024

The staff was friendly and the place was very modern and clean We arrived very early before check in and the reception staff was helpful and checked if the room was ready and it was ready for us. The food was good and the drinks Breakfast was good

Stayed in February 2024

Great location friendly staff

Stayed in January 2024

We purchased food through the restraint at our stay and the food was unfortunately horrendous. Which wasn’t great as it wasn’t the cheapest of foods: my partner and myself left out food and didn’t eat it. Just my little boy that enjoyed his off the kids menu

The staff were very nice and polite and it was very clean.

Stayed in February 2024

N/A

Breakfast was quite good.The staff quite pleasant and friendly.

Stayed in January 2024

Nothing bad to say absolutely amazing

The bed was so comfortable could have stayed a lot longer

Stayed in February 2024

The airco made a bit of noise one night but the other it was fine.

Clean, modern, good parking, handy for the Keele uni/ business park. Restaurant, bar gym all fine. Staff were all really nice. Amazing team.

Stayed in February 2024

All Good

Staff Friendly and well trained, Premises and accommodation V Clean. Parking cost reasonable

Stayed in February 2024

Restaurant food was good and staff all very professional and friendly.

Stayed in February 2024

Nothing

Fabulous hotel.... everything!

Stayed in February 2024

A few stains on the carpets in the room and there was no information within the room, to let you know about breakfast times and facilities available. We wasn't sure if there was room service available, so we opted for a takeaway one night instead.

Breakfast was great, big selection and catered for allergies. Restaurant food in the evening was really lovely and all staff so accommodating and friendly.

Stayed in January 2024

Clean, modern, good sized rooms. Lots of parking. Great buffet breakfast.

Stayed in November 2023

Nothing

Very nice and modern

Stayed in February 2024

The weather 😅

Lovely staff. Friendly . clean

Stayed in January 2024

The carpets in places looked unclean

Convenience, friendly staff, comfortable, good food.

Stayed in January 2024

The hotel was modern, clean and bright, the staff were attentive and friendly.

Stayed in January 2024

As a person with mobility issues, it would have been useful to have a seat in the shower.

Facilities clean. Staff helpful.

Stayed in January 2024

Nothing

Birthday upgrade, food excellent and friendly and efficient staff

Stayed in January 2024

We stayed two nights, the cleaners didn't leave enough toilet rolls. It was very hot in the room, plus the bed was not that comfy. There wasn't any sugar left and used mugs glasses were not replaced. Shame as they were just little things that bought the overall score down.

It's convenient for the uni where our daughter is. It's clean with nice rooms. Staff changed my feather pillows. The food was nice in the restaurant and bar staff friendly.

Stayed in January 2024

The only option for a vegetarian coeliac was cauliflower steak which was far too expensive, served with lettuce and radish and was undercooked with the core left in. I brought it to the restaurant managers attention and he took my feedback graciously and removed the charge. However, there was nothing else to eat.

The room and the hotel in general were excellent.

Stayed in January 2024

Slightly noisy at night in room with doors banging Sound proofing could be improved

Clean, welcoming and staff very helpful

Stayed in January 2024

n/a- perfect for me

I was attending for a professional visit to Keele University- perfect location. A very high standard of staff professionalism and helpfulness in the hotel

Stayed in January 2024