Room small and bathroom had a glass door (light on it lit up whole room)

Close to airport, clean and bar/restaurant facilities

Stayed in September 2023

Facilities in the room was not sufficient, bedding not comfortable. Room not prepared for three people while we had paid for three

We paid for three people but the room had facilities only for two. Including coffee mugs, water bottles, milk and sugar.

Stayed in October 2023

The staff, in particular Ari, who checked me in was very nice. And helpful. And Maria who was in dining series was also very nice.

Stayed in October 2023

The meal in the Indian restaurant was good

Stayed in September 2023

Everything was great nothing not to like. I would suggest that the hotel makes a little clearer on third-party booking sites that the airport shuttle bus hopper takes a really long time to get to their location as it stops at 3-4 hotels on the way and that it's much better to jump into an Uber from the airport to the hotel destination as the hotel staff guided in person when we arrived

While this was a little further out from the terminal at Heathrow than I originally thought, our room was clean, the bed was comfy and importantly the room was quiet as requested. The front desk staff were helpful and the breakfast was excellent. BTW found the advice very helpful from the front desk staff at the hotel to Uber to the Elizabeth Line from Harrow & Wealdstone to Tottenham Court Road/Central London and take the same journey back to the hotel and to take an Uber from the hotel to the airport instead of using the bus hopper - the bus hopper is 6 UK pounds the Uber ride is about 9 UK pounds and much more reliable. Plan 15 mins for an Uber ride to terminal 3 for American Airlines

Stayed in October 2023

We asked for housekeeping while we were out for the morning. Got back later, no housekeeping done. Waited and waited, eventually at about 4pm they turned up, but by then it was too late. Also during our stay we had rain at night. Thought it was nice listening to the rain, until we realised it was pouring in through the top of the wall/frame. Mentioned the following morning, they sent maintenance to look at it while we were out. Apparently it wasn't leaking anymore 😕. Yes because it had stopped raining 😐. Also, please be aware that if you go to the bar for drinks, they put a service charge on, without telling you.. then when you challenge them they get arsie. 😬 When checking out we Mentioned these issues to the manager, he apologised and refunded our parking fees and breakfast, which we appreciated. If staying here, Avoid room 608. ☹️

Breakfast was very good. Everything was cooked properly. The sky bar had good views.

Stayed in September 2023

No shuttle.

Lovely Hotel. Disappointed no shuttle to airport but otherwise no complaints . Staff excellent and food in restaurant excellent

Stayed in September 2023

Check-in staff were very friendly, but restaurant staff, not so much

Stayed in September 2023

Good

Stayed in August 2023

not on airport bus route

helpful staff

Stayed in September 2023

I was dropped off and I noticed the parking was extremely expensive £5 for just 20 minutes is extortionate. They also charge an extra £50 in case of breakages which takes about a week to refund, I can't remember seeing that information when booking.

The room was bigger then I expected and the bed was so comfortable.

Stayed in September 2023

The bathroom fixtures could use some maintenance

The location was awesome. The staff was professional and helpful. The quality of food at PK’s and Sky Bar was better than most hotels.

Stayed in September 2023

Nothing

Comfort of the bed and room, and proximity to Heathrow after our flight. Parking was straightforward

Stayed in September 2023

Great location, easy check-in and great online station in the lobby to book transport to your Terminal for an early start. Room was spacious, comfortable bed, great shower, hairdryer and charging facilities.

Stayed in September 2023

The bathroom/shower lacked privacy due to a frosted glass surround. The carpet was stained and the room smelled of curry. I had requested information on long term parking when I booked but I received no response until check in, by which time I had organised an alternative option.

The bed was very comfortable and our room was very quiet despite the proximity to Heathrow. Being close to the airport was also excellent. The rooftop bar was fun and the service there excellent.

Stayed in September 2023

The staff could be more friendly.

Great breakfast and very convenient location.

Stayed in September 2023

Na

Location. Good size room. And clean

Stayed in September 2023

There was a great selection of foods for breakfast. The seating was spacious and easy to maneuver. Location just off the lobby was ideal when time to leave for the day. The night before at the Sky Bar watching the flight departures was super.

Stayed in September 2023

No sufficient staff help to pick up luggage.

Close to airport. The room is clean.

Stayed in September 2023

The rooms are not soundproof . You can hear your neighbours and traffic ( loud traffic).

Clean Good location Hospitable staff Breakfast Value for money Big room

Stayed in September 2023

I have stayed at many hotels for both business and pleasure. I had expected the breakfast to be a little better for the price

It was clean

Stayed in September 2023

Nothing!

Really convenient and great staff

Stayed in July 2023

Website or Booking.com could be good to update with details on how to get to hotel from Heathrow. Was tricky to find details and quite stressful after a 20 hours our of travelling. Information on the public bus, hotel hopper or bookable rides would be helpful.

Staff were attentive and friendly - really welcoming. Breakfast buffet was good value for money and quality foods. Rooms clean and tidy, nice sized bathroom. Rooftop bar a bonus

Stayed in September 2023

Very comfortable and quiet room

Stayed in July 2023

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