Bath Rd, Padworth Lane, Reading, RG7 5HT, United Kingdom
#12 of 31 hotels in Reading
Guests' ChoiceBased on 840 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
8.4
Facilities
8.3
Staff
9.1
Value for money
8.1
Free WiFi
8.1
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End of dialog contentReviewed: 7 September 2023
Suzanne
United KingdomDidn’t like the tip already on the bar prices and thought the breakfast was expensive , we had single beds that smelt a little damp and we’re not comfortable
Property was a bit tired in places but think it’s gradually being done up
Stayed in September 2023
Reviewed: 6 September 2023
Lin
United KingdomBreakfast was nice. The staff has been helpful. Lovely stay.
Stayed in September 2023
Reviewed: 4 September 2023
David
United KingdomThe bar was too expensive and there was no menu to warn us. A double gin and tonic cost more the same as breakfast!
Very clean and smart, the staff were very friendly.
Stayed in September 2023
Reviewed: 30 August 2023
Saskia
United KingdomAsked what time my arrival was and was notified that it was received and my room was ready but wouldve had to pay £20 early access fee - seems unreasonable when you know we are arriving early?
Excellent helpful friendly staff Lovely breakfast Super clean and tidy
Stayed in August 2023
Reviewed: 30 August 2023
Steve
United KingdomA very clean and comfortable room, Breakfast had a great choice of food.
Stayed in August 2023
Reviewed: 28 August 2023
Beverley
United KingdomOnly one till in the eating/bar area pro rota for the amount of guests, took a very long time to be served. Must be so frustrating for the staff, it certainly was for the customers. 10% service charged on drinks as well as food wasn’t appreciated as there was such a long wait even just for drinks. Need to add another till so that bar staff can do their job efficiently instead of having to apologise to each and every customer because they had to wait so long to order and be served. We ordered a bottle of wine and two glasses. We were waiting for 25 minutes in all to be asked what we would like, then the lady couldn’t take our money because another staff member was using the till for a large table order. Eventually when she could accept payment, it then took another 5minutes for someone to find an ice bucket and two clean glasses. This is unacceptable from both the guest and staff point of view. We asked for the 10% service charge to be removed!
Clean, everything we needed for a night of rest
Stayed in August 2023
Reviewed: 28 August 2023
Hannah
United KingdomWe booked extremely last minute due to our first booking not working out. Every member of staff was so helpful and friendly! The room itself was clean, very comfy, with all the facilities we needed.
Stayed in August 2023
Reviewed: 23 August 2023
Alison
United KingdomBreakfast was badlycooked and went cold quickly. The phone system and the food ordering app didnt work Decor in bedrooms was v low standard for a room costing £116!
Very efficient and helpful staff. Decor in main part of hotel was good
Stayed in August 2023
Reviewed: 22 August 2023
Best
United KingdomHallway was shabby but seems they are still renovating
Staff were extremely friendly and helpful breakfast was tasty and room was comfortable.
Stayed in August 2023
Reviewed: 20 August 2023
Helen
United KingdomFriendly and welcoming , good service.
Stayed in August 2023
Reviewed: 19 August 2023
Duncan
United KingdomVery disappointing that when 20+ of us returned from a wedding at 12.15 am the bar was closed.
Wet friendly and helpful staff
Stayed in August 2023
Reviewed: 18 August 2023
Hamad
Saudi ArabiaNo comment
All went well
Stayed in August 2023
Reviewed: 17 August 2023
Liam
United Kingdomspacious room, good facilites, and a nice breakfast and food menu. the staff were friendly and welcoming and happy to help or assist with any questions I had. would definietly stay again and recommend to friends and family.
Stayed in August 2023
Reviewed: 15 August 2023
Joanneelisabeth
United KingdomBreakfast was really expensive.
Clean and comfortable, large room. Good shower. Peaceful night.
Stayed in July 2023
Reviewed: 12 August 2023
Nicola
United KingdomOnly taxi service available was a total rip off. £30 for a 4 minute journey.
It was comfortable and clean.
Stayed in July 2023
Reviewed: 11 August 2023
Jay
United KingdomBed was hard and room was cold
How friendly and attentive the entire staff were.
Stayed in July 2023
Reviewed: 9 August 2023
Neville
United KingdomThe evening staff were excellent. They cared.o
Stayed in August 2023
Reviewed: 4 August 2023
Collins
United KingdomStaff are lovely. I sat by a regular visitor and he talked so highly about the staff. And I have to say they are all fantastic.
Stayed in July 2023
Reviewed: 3 August 2023
Shaun
United KingdomNo breakfast included.
Really friendly and helpful staff. Bed was very comfy.
Stayed in August 2023
Reviewed: 31 July 2023
Paul
United KingdomMy only complaint (as with all Holiday Inns) is the pillows - they don't seem particularly new and of a good standard. This is a shame as it lets down the overall good quality of the Inns. It's a small, but fairly important, detail and very simple to get right. Please review the standard of your pillows, Holiday Inn.
Having stayed at Holiday Inns before, we knew what to expect, and this one was as good as the others - we were particularly pleased that we could park our car for free! The breakfast was excellent and the hotel was smart with attentive staff and a welcoming atmosphere.
Stayed in July 2023
Reviewed: 31 July 2023
Ann
United KingdomOne of our rooms hadn’t been cleaned properly. Bin full and carpet needed hoovering. All taken care of once we flagged it up.
Convenient location with good parking. Spacious rooms with large walk in shower. Nice restaurant on site for breakfast and outdoor enclosed seating area/garden.
Stayed in July 2023
Reviewed: 30 July 2023
P
United KingdomI think the breakfast hot items should be covered. Also cereals not left just in bowls uncovered.
Good size room with all facilities including really great bathroom and shower. The buffet was extensive with lots of choice for breakfast. We had an evening meal and the quality was excellent. Staff were very friendly and helpful.
Stayed in July 2023
Reviewed: 29 July 2023
Murali
United KingdomHotel has ground floor and first floor levels. There is no lift to go up the first floor. You may need to walk a little longer if your room is located far away from the hotel entrance. So, put in a request if you are booking for the elderly or family with a baby.
Standard Double room was spacious with a double bed and a comfortable two seater sofa (can be converted to single bed). Room had air-conditioning. It had all the facilities including a safe, iron machine, iron table, bath robes, proper wardrobe. There is no fridge in the room, but if you request reception to keep any refrigerated medicine in their fridge, they will do it. Breakfast was very good and well balanced. Kitchen staff can make some customised breakfast upon request. Hotel has a bar and a very comfortable Lounge seating area. There is also a Gym. All the staff were very kind and very helpful. Outdoor area was very nice. Very good space for car parking. There is a fuel station very nearby to the hotel.
Stayed in July 2023
Reviewed: 26 July 2023
Christine
United KingdomAir conditioning was a bit too cold
Excellent reception on booking into hotel Room spacious and well laid out Overlooked courtyard
Stayed in July 2023
Reviewed: 26 July 2023
Gemma
United KingdomThe staff that were there were amazing but they seemed short staffed and one member of staff was often split between the food, bar and covering reception. They did this very well but you did feel sorry for the staff having to rush around and try to please everyone.
The accommodation seemed newly renovated. It was modern and comfortable. The staff were very friendly and welcoming. They were clear on what we needed to do and we’re available if we had any questions or requests. Staff went above and beyond to meet guests needs such as getting the alcohol one guest requested or providing snacks for when people arrived late at night and the kitchen was closed.
Stayed in July 2023
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