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  5. Reviews of Holiday Inn Reading West, an IHG Hotel

Reviews of Holiday Inn Reading West, an IHG Hotel 4 stars

Bath Rd, Padworth Lane, Reading, RG7 5HT, United Kingdom

#12 of 31 hotels in Reading

Guests' Choice

Review score

Based on 840 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.4

  • Facilities

    8.3

  • Staff

    9.1

  • Value for money

    8.1

  • Free WiFi

    8.1

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Showing 76 – 100

  • Reviewed: 7 September 2023

    8.0
    Leo was very accommodating and helpful ensuring that we could get an early check in before we went to a wedding
    • Leisure trip
    • Couple
    • Standard Double Room with Single Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Didn’t like the tip already on the bar prices and thought the breakfast was expensive , we had single beds that smelt a little damp and we’re not comfortable

    Property was a bit tired in places but think it’s gradually being done up

    Stayed in September 2023

  • Reviewed: 6 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was nice. The staff has been helpful. Lovely stay.

    Stayed in September 2023

  • Reviewed: 4 September 2023

    8.0
    Very good!
    • Leisure trip
    • People with friends
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The bar was too expensive and there was no menu to warn us. A double gin and tonic cost more the same as breakfast!

    Very clean and smart, the staff were very friendly.

    Stayed in September 2023

  • Reviewed: 30 August 2023

    9.0
    Superb
    • Business trip
    • Group
    • Queen Room
    • Stayed 3 nights

    Asked what time my arrival was and was notified that it was received and my room was ready but wouldve had to pay £20 early access fee - seems unreasonable when you know we are arriving early?

    Excellent helpful friendly staff Lovely breakfast Super clean and tidy

    Stayed in August 2023

  • Reviewed: 30 August 2023

    9.0
    A lovely stay at this hotel, with a very comfortable room and extremely friendly staff
    • Business trip
    • Solo traveller
    • Double Room with Sofa - Non-Smoking
    • Stayed 4 nights

    A very clean and comfortable room, Breakfast had a great choice of food.

    Stayed in August 2023

  • Reviewed: 28 August 2023

    7.0
    Bedrooms clean and comfortable. Bar & restaurant service not good but through no fault of the staff. They were all
    • Leisure trip
    • People with friends
    • Double Room with Sofa - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Only one till in the eating/bar area pro rota for the amount of guests, took a very long time to be served. Must be so frustrating for the staff, it certainly was for the customers. 10% service charged on drinks as well as food wasn’t appreciated as there was such a long wait even just for drinks. Need to add another till so that bar staff can do their job efficiently instead of having to apologise to each and every customer because they had to wait so long to order and be served. We ordered a bottle of wine and two glasses. We were waiting for 25 minutes in all to be asked what we would like, then the lady couldn’t take our money because another staff member was using the till for a large table order. Eventually when she could accept payment, it then took another 5minutes for someone to find an ice bucket and two clean glasses. This is unacceptable from both the guest and staff point of view. We asked for the 10% service charge to be removed!

    Clean, everything we needed for a night of rest

    Stayed in August 2023

  • Reviewed: 28 August 2023

    9.0
    Amazing!
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We booked extremely last minute due to our first booking not working out. Every member of staff was so helpful and friendly! The room itself was clean, very comfy, with all the facilities we needed.

    Stayed in August 2023

  • Reviewed: 23 August 2023

    7.0
    Ok stay but lovely staff
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was badlycooked and went cold quickly. The phone system and the food ordering app didnt work Decor in bedrooms was v low standard for a room costing £116!

    Very efficient and helpful staff. Decor in main part of hotel was good

    Stayed in August 2023

  • Reviewed: 22 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Sofa - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Hallway was shabby but seems they are still renovating

    Staff were extremely friendly and helpful breakfast was tasty and room was comfortable.

    Stayed in August 2023

  • Reviewed: 20 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Friendly and welcoming , good service.

    Stayed in August 2023

  • Reviewed: 19 August 2023

    8.0
    Very friendly staff
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very disappointing that when 20+ of us returned from a wedding at 12.15 am the bar was closed.

    Wet friendly and helpful staff

    Stayed in August 2023

  • Reviewed: 18 August 2023

    8.0
    Exllent
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 5 nights

    No comment

    All went well

    Stayed in August 2023

  • Reviewed: 17 August 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Queen Room - Accessible
    • Stayed 2 nights

    spacious room, good facilites, and a nice breakfast and food menu. the staff were friendly and welcoming and happy to help or assist with any questions I had. would definietly stay again and recommend to friends and family.

    Stayed in August 2023

  • Reviewed: 15 August 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was really expensive.

    Clean and comfortable, large room. Good shower. Peaceful night.

    Stayed in July 2023

  • Reviewed: 12 August 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Only taxi service available was a total rip off. £30 for a 4 minute journey.

    It was comfortable and clean.

    Stayed in July 2023

  • Reviewed: 11 August 2023

    8.0
    Super staff, who made the stay enjoyable
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Bed was hard and room was cold

    How friendly and attentive the entire staff were.

    Stayed in July 2023

  • Reviewed: 9 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room with Sofa - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The evening staff were excellent. They cared.o

    Stayed in August 2023

  • Reviewed: 4 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Sofa - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff are lovely. I sat by a regular visitor and he talked so highly about the staff. And I have to say they are all fantastic.

    Stayed in July 2023

  • Reviewed: 3 August 2023

    9.0
    Provides everything a traller would need though a bit on the pricey side.
    • Business trip
    • Solo traveller
    • Premium Room
    • Stayed 1 night

    No breakfast included.

    Really friendly and helpful staff. Bed was very comfy.

    Stayed in August 2023

  • Reviewed: 31 July 2023

    8.0
    Very good overall (especially the free parking) but let down by poor quality pillows
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    My only complaint (as with all Holiday Inns) is the pillows - they don't seem particularly new and of a good standard. This is a shame as it lets down the overall good quality of the Inns. It's a small, but fairly important, detail and very simple to get right. Please review the standard of your pillows, Holiday Inn.

    Having stayed at Holiday Inns before, we knew what to expect, and this one was as good as the others - we were particularly pleased that we could park our car for free! The breakfast was excellent and the hotel was smart with attentive staff and a welcoming atmosphere.

    Stayed in July 2023

  • Reviewed: 31 July 2023

    9.0
    Nice rooms and large showers plus friendly staff and good location
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    One of our rooms hadn’t been cleaned properly. Bin full and carpet needed hoovering. All taken care of once we flagged it up.

    Convenient location with good parking. Spacious rooms with large walk in shower. Nice restaurant on site for breakfast and outdoor enclosed seating area/garden.

    Stayed in July 2023

  • Reviewed: 30 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Sofa - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I think the breakfast hot items should be covered. Also cereals not left just in bowls uncovered.

    Good size room with all facilities including really great bathroom and shower. The buffet was extensive with lots of choice for breakfast. We had an evening meal and the quality was excellent. Staff were very friendly and helpful.

    Stayed in July 2023

  • Reviewed: 29 July 2023

    9.0
    Very comfortable, very relaxed & a pleasant stay.
    • Leisure trip
    • Family with young children
    • Double Room with Sofa - Non-Smoking
    • Stayed 1 night

    Hotel has ground floor and first floor levels. There is no lift to go up the first floor. You may need to walk a little longer if your room is located far away from the hotel entrance. So, put in a request if you are booking for the elderly or family with a baby.

    Standard Double room was spacious with a double bed and a comfortable two seater sofa (can be converted to single bed). Room had air-conditioning. It had all the facilities including a safe, iron machine, iron table, bath robes, proper wardrobe. There is no fridge in the room, but if you request reception to keep any refrigerated medicine in their fridge, they will do it. Breakfast was very good and well balanced. Kitchen staff can make some customised breakfast upon request. Hotel has a bar and a very comfortable Lounge seating area. There is also a Gym. All the staff were very kind and very helpful. Outdoor area was very nice. Very good space for car parking. There is a fuel station very nearby to the hotel.

    Stayed in July 2023

  • Reviewed: 26 July 2023

    8.0
    Excellent reception on booking into hotel
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    Air conditioning was a bit too cold

    Excellent reception on booking into hotel Room spacious and well laid out Overlooked courtyard

    Stayed in July 2023

  • Reviewed: 26 July 2023

    9.0
    Friendly and welcoming stay
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff that were there were amazing but they seemed short staffed and one member of staff was often split between the food, bar and covering reception. They did this very well but you did feel sorry for the staff having to rush around and try to please everyone.

    The accommodation seemed newly renovated. It was modern and comfortable. The staff were very friendly and welcoming. They were clear on what we needed to do and we’re available if we had any questions or requests. Staff went above and beyond to meet guests needs such as getting the alcohol one guest requested or providing snacks for when people arrived late at night and the kitchen was closed.

    Stayed in July 2023

Showing 76 – 100

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