There was a bad smell in the room. When I was back I found a men lying on the bed and watching TV. I don't know why he was there. Rediculous!

It was close to my friend's home so I chose it for convenience

Stayed in September 2023

On the minus side, two things spoiled my experience, though neither was the proprietors' fault. One was the very unpleasant heatwave continuing throughout my stay: my room caught the full afternoon sun, and didn't cool down adequately until well into the night. The other was the disturbance caused when two teenage guests invited company, attempted to pass their time with drink and cannabis and bolted the proprietors out of the building. However, such risks always exist when neither the proprietors nor any other staff live or work fulltime on the premises. Also on the minus side: the area where the accommodation stands appears extremely run-down; there is no signage enabling it to be identified as guest accommodation; and on nights when (as during my stay) windows have to be left open because of the heat, the noise from traffic is appalling. My room overlooked the street and it sounded as though articulated lorries were running up and down it all night. Lastly, the appearance of the kitchen is slightly misleading, since it contains a cooker, buit neither the hob nor the oven work and there are no pots or pans.

On the plus side, this was the best value stay offered for my dates on booking.com. The accommodation was just round the corner from the venue of the conference I was attending. Everything was spotlessly clean, and the bed very comfortable. The bathroom was amazing. The proprietors - whom I met during the stay - were really charming people. The provision of fruit, yogurt, cereal, bread and crisps was lavish.

Stayed in September 2023

Perfect little stay! Staff are so friendly and it's super clean! Great location and perfect breakfast we had everything we need and all the facilities were perfect! We will use again for our next stay!

Stayed in September 2023

We didn't like how awfully quiet and uncomfortable the stay was, the doors don't close the whole way and if you don't bring your key everywhere you will be locked out of your room. The WORST thing was that in the morning someone was obnoxiously knocking on the door and screaming for us to open the door of the whole house (which was very frightening because of the state of the whole neighborhood) and we answered that we can't open because we don't live there. In the end the person managed to come in and started screaming and throwing things around and attacking us for not opening the door because it was the home owner (she didn't present herself as such at the door). She was very moody and not friendly at all. That encounter made us pack our bags immediately and leaving, we didn't want to stay a minute longer with such a person in the house. There was another man who picked up the phone for the check in the first day and he sounded really friendly and nice.

It was easy to get in and the toilets and kitchen were really clean with enough snacks and things we didn't expect. There were 2 bathrooms so it was a little congested in the morning because the place was probably full, but thats ok, just wake up a few minutes earlier (both bathrooms were very clean). The room was small and enough for our stay, the only problem was we couldn't charge our electronics because there were only 2 working outlets.

Stayed in August 2023

I recently booked a two-night stay at COZY PLACE LIVERPOOL, but unfortunately, the experience was far from cozy. Upon arrival, there were no clear signs indicating the entrance to the BnB. The door was closed, and our attempts to reach someone through the doorbell were unsuccessful. After two phone calls, the owner, who was out shopping, finally provided us with the key box code. The location itself was disappointing. It's positioned on the very edge of what Booking.com considers "city center," making it quite a stretch from the historical city center. The issues didn't end there. We were directed to find the WiFi password in the kitchen, but it was scribbled illegibly, rendering us unable to access the promised free WiFi. The room, "Budget Double Room," was located on the top floor and had a slanted roof which reduced the room's height significantly on one side. A low-hanging bar in the room was a safety hazard, especially for taller individuals like myself. I injured my head multiple times due to this. Additionally, a small roof window that didn't shut properly exacerbated our discomfort by letting in all the street noise. The promised "wonderful breakfast" was a mere basket of fruits with no staff present to assist. When I reached out to the owner about the room's issues, hoping for a solution, I was met with hostility. Instead of addressing our concerns, he angrily insisted we leave if we weren't satisfied. His aggressive demeanor escalated to the point where he demanded we leave immediately. Despite booking for two nights, we were forced out after just one night without any refund. Even after reaching out to customer support, our concerns were not adequately addressed. I genuinely hoped for a peaceful stay, but this experience was distressing and far from what one would expect from a reputed booking platform. I advise potential guests to reconsider before booking here.

Stayed in August 2023

There were no directions given how to get into the building. At the beginning property didn’t even answer our messages or phone calls, which is quite unpleasant if you have to pay for them. Next, the wifi password written in the kitchen was unreadable so we had to call the property to send us that in our messages. That took time. Moreover, I found a cockroach and a moth in my bed…. And last but not least, the TV that was promised to us didn’t work.

The breakfast system - u could take anything from the fridge, such as yogurt, jam, butter, bottled water, orange juice, milk. Also, (white) bread, different fruits, chips, cereal from the counter. In addition, the bed and pillows were comfortable, bathroom was big and with a great lighting. Cleaning lady was super nice!

Stayed in August 2023

Nothing

It was located in a perfect location and we were able to visit everywhere we wished to go

Stayed in August 2023

View of hospital not ideal but didn’t take anything away from stay so no real complaint

All round fantastic quality and comfort, fab staff, great value

Stayed in August 2023

The staffs in the property were absolutely friendly and helpful. We had late check in and staff at the hotel had took all the measures to make sure that we were comfortable and got into the room safely. The place was well cleaned and bathroom were tidy. Absolutely loved it and surely suggest to others

Stayed in August 2023

Absolutly nothing it was great

Clean rooms and bathrooms, central enough but not too busy, lovely staff, comfy beds and stylish rooms, close enough for great takeaways or dine in spots all in all was perfect for a break.

Stayed in August 2023

Excellent Hosts Very clean Facilities great

Stayed in July 2023

The shared bathroom was a worry for me, and actually, unfortunately there were a couple of guests who were quite selfish and didn’t leave it particularly clean. However, a quick message to Dave and within two minutes, Paul and Julie had turned up to thoroughly clean the bathroom again and to make sure we were okay. Sometimes things have to go wrong to see how well a business deal with it and these guys were just amazing. 

The location was amazing. The accommodation was immaculate and really beautifully done- the bed was huge and I had a brilliant nights sleep .. everything was new and stylish - I was initially anxious about sharing a bathroom, but everything was spacious and beautifully cleaned.. We also loved the team who run the place and we will definitely be back.

Stayed in July 2023

Not relevant

We loved everything about Cozy Place, from the warm welcome at the door to the super clean rooms and generous hospitality. It’s in a good location, easy to find, supermarkets close by and about 15 minute walk to the centre of town. Breakfast was delicious too. Thanks to Paul who made our stay wonderful. We will be back!!

Stayed in July 2023

Nothing

Beautiful room with a really nice shared bathroom and kitchen with food and plenty to use! Big TV and a huge bed!! Polite staff too.

Stayed in July 2023

There was a shared bathroom ,door wouldn’t close.

Very clean

Stayed in July 2023

Nothing - this place is perfect!

The beds were super-comfy; the bedroom and bathrooms/kitchen were spotlessly clean. The staff were friendly, polite, and attentive.

Stayed in July 2023

My experience at cozy place Liverpool was outstanding. We had some issues on the way there and the owner Paul assisted us at as much at possible. Tghe facilities were clean and comfortoble, the breakfast exceeded our expectations and the staff was very approachable, friendly and very keen to make our stay as pleased as possible. We are very grateful with Paul and Dave for their help during our stay and if I ever have to come back to Livepool again, I wouldn't need to look for an accommodation to stay because COZY place is definitely the place to stay :)

Stayed in July 2023

There is nothing to not like as B&Bs go, this is a lovely experience.

Wonderful and kind hosts turned this last-minute booking and multi-city twork trip into a rather relaxing experience. Adaptors were found and even a quick lift to the nearby uni was offered when I was leaving in a hurry with a lot of suitcases.

Stayed in June 2023

Location excellent, short walk from city centre. Fabulous selection of food and drinks for breakfast. Amazing facilities.

Stayed in July 2023

Absolutely nothing. This property is as good as a hotel/residence can get.

Everything about this place was superlative. The room very spacious, flooded with natural light, tastefully decorated and sufficiently furnished. The place was immaculately clean, and well maintained. The kitchen well stocked, breakfast generous and location perfect. The bathroom was almost as big as my room - very clean, well aerated and lots of natural light. I couldnt have asked for a better combination in Liverpool or elsewhere. A definite address I will stay at everytime in Liverpool. P.S.: The best part of the stay was my interaction with the owner/property manager - David. Very courteous, accommodating and an absolute pleasure to have as a host. Thank you David - Look forward to see you again

Stayed in June 2023

Since we arrived our welcome was wonderful, friendly and polite people. A super clean and comfortable place. A very good breakfast. We will be back!

Stayed in June 2023

Always had munchies available

Stayed in June 2023

Clean, great location and friendly staff.

Stayed in June 2023

So clean and tidy! Great breakfast options and snacks! Hosts where fantastic so helpful

Easy to find easy access so easy to get to all the main parts of Liverpool!

Stayed in June 2023

There was nothing my friend and I disliked, however perhaps adding a name sign to the outside of the property for customers ease of finding it and also to highlight how fabulous this place is ✨

Where do I start? This place was AMAZING! My friend and I stayed in room 5 which was super modern, clean and cosy in a superb location just walking distance from the city centre and 10/15 minutes walk from Liverpool Central / Lime Street station. Both bathrooms were fab & towels & breakfast were well provided. The best part of our stay was our friendly welcome from Paul who went above and beyond to have us enjoy our stay, he also dealt so professional and efficiently when I forgotten something on my departure and make contact with another friend to ensure I retrieved them. My friend and I can’t rate this place enough, an absolute hidden gem to which we will defiantly return to! Thanks a million ☺️🙌

Stayed in June 2023