The spa closed at 6pm not 8pm this time so we missed it. The room was freezing and the bar food was overpriced and not wonderful. Breakfast was disappointing compared to last time… no eggs Benedict because the chef couldn’t make hollandaise sauce due to no eggs… I could however have fried eggs!

It’s a lovely place and I’d booked it for a second visit to enjoy the lovely spa

Stayed in January 2024

Slow service

The food was tasty

Stayed in January 2024

I can't think of much.

Very nice hotel, clean, breakfast good and comfortable.

Stayed in January 2024

Good location

Stayed in January 2024

Attitude of a member of the bar staff, cleanliness of room. Signage to hotel

Location, room size and facilities

Stayed in January 2024

Holes in the carpet plug hole on the bath blocked with hair and the sofa bed got our child not made up nor the the bedding do us to set it up has to request the bedding

The size of the rooms very good

Stayed in January 2024

Was disappointed as main attraction for us was the spa. But there was no jacuzzi so did not use the pool

Room was clean and comfortable. Staff nice and polite

Stayed in January 2024

The ginger hair guy behind the bar - very disappointing & disrespectful attitude. No Customer service manners. Lacked personality. There more personality in my hotel room iron board than him. Also the bar it’s self was boring . No tv / no music / very basic looks more like an storage cupboard rather than a bar !!!

Likes the gym / spa / pool / comfy beds / cosy hotel

Stayed in January 2024

Tired looking, in need of a make over, bathroom tap not working, shower seal leaking, stains on carpets in room. Felt dogs tolerated rather than pet friendly, would be better to have signs up saying if they are not allowed in a certain area rather than being told loudly in front of other guests. Also limited times for children in swimming pool it would have been good to have been notified of this at time of booking or at least have details of restrictions on hotel description when booking.

Leisure facilities Lady on reception very friendly and helpful.

Stayed in January 2024

Food and beverage prices very expensive. £18 pp for continental breakfast which wasn’t a big selection. Bar snacks very pricey eg slice of cake £8:50 and £4:50 for cup of tea. I expect to pay these prices in London but not in north of England.

Spa facilities and treatment that we had booked was very good. Staff were all very friendly.

Stayed in January 2024

It’s a bit tied and dated

Well situated for travel , relaxing and peaceful

Stayed in January 2024

Rooms are old fashioned, delay in our breakfast the second morning.

Efficient service of reception staff, good size rooms and comfortable bed.

Stayed in January 2024

very outdated

location

Stayed in December 2023

The hotel is rated as a 4 stars. We booked a deluxe King appointment, were very disappointed the quality of the room. The further the bathroom definitely need to be updated. The walls need to be repaint, and the rest...radiator, lights and etc

The best part of the staff is really lovely staff,made us feel welcome

Stayed in January 2024

Unfortunately some of the staff did not acknowledge us, in the spa and also in the bar in the evening. Reception was good however and the dining room staff.

Stayed in January 2024

The restaurant is over priced .. chicken and leek pie with a few vegetables. The dish was no bigger than a cat feeding dish and the lack of vegetables was disappointing the fact that £20 can be charged for something I would class as a children’s meal is outrageous ! The prices in the restaurant need a review ! To be honest the only reason I did not complain was because it was busy and I was so taken aback by the meal itself,

It was lovely our room was spacious and well decorated. It was clean and in a nice location in the hotel

Stayed in January 2024

Hot breakfast was overcooked both days we were there

Good continental choice

Stayed in January 2024

Kitchen staff smoking outside of reception to the left and at the front of the hotel - it is not pleasant to have to walk through cigarette smoke to get to the hotel front desk and there was no other way of getting to the reception desk.

Staff were lovely, everyone was super professional and helpful. Room was spacious and pet-friendly. We found the food very good and overall enjoyed our visit. Thanks.

Stayed in December 2023

Nice location.

Stayed in January 2024

Breakfast was ridiculously priced £24 per person - so we didn’t bother.

Nice toiletries.

Stayed in January 2024

The room needed a bit of tlc. The hotel was very quiet so I think they could have put me in a room which wasn’t in need of so much tlc. When I’ve stayed before the bedrooms have been fine and overlooked the front. The room I had this time was at the back.

Clean. Convenient location for where I wanted to visit. Able to have my dog in the room.

Stayed in December 2023

Bathroom needed attention - rotten wooden bath board. Extremely hot electric heater on the wall and a second plug-in electric heater added to extension leads was a safety hazard in a family room.

Nice to have the pool on site.

Stayed in January 2024

Breakfast- unfortunately one of the worst I’ve had. Majority inedible (snotty eggs, bacon was rock solid, weird pancake thing that was pure grease, sausage over cooked) I didn’t complain because I had the toast and the sausage and beans so it was enough. But not a place for a decent full English. Carpet a bit sticky in places and rooms dated decor wise. Bring own hairdryer :)

Staff very friendly. Sheets /bedding and towels fresh and clean. Nice location, plenty of parking. Gorgeous area to eat breakfast. Swimming pool hours were great. Elemis products smelt amazing. Pillows were lovely and comfy. Nice and quiet didn’t have any noise from other guests. Water pumps in hall way a nice touch serving still or sparking water (jug and glasses in room to use)

Stayed in January 2024

The breakfast was not as good as on previous stays. The vegan breakfast was too carb heavy and the porridge was inedible.

The pool and spa facilities were good. The location was ideal for our needs and there was plenty of parking.

Stayed in December 2023

Bit outdated

Food was beautiful

Stayed in December 2023