Smell at reception

Beautiful surroundings and the staff in the restaurant are brilliant

Stayed in May 2024

No Jacuzzi. Price for Breakfast

Stayed in May 2024

Rooms very tired and can hear everyone from their rooms whilst walking along the corridor

Staff absolutely lovely.

Stayed in May 2024

Internet wasn't great. Limited food choices in the restaurant

I got an upgrade which was very nice! The room had a desk so I could work there although the internet wasn't great - I tethered off of my 5G most of the time. Having acess to the swimming pool and sauna was really nice!

Stayed in March 2024

Not sure if it's the style but seems incrediablly outdated.

Nice area and great having the option. To use the spa

Stayed in May 2024

The floor was dirty, the room and corridor looks in need of some TLC

I liked the children had a bed each

Stayed in May 2024

As usual in hotels, the room wasn't very soundproof. We could clearly hear people in the neighbouring rooms and in the corridor. If, like me, you're a light sleeper, pack some ear plugs.

Room was clean, spacious, comfortable and in good condition. Like some of the other reviews said, yes, the decor is a bit dated however I disagree that the place was run down. We found it old fashioned but well maintained. Staff were friendly. Really a fantastic deal for the price we paid. Just 10 mins drive away from Hooton station with direct and frequent trains to Liverpool, but in a quiet and peaceful location.

Stayed in May 2024

Too hard to get tea and milk for the room - meagre portions people so drink more than two cups of tea .. and milk portions ridiculous .. premier inns offer free help yourself replacements without any quibble .. should be a given for the price to stay.. Breakfast today was awful .. one not really functioning toaster .. I had a sausage breakfast roll .. left under the heat lamp for so long .. sausage Nd the bread roll rock hard

It was as lovely as it was in January when we stayed .. clean and accessible .. however, getting more teas and milk an absolute challenge considering the price spent

Stayed in May 2024

A little bit worn around the edges - room was t double glazed

Nice and comfortable

Stayed in April 2024

Been here a few times & just seems to be on a downward turn & will be having a number of family staying as supposed to be getting married here, so having second thoughts

Stayed in May 2024

Parts of hotel look shabby. Needs an upgrade. No buses into Chester on a Sunday and buses stop at 6.30pm on other days.

Loved the spa. Breakfast was good. Excellent member of staff at breakfast who has worked there for 15 years. Huge room and handy water machine in hallway. Very quiet room. Nice bar with friendly barman :)

Stayed in April 2024

Getting into breakfast, not enough staff, ignored!

Good facilities,warm room

Stayed in April 2024

Bit dated

Brill location

Stayed in April 2024

A fairly brisk late night welcome could have been a bit better.

The room was very spacious and had a view of grass rather than road.

Stayed in April 2024

Rooms need updating

Fantastic leisure center

Stayed in March 2024

Our room was a little tired but clean.

Nice vegetarian breakfast and lovely surroundings. All of the staff we met provided a great service. Bed was comfortable and I found the hotel to be quiet.

Stayed in March 2024

Rooms very out dated, scratches all over the walls, paint missing, cables left on the floor not connected to anything. TV had a mind of it's own coming on and off. Really needs redecorating.

Team were very helpful and welcoming, swimming pool was nice.

Stayed in April 2024

The only thing I didn’t like was I could hear ? Squirrels on or in the roof space early in the morning.

Check in was quick and easy. Room was warm. Clean. Lovely en suite and Elemis toiletries Tea coffee and a kettle in the room along with a water jug and glasses (filtered water tap outside the room nearby) Lovely view of the lawns and garden at the rear of the property A nice touch was robes and slippers were provided along with the fluffy white towels! Breakfast was superb! There was plenty of choice of cereals jams toast cheese ham fruit and pastry’s to help yourself to whilst the full English options (bacon,sausage rolls and all hot items) were taken at your table (along with tea/coffee orders )and cooked freshly. Dinner was available in the evenings. We had rack of lamb (£34) and catch of the day which was trout (£18) and a bottle of wine (£27) it was all very nicely cooked. There were other options like fish and chips (20) and a curry I think. There was a nice bar/bar area and access to outside for smokers The hotel is a spa hotel and guests are allowed to use the lovely pool sauna and steam room for free with options to book a treatment or upgrade to use the thermal suite for £20 I think. We just used the pool and sauna. I’d seen several spa hotel when I was booking and you had one hour per day you were staying or you had to pay £20 each upwards for using the spa so this was lovely it was included. Lovely staff The hotel states it has a gym but we dis not use this. A lovely stay and would go back.

Stayed in April 2024

Hotel & rooms felt dated in need of refurbishment. Although as before clean and happy with amount we paid. Leisure club changing rooms needed cleaning.

Very clean hotel & rooms, excellent breakfast, staff very helpful. For what we paid good value.

Stayed in April 2024

Lovely hotel but not as nice as pictures portray. Upgraded my room to superior double but underwhelmed by the room. Also had to pay an additional (fairly pointless) £3 additional charge at breakfast for eggs benedict. Seems unnecessary when we paid for breakfast included in our room already.

Staff were lovely and very helpful.

Stayed in April 2024

That it was away from the hustle of city noise

The property was located in a quiet place just as I imagined it to be

Stayed in April 2024

£50 pp for dinner and £24pp for breakfast excessive, so didn't use

Room was very good, bed extremely comfortable, staff brilliant

Stayed in April 2024

Restaurant

Location and spa facilities

Stayed in April 2024

The location & room and facilities. Like the size of room

Stayed in April 2024