Parkgate Rd, Chester, Ledsham, CH66 9PB, United Kingdom
#2 of 2 hotels in Ledsham
Guests' ChoiceBased on 2116 hotel reviews
7.4Cleanliness
8.1
Comfort
8.2
Location
8.5
Facilities
7.8
Staff
8.5
Value for money
7.5
Free WiFi
7.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 15 May 2024
Jean
United KingdomSmell at reception
Beautiful surroundings and the staff in the restaurant are brilliant
Stayed in May 2024
Reviewed: 13 May 2024
Dave
United KingdomNo Jacuzzi. Price for Breakfast
Stayed in May 2024
Reviewed: 11 May 2024
Yvonne
United KingdomRooms very tired and can hear everyone from their rooms whilst walking along the corridor
Staff absolutely lovely.
Stayed in May 2024
Reviewed: 9 May 2024
Claudia
United KingdomInternet wasn't great. Limited food choices in the restaurant
I got an upgrade which was very nice! The room had a desk so I could work there although the internet wasn't great - I tethered off of my 5G most of the time. Having acess to the swimming pool and sauna was really nice!
Stayed in March 2024
Reviewed: 9 May 2024
Reni
United KingdomNot sure if it's the style but seems incrediablly outdated.
Nice area and great having the option. To use the spa
Stayed in May 2024
Reviewed: 7 May 2024
Dawn
United KingdomThe floor was dirty, the room and corridor looks in need of some TLC
I liked the children had a bed each
Stayed in May 2024
Reviewed: 6 May 2024
Sara
United KingdomAs usual in hotels, the room wasn't very soundproof. We could clearly hear people in the neighbouring rooms and in the corridor. If, like me, you're a light sleeper, pack some ear plugs.
Room was clean, spacious, comfortable and in good condition. Like some of the other reviews said, yes, the decor is a bit dated however I disagree that the place was run down. We found it old fashioned but well maintained. Staff were friendly. Really a fantastic deal for the price we paid. Just 10 mins drive away from Hooton station with direct and frequent trains to Liverpool, but in a quiet and peaceful location.
Stayed in May 2024
Reviewed: 5 May 2024
Tina
United KingdomToo hard to get tea and milk for the room - meagre portions people so drink more than two cups of tea .. and milk portions ridiculous .. premier inns offer free help yourself replacements without any quibble .. should be a given for the price to stay.. Breakfast today was awful .. one not really functioning toaster .. I had a sausage breakfast roll .. left under the heat lamp for so long .. sausage Nd the bread roll rock hard
It was as lovely as it was in January when we stayed .. clean and accessible .. however, getting more teas and milk an absolute challenge considering the price spent
Stayed in May 2024
Reviewed: 5 May 2024
Richard
United KingdomA little bit worn around the edges - room was t double glazed
Nice and comfortable
Stayed in April 2024
Reviewed: 4 May 2024
Kerri
United KingdomBeen here a few times & just seems to be on a downward turn & will be having a number of family staying as supposed to be getting married here, so having second thoughts
Stayed in May 2024
Reviewed: 30 April 2024
Deborah
United KingdomParts of hotel look shabby. Needs an upgrade. No buses into Chester on a Sunday and buses stop at 6.30pm on other days.
Loved the spa. Breakfast was good. Excellent member of staff at breakfast who has worked there for 15 years. Huge room and handy water machine in hallway. Very quiet room. Nice bar with friendly barman :)
Stayed in April 2024
Reviewed: 30 April 2024
Janice
United KingdomGetting into breakfast, not enough staff, ignored!
Good facilities,warm room
Stayed in April 2024
Reviewed: 27 April 2024
Christine
United KingdomBit dated
Brill location
Stayed in April 2024
Reviewed: 27 April 2024
William
United KingdomA fairly brisk late night welcome could have been a bit better.
The room was very spacious and had a view of grass rather than road.
Stayed in April 2024
Reviewed: 26 April 2024
Mark
United KingdomRooms need updating
Fantastic leisure center
Stayed in March 2024
Reviewed: 25 April 2024
Victoria
United KingdomOur room was a little tired but clean.
Nice vegetarian breakfast and lovely surroundings. All of the staff we met provided a great service. Bed was comfortable and I found the hotel to be quiet.
Stayed in March 2024
Reviewed: 23 April 2024
Rowlands
United KingdomRooms very out dated, scratches all over the walls, paint missing, cables left on the floor not connected to anything. TV had a mind of it's own coming on and off. Really needs redecorating.
Team were very helpful and welcoming, swimming pool was nice.
Stayed in April 2024
Reviewed: 21 April 2024
Donna
United KingdomThe only thing I didn’t like was I could hear ? Squirrels on or in the roof space early in the morning.
Check in was quick and easy. Room was warm. Clean. Lovely en suite and Elemis toiletries Tea coffee and a kettle in the room along with a water jug and glasses (filtered water tap outside the room nearby) Lovely view of the lawns and garden at the rear of the property A nice touch was robes and slippers were provided along with the fluffy white towels! Breakfast was superb! There was plenty of choice of cereals jams toast cheese ham fruit and pastry’s to help yourself to whilst the full English options (bacon,sausage rolls and all hot items) were taken at your table (along with tea/coffee orders )and cooked freshly. Dinner was available in the evenings. We had rack of lamb (£34) and catch of the day which was trout (£18) and a bottle of wine (£27) it was all very nicely cooked. There were other options like fish and chips (20) and a curry I think. There was a nice bar/bar area and access to outside for smokers The hotel is a spa hotel and guests are allowed to use the lovely pool sauna and steam room for free with options to book a treatment or upgrade to use the thermal suite for £20 I think. We just used the pool and sauna. I’d seen several spa hotel when I was booking and you had one hour per day you were staying or you had to pay £20 each upwards for using the spa so this was lovely it was included. Lovely staff The hotel states it has a gym but we dis not use this. A lovely stay and would go back.
Stayed in April 2024
Reviewed: 21 April 2024
Jane
United KingdomHotel & rooms felt dated in need of refurbishment. Although as before clean and happy with amount we paid. Leisure club changing rooms needed cleaning.
Very clean hotel & rooms, excellent breakfast, staff very helpful. For what we paid good value.
Stayed in April 2024
Reviewed: 21 April 2024
Hannah
United KingdomLovely hotel but not as nice as pictures portray. Upgraded my room to superior double but underwhelmed by the room. Also had to pay an additional (fairly pointless) £3 additional charge at breakfast for eggs benedict. Seems unnecessary when we paid for breakfast included in our room already.
Staff were lovely and very helpful.
Stayed in April 2024
Reviewed: 21 April 2024
Samera
United KingdomThat it was away from the hustle of city noise
The property was located in a quiet place just as I imagined it to be
Stayed in April 2024
Reviewed: 20 April 2024
Ron
United Kingdom£50 pp for dinner and £24pp for breakfast excessive, so didn't use
Room was very good, bed extremely comfortable, staff brilliant
Stayed in April 2024
Reviewed: 20 April 2024
Claudiu
United KingdomRestaurant
Location and spa facilities
Stayed in April 2024
Reviewed: 19 April 2024
Tajinder
United KingdomThe location & room and facilities. Like the size of room
Stayed in April 2024
Luzern, Switzerland
Nydri, Greece
Ballina, Australia
Niort, France
Monopoli, Italy
St. Moritz, Switzerland
Pouládes, Greece
Kanyakumari, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content