The grounds and the premises

Stayed in May 2024

Was a little pricey however worth the money.

Loved the size of the room! The bed was super comfy and the grounds were lovely. Would definitely stay here again!!!

Stayed in May 2024

Additional toiletries would’ve been helpful and robes but great for the price.

Mix of historic and modern facilities.

Stayed in May 2024

I stayed in modern wing of hotel. Large room, comfortable bed, decent sofa, good dressing table/work area, large windows, nice clean bathroom, good shower.

Stayed in May 2024

Level of preservation was very good. The decor is incredibly imposing. Really unusual building.

Stayed in April 2024

Long corridors lol

Stunning property

Stayed in April 2024

My room was far too hot on arrival, but a fan was brought up straight away. Portable heater had been put on high and I think had been on far too long, but opened the window and the room cooled quickly. No fridge in the room, when others on the floor had one

Hosted a 40th masquerade ball here, party was outstanding from start to finish Special mention to Georgia, Jamal and Lorna for this and to Peter for making out champagne afternoon tea so entertaining.

Stayed in April 2024

Took a while to get hold of someone at reception had to ring three times

Modern room comfy

Stayed in April 2024

Had to go to far for breakfast and dinner should have a breakfast and dinner room in the old part of the house to had to wait over an hour for our food in the restaurant staff was apologizing service was not good for the cost of how much we payed other wise great

Lovely place staff where friendly and helpful stunning place our room was gorgeous no problems we loved it

Stayed in April 2024

rooms needed a bit more dusting booked double room with futon but didnt get the futon (possibly confusion as i changed dates) but nevertheless didn’t get what i paid for

comfortable bed beautiful hotel nice breakfast parking

Stayed in April 2024

The price of lunch in Brasserie, and quality was not so good. Not value for money

Bed was so comfortable and very spacious room.

Stayed in April 2024

Drink prices are a bit ott. Bed wasn't comfortable at all. Leisure facilities are vague, very small jacuzzi, struggle to get loungers. Couple next to me waited over an hour for their food, I ordered after them and finished just as theirs arrived, didn't affect me but it was uncomfortable...I felt sorry for them!! Sadly not sure I would rush back, it's local to me and there are cheaper, better equipped spas within equal distance!!!

Food was good, beautiful place, room was nice but dated, extremely clean though

Stayed in April 2024

Nothing

Everything..could not fault it!

Stayed in March 2024

All good

Good parking and WiFi. Nice gym and pool, bar and food good as well

Stayed in April 2024

Thanks to the modern wing, it’s a sprawling establishment so not ideal if mobility is an issue – but if you have a scooter, it’s fine thanks to multiple lifts throughout. The restaurant/brasserie are together at the far end of the modern wing. They lack the character and charm of the old part so I was surprised to pay such high prices for the food. Parking as you come up the drive is limited. There is generous parking through the arch on the left but it’s poorly signposted. Bedroom - tired looking. The mattress felt well used and no plugs beside the bed for medical devices, phone chargers etc. Three pin round plugs in the corners were unusable but they provided a very long extension cable from the normal sockets on the desk. Whilst the air con worked it was so squeaky we had to turn it off. Bathroom – despite the positives above there were a lot of issues. The shower in the cubicle just dribbled out. Not a normal shower let alone a power shower experience! So then you start looking for other issues. There was mold on the grout and the shower ring. The door seal did not work and despite the dribble of water, it still managed to soak the floor. The extractor fan worked well but was full of lint and hair and there were quite long whiskers sticking to the wall. The bath tap had bits missing but it worked. The face of the hand shower had fallen off so that could not be used and the brown stains to the bath looked, uninviting. The towel rail was broken so wet towels were the order of the day. These matters were all reported but no discount, refund or other compensation was offered! The swimming pool was nice but when some children arrived their parents allowed them to ignore all the signs and were jumping in all over the place. No attendants anywhere and they were just allowed to run riot. So an unpleasant spa experience. Would we go again? Oddly yes, so long as it was a different room. Next time I will check before unpacking...

The old part is stunning with beautiful grounds. Reception offers a real wow factor when you walk in. Good parking and a long way from the town centre so was quiet and felt safe. The swimming pool and related facilities were nice and of a high standard. Staff throughout were of a high calibre, pleasant and helpful. The Standard Room in the Modern Wing was a good size, clean, well appointed and with a bathroom that had a separate shower cubicle from the bath. Large bed, good TV, desk and chairs. Proper wardrobe with hangers, safe, iron, fridge, tea making facilities, iron and ironing board plus a trouser press. Spare towels and pillows also included.

Stayed in April 2024

N/a

Great building

Stayed in April 2024

Inappropriate and irritating background music in the brasserie restaurant

Friendly obliging staff . I nteresting historic buildings and grounds

Stayed in April 2024

They could do with dusting a little better!

Beautiful place, lovely feature room

Stayed in April 2024

Some of the staff in the brasserie were quite rude.

The hotel itself is lovely, some areas need a bit of TLC but its is obviously undergoing renovation. We were travelling as a group for our Mum’s 70th Birthday. The corridor our room was located on was being re carpeted and decorated which meant we had to go upstairs and along the corridor and then come back down at the opposite side to access our rooms, which isn’t ideal with a 70 year old and someone who’s nearly 80. The brasserie is lovely and the spa delivered everything it promised.

Stayed in April 2024

Breakfast can be a bit disorganised and food/crockery was not always promptly replaced.

The accommodation is very comfortable and dog friendly.

Stayed in March 2024

I have stayed in lots of hotels so couldn't remember what was included within your room precisely at Crewe but I did expect l, because of its luxury spa status, for it to include a separate shampoo and conditioner in the shower rather than a generic conditioning shampoo and shower gel. I have stayed in places far less luxurious who have this as a standard so didnt bring my own, my bad but I am glad I didn't have time to use the spa facilities as this would have been a real issue without conditioner. Irritating thing is, I will probably forget by the time I go again and make the same mistake. Come on Crewe Hall, you have a beautiful place with great staff...these small things make a big difference

Staff were friendly and professional, I liked the addition of the card that told you who had cleaned your room

Stayed in April 2024

The staff were so polite and friendly. The room service was so good. ‏ The only problem we had was breakfast. The breakfast was tasty, but during the three days of our stay, the breakfast buffet was often empty despite there being many guests around. At times, we even had to wait for basic items like bread and glasses. ‎‏We faced a similar issue when we ordered lunch, and it took a long time for it to arrive.

leisure facilities

Stayed in April 2024

Beautiful setting

Stayed in April 2024

Nothing

Great breakfast. Lots of options available.

Stayed in April 2024