Location and lack of privacy. Window was not lockable. Stairs to upstairs room outside window.

Very clean, everything you needed.

Stayed in June 2023

Nice and clean

Stayed in May 2023

Brilliant apart from my personal only downside is it has no terrestrial TV but TV run off netflicks or roku that find of app will take my digital aerial next time and will defo be a next time overall a great place to stay

Stayed in June 2023

The bathroom door was not frosted so no privacy

It's cosy and has all you need for one night

Stayed in June 2023

Kitchen is useless. Garden is not maintained.

Location is good and easy to find. Clise to bus station. Appart is clean and comfortable.

Stayed in June 2023

For us it served the purpose we needed, it does what it says on the tin! Its not luxury but it's above basic. If you want the finer points this is what we felt (some things in response to other reviews)... Bedding spotless and towels as fresh as you'd expect so no issues there. Overall the room was clean but felt like it was all cleaned with one cloth (so things we a bit streaky and smeared). But no sign of any dirt at all. Kitchen had the minimum, 2 plates (tea plate size), 2 pans etc. No tea towel. Bath towels are small towels. So don't expect a bath sheet. They do the job though Complaints of 'paper thin walls' and 'noise from other rooms'. We were in a ground floor room and yes we could hear the room above (footsteps) occasionally but way less noise than you get in a hotel room

Location was excellent. Just a few minutes stroll from O2 academy (our reason for booking), plus a Sainsbury's, ASDA, Costa, Greggs, a great Chinese (the Imperial). Beautiful walk along the canal too We initially booked one night just for a place to crash after a gig but added an extra for a recovery day! I hadn't read the reviews until then. When I read them I regretted the booking but all I can say is don't believe what you read....unless there is a huge variation in the standards and facilities across the rooms at Crosskeys. Tea and coffee to get you going was provided along with a welcome gift of a box of shortbread biscuits Extremely easy self 'check in' with key pad and key box. Full instructions sent by email, seamless process Street parking available just up the road Cooking facilities perfectly sufficient Good size room and double size shower Heating system effective and easy to use

Stayed in June 2023

In 'kitchen area' - microwave and kettle works and thats it, 1 fork, 2 talespoons, 2 cups and 2 plates. No cooking there. Not even towel for hands..

Simple room, bed was comfortable. Location ok- near bus stop, close to shop.

Stayed in June 2023

Despite being advertised as having a kitchenette, no cutlery or crockery except two mugs and teaspoons. A note saying "Only open for fridge, freezer and microwave. No cooking allowed" meant the hot plate was out of bounds (also no pots and pans...) Having used the microwave to heat a ready meal, I discovered there were no plates or cutlery to eat it with! TV required registration for Roku, then showed a distorted picture so not usable.

Easy self check-in/out. On several bus routes. Clean and simple. Good shower.

Stayed in May 2023

Contact details on Booking.com wrong. Misleading communication about bag drop but all ended well. Property exterior needs a little tlc

Was convenient for the O2 Academy

Stayed in June 2023

Could have been a little cleaner and extra tea bags would have been nice

Perfect location for a concert at the O2 Academy

Stayed in June 2023

was not cleaned properly - the kettle had moist growth

check in

Stayed in June 2023

Too far out of the city. Bathroom a little on small side

Accommodation clean & practical. Bed comfortable.

Stayed in May 2023

didn’t have air conditioning

comfortable and modern

Stayed in May 2023

shower hadn’t been cleaned there was conditioner on floor in shower and hairs on floor

comfortable

Stayed in May 2023

It didn’t have pots and pans for cooking

It was nice and comfortable

Stayed in May 2023

FOR YOUR OWN SANITY, CHECK YOUR EMAIL! I assisted 3 other guests who were confused on how to gain access, looking for staff. All of them had an email that they hadn't realized they needed to look at! I really don't think the Cross keys can be blamed for this!

I was notified by email before arriving of which room i would be in, how to gain entry and what the WiFi codes were. The room had great facilities, with a microwave and fridge (with freezer box) and a small shower room with self lit mirror. It also had a Roku TV with streaming apps built in.

Stayed in May 2023

Noise from upstairs even in the small hours as they opened doors or ran water. There was a hob & oven but cooking forbidden. Should have 2 dining chairs, not 1 and only 1 glass, 2 tea plates and poor selection of f cutlery.

Well laid out excellent kitchen and shower room nice bed

Stayed in May 2023

No cleaning was done during our stay and we hadn't been informed about it. You never see any staff about as it is fully automated check-in and out. The walls are quite thin, so you can hear noises from the units next door/upstairs from you. Bathroom is a bit small and the heating in there could not be turned off, turning it and the room into a furnace at times.

The room was clean and decently sized for our needs. It had some food-making/heating facilities which is what we were after. It's on a main road with decent bus routes to move around town. Price was very reasonable.

Stayed in May 2023

was really dusty couldve have done with a good clean and projector doesnt work

for only £53 was good room comfy bed

Stayed in April 2023

A few maintenance issues and a bit tired

Spacious, quiet, tea station provided.

Stayed in April 2023

I didn’t like that the light above the shower seemed to have deceased bees trapped within it. I think there’s obviously been a nest close by at some point.

cosy, bright and well maintained. the room was very modern. spacious. 15 minute bus journey to city centre. local shops in walking distance.

Stayed in March 2023

Cleanliness wasn’t great, fridge was very dirty, sink and toilet wasn’t clean.

easy to locate, good sized room, enjoyed the open window

Stayed in April 2023

The property was overpriced.

Stayed in April 2023

Location not best for that particular visit

Facilities suited our needs

Stayed in April 2023

First of all, we had no wifi for the first day. We texted the staff, first they seemed not interested because they said, it must be our fault. Then we called them and asked for someone to show up in person. They showed up at 11 pm, which was very nice but they couldn’t help us. The next day they wanted to show up at 11 am to see if the problem still existed. Nobody came so we went out but when we came back late in the evening, they installed a wifi repeater, which fixed the issue. So all in all not a bad experience, but a little annoying, because we needed the wifi for work. Additionally, we didn’t get enough towels and the floor was full of black hair. It was a bit dusty and the sink and the fridge had leftover dirt from the people before us in. In the end we had a good time in this hotel and they really tried their best.

- close to the bus station - microwave and kettle were available - staff was always available for questions

Stayed in April 2023