90 High Street, Southwold, IP18 6DP, United Kingdom
#9 of 54 hotels in Southwold
Guests' ChoiceBased on 803 hotel reviews
8.5Cleanliness
9.2
Comfort
9.1
Location
9.7
Facilities
8.7
Staff
9.3
Value for money
8.1
Free WiFi
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
Adrian
United KingdomVery small issue. We asked the waiter what "Wangford greens" were when we ordered our meal. As a result we were charged for an extra portion which we had not ordered. However we paid as meal was excellent.
First class accommodation. Excellent menu and food
Stayed in May 2024
Reviewed: 12 May 2024
Bloyce
United KingdomStaff very friendly breakfast was delicious and hot when served.
Stayed in May 2024
Reviewed: 12 May 2024
Hidesa
United KingdomThat we couldn't stay longer 😄😄
The staff were utterly amazing throughout our stay and in fact before we even arrived. They went out of there way to be helpful and accommodating throughout our stay. We were a group of 8 that requested an extra early breakfast which the team kindly prepared for us, nothing was too much trouble. Dinner on our first night was utterly delicious. Highly recommended and we will be back. The management should be very proud of there staff, shout out to Stella and the gentlemen in the beeakfast room who was one of the senior supervisor....chef was fabulous too
Stayed in May 2024
Reviewed: 12 May 2024
Tessa
United KingdomWe’ve stayed at the Crown many times, but this time we found the perfect room! Excellent dinner and a good breakfast, and Southwold was lovely as ever. Friendly staff and the Crown its usual lovely self, not spoilt by over-modernisation but pretty, comfortable and functional. And the weather was perfect too!
Stayed in May 2024
Reviewed: 9 May 2024
Dawn
United KingdomRestaurant in the evening once we had ordered our food service very slow no one checking up to see if we require more drinks had to go up to the bar.
Friendly staff, clean and great location
Stayed in May 2024
Reviewed: 7 May 2024
Kevin
United KingdomLocation was superb
Stayed in May 2024
Reviewed: 6 May 2024
Della
United KingdomThe noisy seagulls at 0500 The many stairs to our lovely room no lift in this three hundred year old building, understandable and kept us fit! One older female waitress could have been a bit more smiley and friendly, but she did her job
We had a few issues with our room window blind and the safe access and they were dealt with immediately and efficiently which was great, thank you. Breakfast was delicious, served to us no getting up to help yourselves, how it should be. Room was lovely bright and airy. All amenities on the doorstep the town was just a stap away, all so accessible for everything.
Stayed in May 2024
Reviewed: 5 May 2024
Clare
United KingdomWell placed, car parking on site and lovely room with nice touch of items in the room eg beer and great choice of hot drinks.
Stayed in May 2024
Reviewed: 4 May 2024
Malcolm
United KingdomThe stairs were challenging but we coped.
Good quality food and very friendly and helpful Staff.
Stayed in May 2024
Reviewed: 30 April 2024
Luke
United KingdomStarting to look a little tired in places.
Great location, very friendly ataff
Stayed in April 2024
Reviewed: 29 April 2024
Rebecca
United KingdomNothing
Our room was lovely. Food was exceptional and all the staff we came into contact with were all delightful. Friendly, helpful and efficient.
Stayed in April 2024
Reviewed: 29 April 2024
Emer
United KingdomNothing
Bed
Stayed in April 2024
Reviewed: 28 April 2024
Sandra
United KingdomNothing
Everything. Fantastic room and bathroom. Delicious dinner an breakfast with superb service
Stayed in April 2024
Reviewed: 27 April 2024
Michael
United KingdomCentral location, lovely hotel, comfortable, nice breakfast & parking at rear of hotel.
Stayed in April 2024
Reviewed: 27 April 2024
Pam
United KingdomThe food was good - both evening meals were satisfactory, but not 'stand-out'.
Location - excellent. Breakfast: porridge - delicious; eggs, fried & scrambled both overcooked. Tea could be stronger!
Stayed in April 2024
Reviewed: 27 April 2024
Sophie
United KingdomCentral location, friendly staff and clean, large room.
Stayed in April 2024
Reviewed: 27 April 2024
Cheryl
United KingdomThe room was very spacious and beautiful decorated.
Stayed in April 2024
Reviewed: 27 April 2024
Colin
United KingdomThe hotel was in a great location in Southwold which is a lovely, unspoilt coastal Suffolk town. The staff were really friendly, chatty and helpful. Apart from the first evening where we enjoyed a delicious Sunday roast, we ate out to enjoy other pubs and restaurants in Southwold, but the breakfasts were excellent.
Stayed in April 2024
Reviewed: 25 April 2024
Roger
United KingdomLovely breakfast great location
Stayed in April 2024
Reviewed: 23 April 2024
Patricia
United KingdomBit of a leaky shower
Good comfortable room pleasant helpful staff
Stayed in April 2024
Reviewed: 23 April 2024
Sarah
Isle of ManOur room could have done with a teeeeeny bit of TLC but in no way was this a dealbreaker. It was huge and full of character... albeit a wee bit noisy on occasions.
The staff are delightful, as always; we have been visiting for many (many!) years and I love it with all my heart - it's a very special place for me.
Stayed in April 2024
Reviewed: 21 April 2024
Sharon
United KingdomThe stairs are very steep with no offer to help with luggage. The hotel is quite tired.
Location excellent, right on the High Street. Breakfast was very good. Nice cosy bar. Clean and good sized room. Comfy bed.
Stayed in April 2024
Reviewed: 19 April 2024
Susan
United KingdomSomething beyond your control! The extremely noisy seagulls outside the window at 5.30 am.
Good but would have liked wider selection of fresh fruit.
Stayed in April 2024
Reviewed: 16 April 2024
Charlotte
United KingdomN/A
Location
Stayed in April 2024
San Miguel de Tucumán, Argentina
Solingen, Germany
Punta del Este, Uruguay
Pomorie, Bulgaria
Odesa, Ukraine
Céaux, France
Palanga, Lithuania
Aldeia do Meco, Portugal
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content