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  5. Reviews of Crowne Plaza Leeds, an IHG Hotel

Reviews of Crowne Plaza Leeds, an IHG Hotel 4 stars

Wellington Street, Leeds, LS1 4DL, United Kingdom

#24 of 44 hotels in Leeds

Guests' Choice

Review score

Based on 3548 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    8.5

  • Facilities

    8.3

  • Staff

    8.8

  • Value for money

    7.9

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 17 May 2024

    9.0
    Fabulous and relaxing
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Excellent breakfast .

    Stayed in May 2024

  • Reviewed: 16 May 2024

    8.0
    Great location and staff and facilities were very good. Would definitely stay again.
    • Leisure trip
    • Couple
    • Premium Room
    • Stayed 1 night

    The only slight issue was the shower head in the bathroom wasn't that great but otherwise all good. This comment is true of all hotels, but it would be great if they could provide alternatives to full fat/semi fat milk in the rooms ie lactose free as an example. Also same for yoghurt offerings at breakfast.

    We stayed for two nights had had access to the Club Lounge which we used on the second night. Staff friendly and efficient. Room was perfect for what we needed.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I thought the restaurant menu was poor.

    Really enjoyed our 1 nt stay. Helpful staff , nice place to be. Good value.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Only bad point was the telivison was nt working properly .

    Everything about my stay was really good the room was clean and the bed was cumfy . Good sized shower room and lots off waredrobe space . And the breckfast was very good .

    Stayed in April 2024

  • Reviewed: 13 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Sofa Bed and Lounge Access
    • Stayed 4 nights
    • Submitted via mobile

    Interconnecting rooms perfect for a family. Nice cot bed for the little one. Great staff. Very helpful.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    My only 2 small issues were that the shower in our room wasn't very powerful, however, we loved the soaps. Breakfast was great, however it would have been nice as a vegan to have had vegan sausages available on the buffet rather than having to request separately and something like a tofu scramble, these are minor things however.

    My request for early check-in was accommodated for, the room was lovely and clean and the staff were all amazing. I give that top marks.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    9.0
    We will definitely return next time we come to Leeds.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Facilities are good but the gym equipment would benefit from servicing - however a very minor grumble.

    The staff at Leeds Crowne Plaza are exceptional- warm, polite, helpful. They went out of their way to make our stay for the Leeds marathon go as seamlessly as possible.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The heating was not working and was told that I someone would look into it but no one did. House keeping supplied a heater and I was truly grateful The only other thing I wanted a hot bath but the water was not hot enough

    The receptionist was very understanding to my needs I had a stroke and at times my body shuts down so I needed extra time. Thank you

    Stayed in May 2024

  • Reviewed: 8 May 2024

    8.0
    Great
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Great selection and relaxed

    Stayed in May 2024

  • Reviewed: 8 May 2024

    8.0
    Car park was cramped but the hotel served the purpose. Directions were poor.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Shower over bath

    Breakfast was very good. Would have liked a walk in shower. Plug in sink needed attention.

    Stayed in April 2024

  • Reviewed: 6 May 2024

    9.0
    Great weekend getaway with the husband
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    The pillows were so uncomfortable- I wish I had called down to reception to see if I could change them as I just didn’t get a great sleep because of them. They were too soft. One was too little and 2 was too much

    The hotel was great, having access to the club lounge and being able to just sit and relax before heading out for dinner was great. Having the pool facilities was great too.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    9.0
    Yasser was great
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    I think they could improve by cooking e.g eggs to order. Premier inn does this and costs lots less

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Good hotel, would use again if staying in Leeds.
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    Bathroom was a little tired and old fashioned. Out of sync with the rest of the property. Pool, sauna and changing rooms whilst clean are in need of a bit of TLC- few cracked tiles, old fashioned showers, etc.

    Gym/ Pool facilities were great for such a central hotel. Room was very good; large, comfortable with everything I would expect and needed. Breakfast very pleasant with plenty of variety and very tasty.

    Stayed in May 2024

  • Reviewed: 5 May 2024

    9.0
    great
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    Lovely, friendly hotel, all aspects were good. Bonus was the car park on-site and just a short walk into the centre.

    Stayed in May 2024

  • Reviewed: 3 May 2024

    8.0
    Excellent location, friendly staff. Comfortable stay.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Too warm in restaurant at breakfast. Bathroom needs a bit of attention. Tap fitting on bath very loose, plug not working properly. Check in v slow as only one staff on desk. Having to pay extra for parking.

    Excellent quality breakfast.

    Stayed in April 2024

  • Reviewed: 3 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms were very clean but dated

    Location , friendly staff , good breakfast- very efficient dining room staff

    Stayed in April 2024

  • Reviewed: 3 May 2024

    9.0
    Excellent, will be back!
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The TV shows hello xxxxx display a different person’s name to mine and couldn’t cast my iPhone to the TV

    Staff in restaurants and spa superb!

    Stayed in April 2024

  • Reviewed: 2 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    We had an issue with TV in our room which wouldn't allow us to watch certain channels and kept crashing. Also would have preferred more pillows. Only 3 pillows per double bed and no spares. Not big issues but would have made our stay a little more pleasant.

    Lovely hotel. Spacious rooms. Bar area very relaxed atmosphere. Friendly, helpful staff. Great quiet location. Only 10min walk into city centre.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    9.0
    Good location good breakfast clean and staff very professional
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    No boiled egg option at breakfast otherwise excellent shower to slow,not much water pressure, and very small If you are a larger person it' would be a squeeze to get showered Uncomfortable bed but that may be just me not sleeping in my own bed

    Location good and breakfast excellent

    Stayed in April 2024

  • Reviewed: 29 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The room and double beds were great Enjoyed having a swim Breakfast was good Staff were pleasant and helpful

    Stayed in April 2024

  • Reviewed: 27 April 2024

    9.0
    Great hotel. Friendly, helpful staff
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The room was too hot and so was the hotel in general. We needed to open a window in the bedroom and we couldn't turn down the thermostat.

    Friendly staff, clean rooms, great breakfast

    Stayed in April 2024

  • Reviewed: 26 April 2024

    9.0
    Very nice stay
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    A more comfortable bed

    Room was very comfortable and the breakfast was good value for money

    Stayed in April 2024

  • Reviewed: 25 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    Showerhead hung down so you had to hold the handle Shaving mirror hung down facing floor Toilet brush should be in bathrooms lighting was poor

    Comfortable beds large TV Aircon mini fridge/coffees, teas, biscuits toiletries on site facilities Towels very friendly staff

    Stayed in April 2024

  • Reviewed: 25 April 2024

    8.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Location and great deco in hotel and room. Lovely staff

    Stayed in April 2024

Showing 1 – 25

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