Property is very tired. Damp leaks on ceiling, wallpaper ripped and hanging off, carpets worn thin, curtains don’t meet in the middle. Very basic property in need of a freshen up.

Location is practical for work

Stayed in May 2024

Television was faulty and remote control was missing

Not much

Stayed in May 2024

TV was faulty and no remote control

Stayed in May 2024

Half the lights and sockets didn’t work in the room, electrical safety was questionable. One day into my stay I wasn’t able to access the car park by road any longer due to road works - which I wasn’t told about. No staff were around for check out at the check out time. Struggled to sleep due to the noise of other guests, people outside and that I could feel the individual springs of the bed. Can image it used to be a very nice building, shame it’s not anymore

Had a car park, for one day.

Stayed in May 2024

Rude staff, poor room, no WiFi in room.

Very very disappointing. The staff is very rude and non cooperative.

Stayed in May 2024

The lock on the door was terrible. If you pushed it firmly, the door came open. I had to move all of my valuables into my car.

Stayed in April 2024

Everything else. The photos are clearly years old. The hotel is a half-way house as well as (historically) a hotel. It is extremely valuable that these places exist for the homeless and those who have mental health conditions. However, it should not then be advertised as a hotel. Every rooms i tried (7 in total) had severe issues; from cleanliness, cockroaches and bugs, damage to the rooms, every window was hanging by a few bokts and had slide locks you find on a shed door to keep them from falling in. Often they opened onto rubbish infested room tops! The heating was on full belt and you just felt unsafe from all the noise of roaming / random people marching up and down the hallways. Again, i stress these places must exist. I know having worked with the homeless before now. However, it should not be advertised as a hotel for travellers who are driving 10hrs and need a cheap respite for the night before driving 10 more hrs to get home!

The night porter was very cool calm and collected. He helped me find somewhere tolerable to sleep. Very kind gentleman.

Stayed in April 2024

Location by train tracks and rough surrounding area, water took ages to get hot

Cheap

Stayed in April 2024

The rooms are not upto the mark. The door lock is very loose. No hot water. Bed was not comfortable.

Nothing

Stayed in April 2024

There was no hot water in the bathroom. I couldn't get drinking water in the hotel. I had to walk to Tesco to buy water for drinking. I think having water for sale in the hotel would be better

Location is fab.

Stayed in March 2024

The room was far too hot. The mattress was so soft we could feel the bed frame through it. Window safety wire was almost off. Shower head holder was broken.

Free on site parking was available. Location in regards to where we needed to be the next day was good. Proximity of the hotel to local supermarket, eateries and pubs was very good.

Stayed in March 2024

No hot water, the bed was poor, the finish to the fixtures and fittings was poor and looked like a child had done them.

It had free parking

Stayed in March 2024

The hotel was very basic, furniture very old and tatty.curtains, which did not meet in the middle. A lot of scruffy people wandering about in the foyer. The best place was the car park. Did not stay to take photos.⁰

Not a lot

Stayed in March 2024

Nothing

Stayed in February 2024

Old beds with noticeable springs

Cheep was £38 on same day as booking. In comparison to a travellodge £100 Price at that time of booking

Stayed in March 2024

The floor board where creaky The door latch was broken, I didn’t feel safe not being able to lock it from the inside so had to put the cupboard up against the door to help me get some sleep.there was what looked like a cockroach on the radiator.

Handy car park

Stayed in March 2024

Room wasn’t the best, broke shower. But the room was clean and tidy. Few damaged items like the blinds in bathroom and Lino floor torn

Good car park

Stayed in February 2024

No hot water the entire stay- so no showers/washing for 3 days! Boiler was fixed first evening there, however only top floor got hot water. Whole system needs flushing/bleeding out! No television usage as all Ariel leads removed Rooms had grubby walls and broken windows Although door locks worked, a very small push on the door would open hem even when locked. Looks like all doors had been kicked in at some point and just patched up poorly, hence locks not working securely Slept with items propped against the door, so would wake up if it was pushed open Lack of and poor facilities. Mattresses very thin and old. Communal areas very grubby, run down and broken windows Building looks uninviting. Whole district around it very uninviting and full of drug and drink addicts Was not informed that majority of the hotel was being used by the local council for temporary shelter for the homeless etc Would have been nice to know this and make an informed decision

Proximity to pool Hall venue playing at for the weekend Hotel staff all very polite and helpful as far as they could be

Stayed in January 2024

There was no hot water and was told by night staff that there had not been for some days apparently. Was not told when I rang that morning. There was no TV signal. People drifting about making a lot of noise through the night. The place felt more like a hostal than a hotel.

Room size large, beds comfy

Stayed in January 2024

Other people staying were very loud and we had no hot water on one night

Staff were polite

Stayed in October 2023

Noise from the corridors.

Fair prices

Stayed in December 2023

I do think the shower pressure could be a bit faster. Some of the decor in the bathroom needs fixing but the majority of it was fine.

We didn't stay at the Crown Hotel, we got transferred to the Tollgate Hotel. The bathroom at the Crown Hotel was too small for me, making me feel too closed in. The room in the Tollgate was lovely and because the shower was in a bath the shower didn't seem so small. I would stay at the Tollgate again..

Stayed in October 2023

Everything else

Bed was comfortable

Stayed in November 2023

The bed was uncomfortable and they were cockroaches in the bathroom

The location was ok

Stayed in November 2023