Swimming pool no longer available Long wait at bar for service

Location Good breakfast Great family room

Stayed in April 2024

The TV had problem connecting to the Wifi. Toiletries were not provided on the actual room, had to request on the reception.

Stayed in April 2024

The hotel can be cleaner. The facilities like swimming pool and gym are namesake looks bad and unusable.

The staff is very good. Special shout out to Anjali, Sweta in the breakfast services. The reception staff is also good. The location is good and close to the market and eateries.

Stayed in March 2024

Several of our guests had very poor check-in experiences with non-functioning showers and phones etc. One checked in around 5pm, after a 5-hour flight delay, only to be given a key to a room that hadn’t been serviced, even though another colleague had verified with Reception that a nice clean room awaited her. In fairness to The Crown they upgraded those guests to better rooms but this shouldn’t have happened in the first place.

The Crown offers good spacious and comfortable rooms at an acceptable price point for our working crew over a period of about 12 days. We booked several rooms.

Stayed in April 2024

Three times asked for extra blanket in room, didnt get one.

Architecture

Stayed in April 2024

Stained sheets.. dirty carpets...

Staff were fantastic. Took care of our issues immediately.

Stayed in April 2024

I did call the hotel before arriving to ask about disabled parking facilities. I was correctly told that there are disabled parking bays but I was incorrectly told that there would not be a charge. On arrival I was informed there would be a charge as the car park is managed by a different company. This was my only complaint. I was incorrectly informed about the charges. I made a point of checking the situation and I was misinformed. I am still not sure what to expect next time if I book again because the charge was wavered because I didn’t think it fair that I had been given conflicting information.

Staff were helpful and although there was a problem with choice of food on our second night we overlooked that there was a problem as we were enjoying our stay. Given the position of the hotel, busy area, main road, the hotel manages to isolate you from the noise and traffic.

Stayed in March 2024

For st Patrick’s day weekend staff behind bar were not friendly and had no proper vodka also junior sweet booked very disappointed it was very basic also car parking was not free you had to pay separate so it should be free for guests

Stayed in March 2024

They don’t provide water bottle

The Place It’s near to the underground Willesden Green Station. Easily go anywhere.

Stayed in April 2024

Staff

Room facilities.

Stayed in April 2024

Had issues with the initial room, didn't live up to 4 star expectations.

Responsive staff when we had issues with the room.

Stayed in April 2024

Friendly staff Good burgers Nice original bar dating back a century

Stayed in April 2024

Had to wait to check-in. No real explanation. Despot not arriving until 15.45 we had to wait until after 16.30hrs! Also receptionist was not very helpful with the parking. Bar staff seemed to be overstretched and not really know what they were doing.

Proximity to transport links with the City. Good breakfast with plenty of choice.

Stayed in April 2024

Not su ,,uch atmorphere in the bar. its was very quiet around the bar area

Breakfast was good, room was lovely, rooms by road were noisier. unable to open window in our other room

Stayed in April 2024

Nice hotel with very friendly staff. Breakfast was very good and the staff were friendly and helpful.

Stayed in February 2024

There weren't enough staff on a lot of the time. The staff who were on were working hard but they had to be in multiple places at once. At breakfast there were only two staff on and the place was very busy. When we went and had food in the bar on our first day there, there was only one staff member on who was getting pulled from the lounge to the bar and out onto reception so the service was slow. One of the lifts always seemed to be broken too so there was usually a queue/decent wait for the one working lift.

Good location with lots of buses and the train near by. Nice big room which was clean and the beds were very comfy.

Stayed in April 2024

Good breakfast.The area is not the best but convenient.

Stayed in March 2024

Had dinner at their restaurant with family, very very poor service, had to wait for an hour for our starter, and then had to wait again for the main course, and sat next to our empty plates to have our dessert for another 30 minutes, no one seemed to be bothered about anything.

Breakfast was brilliant.

Stayed in March 2024

Honest feedback for consideration. Hospitality: No welcome at reception and no information given. Ie. Breakfast times, check out info etc. Equally no one to greet us at breakfast so we just walked in. Due to this no info given here either so was a guessing game. Breakfast was stone cold and it was only on sitting down having got our breakfast that we realised we could have ordered from a menu. Some info on arrival would have been helpful but seemed to be an absence of staff. Just a bit of simple hospitality seemed to be lacking from the staff. We rarely saw any. Room: The room was nice on the eye, spacious and comfortable but sadly the lights were faulty and flashing continuously. Shower curtain and grouting were mouldy. Single duvet inside a double sheet on the single bed. Which is uncomfortable and poorly managed. Broken lamp. Extremely dirty fan (air con) clearly hadn’t been cleaned in a long time. The operating station for this gives out a bright light in the night. Personal thing, but I like the room to be dark when going to sleep. It was like having a night light on in the night that you couldn’t turn off. Beds not particularly comfortable, too hard. Biscuits with tea and coffee facilities would have been a nice touch. Don’t think we’ve stayed anywhere before that doesn’t offer these. Location: Tube station a 20 minute walk from the hotel. This was my fault for not checking the distance before hand but because we had to make a few trips out during our stay this was irritating. All of these things could be easily rectified so just giving honest feedback. We stay in a lot of hotels and sadly for the price we expected a higher a standard of hospitality, cleanliness and attention to detail. It’s a shame as a really lovely hotel.

The hotel itself is lovely as you walk through the door. Lovely reception area and classy and tasteful music. Very pleasing on the eye and a warm feeling.

Stayed in March 2024

They didn't provide few things in the room, like a toothbrush kit, room slippers, etc. which we have to ask them particularly. Otherwise, the overall room was good and clean.

The staff of the hotel is good, they allowed us early check in. The location of the hotel is pretty good. It is well connected with transportation.

Stayed in March 2024

No plugs or TV worked

Stayed in March 2024

.We had to change rooms as the toilet wasn't working but the staff were very accommodating

Stayed in March 2024

The first room we were given on check in was not the right room nor was it cleaned. Upon complaining we were immediately moved to the correct room.

The staff were friendly and fastidious. The beds were comfortable and clean.

Stayed in March 2024

It wasn't clear that breakfast was not included in the 'Booking.com' confirmation. There could be instructions for the heating system. Instructions for heating system in the room.

It was what we wanted, we've been there before.

Stayed in March 2024