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  5. Reviews of Cumberland Hotel

Reviews of Cumberland Hotel 3 stars

1 West Coates, Edinburgh, EH12 5JQ, United Kingdom

#132 of 167 hotels in Edinburgh

Guests' Choice

Review score

Based on 1799 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    7.9

  • Location

    8.4

  • Facilities

    7.5

  • Staff

    8.5

  • Value for money

    7.5

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 29 April 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Family Suite
    • Stayed 2 nights
    • Submitted via mobile

    Nothing really that stood out.

    Location. Helpful staff. Clean and cozy.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    8.0
    Almost perfect
    • Business trip
    • Solo traveller
    • Business Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room provided to me is close to the reception, making it very difficult for me to sleep. The noise was very disturbing, there is also some noise coming from above. I didn't quite sleep well during my stay

    The location, proximity to centre and the conference centre I had to go to. Breakfast was continental, and the selection was good Commute to and from the airport was easy The bathroom and the bed were very neat and tidy

    Stayed in April 2024

  • Reviewed: 28 April 2024

    8.0
    Diggers night
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The room was nice and clean. Staff were really friendly too

    Stayed in April 2024

  • Reviewed: 27 April 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Lights are too bright. There is no other options. Shower is not hot enough.

    Room are clean.Staff are very helpful.

    Stayed in April 2024

  • Reviewed: 23 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff and the position

    Stayed in April 2024

  • Reviewed: 19 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very clean and staff was great

    Stayed in April 2024

  • Reviewed: 18 April 2024

    8.0
    Place is nice and close to city centre
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Hot worker issue Resolved within one hour but very annoying when after whole day you can’t take a shower because there is no hot water

    Very god localisation close to city centre

    Stayed in April 2024

  • Reviewed: 18 April 2024

    7.0
    Fine for one night
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was poor for the price with no choice of what you wanted cooked

    The size of the room

    Stayed in April 2024

  • Reviewed: 18 April 2024

    8.0
    I have stayed any times which is testament in itself.
    • Leisure trip
    • Solo traveller
    • Business Double Room
    • Stayed 5 nights
    • Submitted via mobile

    It’s fairly basic but adequately meets my needs.

    It is well situated, relatively clean and available.

    Stayed in March 2024

  • Reviewed: 14 April 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    Door bell starts ringing early in the morning until night time… harsh wake up call.

    Location.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    8.0
    It was just what we needed for a two night stay for a family event.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights

    The lights at the side of the bed didn't seem to work. The tea and coffee supplies ran out quickly, but it was easy to ask the reception staff for more. It was very windy during our stay and one of the window blew open overnight. The window catch wasn't very secure.

    The parking facilities were good, but cost more that I expected. The staff were very helpful and friendly. The room was good and at the back of the hotel which cut down on traffic noise. I would stay there again.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    8.0
    Very good experience.
    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 3 nights

    Great location.Rooms are good and clean.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    8.0
    Perfect location for a short Edinburgh stay
    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 2 nights

    There was no lift (that I saw) so if you've got mobility issues then I would advise asking for a room on the lower floors. Due to being in an attic room, the ceiling was low (especially in the bathroom) so be mindful if you're quite tall. I didn't see a lot of staff, but it thankfully wasn't so busy that it was too much to deal with (the receptionist also seemed to be dealing with the breakfast service). I would have loved for the cooked breakfast to be a buffet-style, but I understand why it wasn't - not a negative point because it can be changed, but you will need to select a time you're going down for breakfast rather than just turning up. We found a previous guests' dusty sock underneath the TV/dresser when we were packing to go home so that was pretty funny.

    The location is good for a visiting the city, with it being around a 15-20 walk into the centre or a short bus ride from the stop outside - the hotel is not badly priced for what you get. The room and separate bathroom was clean, well-equipped and even quaint and but if you run out of tea/coffee and milk, the staff are happy to restock for you. Breakfast was lovely and the continental was a buffet-type service so you could help yourself to toast, cereals, etc. There was a safety policy where they lock the door after a certain time so you're reassured in the fact that only guests and staff can come in after hours.

    Stayed in February 2024

  • Reviewed: 8 April 2024

    7.0
    Goog value for money
    • Leisure trip
    • Solo traveller
    • Deluxe Single Room
    • Stayed 3 nights

    could not get wi fi access on any of my devices in my room.

    Clean , good facilities , good continental breagfast and value for money excelleent

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Nice
    • Leisure trip
    • Couple
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    The location is near the Edinburgh center. You can just take a tram at the stop which is 5 min walking to reach the city center. The room was clean and comfortable. The staff was helpful and kind.

    Stayed in March 2024

  • Reviewed: 7 April 2024

    8.0
    Brilliant B&B located just outside the centre.
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Na.

    Very good bus links to the city. Rooms were comfortable and spacious.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    6.0
    Bit old fashioned but great location
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast should be included as not really worth the extra charge

    Great location close to restaurants and public transport

    Stayed in April 2024

  • Reviewed: 6 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Business Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Only thing is that you can hear the noises from the creaking sound upstairs when people are walking & people checking in/out. I didnt mind it but wouldnt recommend for light sleepers.

    Location is excellent, airport bus stops right in front, easy access to the centre by tram/bus. Room is confortable, tv has many channels.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    7.0
    Great location for the rugby and the West End
    • Solo traveller
    • Deluxe Single Room
    • Stayed 1 night
    • Submitted via mobile

    Great location for the rugby

    Stayed in February 2024

  • Reviewed: 3 April 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Friendly and helpful staff. Good conditions for relaxation. I was pleasantly surprised by the presence of a refrigerator in the room.

    Stayed in March 2024

  • Reviewed: 28 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Business Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Tv didn't work fully Bathroom light timed out whilst in shower Denied breakfast although boking stated this was included and was only allowed if I paid extra- I booked with breakfast to meet my medical conditions, Bedroom by reception desk so noisy especially in thr morning

    Good location Clean Comfortable bed

    Stayed in March 2024

  • Reviewed: 27 March 2024

    8.0
    Nice location close to the city centre
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room and the bathroom were quite large, the bed was comfortable. Easy access from the airport. Close to the city centre.

    Stayed in December 2023

  • Reviewed: 26 March 2024

    8.0
    Short but sweet
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Close to Haymarket Station

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Friendly staff. Good location. Clean and neat.

    Stayed in March 2024

Showing 1 – 25

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