Need to be informed that pool facilities are also used by public. We were turned away twice and asked to go back as pool was full. This was not expected and did leave us feeling frustrated. The bar is advertised as being open all day yet i stood by the bar waiting for a staff member to appear for more then 15 minutes. No one was around. This was about 4.30pm. The furniture in the room needed an update, Very worn and scratched. Room just needed an update.

The setting was beautiful. So picturesque. The food was stunning and breakfast was amazing with 10/10 for choice. Rooms were clean and comfortable. The pool was very warm and relaxing.

Stayed in April 2024

Clean and peaceful location

Stayed in April 2024

The responses to our enquiries via the Bookings.com app were slow and simply directed us to speak to reception at check-in, so not very helpful. The annexe where we stayed was tired and needs refurbishing. The kettle in my room (43) did not work, the light over the shaving mirror did not work and the radiator heating controls did not work. The bathroom was clean but shabby.

Close to the M4 and 30 minutes drive from Newport. Lovely setting. Very attractive main hotel building with an inviting courtyard ideal for drinks on a summer evening. Easy parking. Efficient check in. Friendly, helpful staff who were able to accommodate our request for an early breakfast on Sunday. Comfortable bed. TV in the bedroom. Free access to Wi-fi.

Stayed in April 2024

The shower

Location

Stayed in April 2024

There are some areas that are run down, but nothing more than to be expected for an older property. Avoid the economy doubles, the bed was barely more than a single :(

Lovely setting, grounds and listed building. Spa was lovely and warm, almost too hot!

Stayed in April 2024

Breakfast was ok but pretty basic. The hotel overall is in a beautiful location and has real potential but is in real need of some investment. Room decor was not very welcoming and warm with poor lighting and furnishing. Stay was ok but probably wouldn’t recommend or return.

Stayed in April 2024

The room was a little less then we expected from previous visit. Mattress was old and springs were noticeable. Shower curtain was old needs replacing. Radiator in bathroom didn’t work.

Location was beautiful

Stayed in April 2024

Bar prices. ⁸

Room_excellent breakfast unsatisfactory, no fried eggs or tomatoes Bar

Stayed in March 2024

The breakfast after the first night wasn’t a buffet and a little disappointing to be honest

Great friendly staff although drinks are a little pricey

Stayed in April 2024

Occasionally the key cards don’t work

Set in beautiful grounds. Very helpful and friendly staff.

Stayed in April 2024

Other guests noise and rubbish

Great and beautiful location and surroundings

Stayed in April 2024

Rooms could do with a little maintenace

Friendly, helpful staff

Stayed in April 2024

Our room was fine but my son's room next door was a little shoddy. The shower was only big enough for a person of about 4foot and the bathroom was very tired looking. Also the jacuzzi was not working very disappointing.

Lovely hotel in lovely grounds. The evening meal was very tasty and so was the breakfast, although on a previous stay we had the breakfast served to us .

Stayed in March 2024

Easier access to rooms

Breakfast and the staff were very helpful

Stayed in April 2024

Very poor Wi-Fi, tiles in the shower needed a good cleaning, black mould evident. No shelf to put tolieteries on. No soap on sink. Rooms little old fashioned. Room was overlooking the court yard and noisy with people having a cigarette early morning outside my room, talking loudly and fountain running 24 / 7.

Nice quiet location.

Stayed in April 2024

food menu quite poor

surrounding very beautiful, peaceful and relaxing

Stayed in April 2024

Photos on your site not representative of the current situation. Hotel needs complete refurb. Problems with hot water on last two days.

Great location and very helpful staff. Good breakfast.

Stayed in April 2024

There were blue stains on the bedding, the shower looked like it wasn't very clean and the water was yellow, when using the facilities, queuing for a towel, all staff seemed to dissappear.

The facilities and overall look were beautiful, it was in a nice area, relaxed.

Stayed in April 2024

The rooms are a bit dated, but comfortable enough for a night or two.

Plenty of parking, everything laid out quite well, breakfast was good enough, full English and continental, fresh fruit.

Stayed in April 2024

Breakfast buffet was disappointing

Staff were helpful

Stayed in March 2024

One staff member on desk at spa not friendly.

Everything was good, the man at the front desk was so welcoming, friendly and helpful

Stayed in April 2024

Meal in the restaurant was very late and not quite up to standard.

Location was excellent and staff very helpful.

Stayed in April 2024

The weather!

Staff were especially helpful and excellent, good food in the restaurant

Stayed in March 2024

The pool area was hot, and the hottub was too hot. Breakfast was a letdown, tiny orange juice glasses. Food was inexpensive.

The ladies on reception were exceptional. Very friendly and welcoming with an air of professionalism.

Stayed in April 2024