1-3 Parklands Avenue, Motherwell, ML1 4WQ, United Kingdom
#3 of 15 hotels in Motherwell
Guests' ChoiceBased on 1965 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
8.7
Facilities
8.9
Staff
9.3
Value for money
8.5
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 May 2024
Ryan
United KingdomVery expensive and the service charge wasn’t fair
Room was lovely
Stayed in May 2024
Reviewed: 27 May 2024
Cheryl
United KingdomLow lighting
Staff are excellent and very attentive
Stayed in May 2024
Reviewed: 27 May 2024
Clare
United KingdomLovely atmosphere
Stayed in May 2024
Reviewed: 26 May 2024
Lyle
United KingdomNothing
Staff were excellent and really helpful
Stayed in May 2024
Reviewed: 26 May 2024
Steve
United KingdomMaybe a light on reception as too dark to see the signing in forms.
Amazing hotel. Exceeded every expectation. All hotels should be like this.
Stayed in May 2024
Reviewed: 24 May 2024
John
United KingdomGym is a bit small with not much weights.
The food is lovely.
Stayed in May 2024
Reviewed: 23 May 2024
Avci
United KingdomThe dim lighting
The friendliest most helpful staff The outstanding room
Stayed in May 2024
Reviewed: 20 May 2024
Carol
United KingdomDarkness
Parking spaces
Stayed in May 2024
Reviewed: 20 May 2024
Rochelle
United KingdomVery dark interior difficult for elderly with failing eyesight Service in the restaurant slow
Convenient , reception staff attentive and very pleasant
Stayed in May 2024
Reviewed: 18 May 2024
Damien
United Kingdom- The kettle was fixed to the platter where the teas were so it was difficult to plug in - The shutter were a bit difficult to figure it out - No room service
We stayed here for a night during a road trip and were positively surprised. The hotel looks very luxurious and modern. Our room was very big and beautiful. We were very comfortable and had a very nice night of sleep.
Stayed in May 2024
Reviewed: 17 May 2024
Tracey
United KingdomVery dark. Could have done with extra lights
Very comfortable room.
Stayed in May 2024
Reviewed: 16 May 2024
Sharon
United KingdomAbsolutely nothing except having to leave!
Dinner fabulous and staff very attentive.
Stayed in May 2024
Reviewed: 16 May 2024
Simon
United KingdomPoor phone reception in your room
Stayed in May 2024
Reviewed: 12 May 2024
Derek
United KingdomFantastic experience very professional
Stayed in May 2024
Reviewed: 10 May 2024
Reese
United KingdomNothing
Spacious, well kitted out, attractive interior, friendly staff and great food.
Stayed in May 2024
Reviewed: 7 May 2024
Jo
United KingdomSlight signs of wear and tear in the bedroom Breakfast a little too pricy. Leaking shower (when using the hand shower ) Seal on exterior of shower required cleaning.
Breakfast Staff Location
Stayed in May 2024
Reviewed: 7 May 2024
Rina
United KingdomPrices of drink and food simple menu would be great for just a quick snack.
Clean elegant Modern and luxurious feel
Stayed in May 2024
Reviewed: 6 May 2024
Rosemary
United KingdomThe rooms were too hot air conditioning temperature was hard to control
The location and value
Stayed in May 2024
Reviewed: 5 May 2024
Joanna
United KingdomThe atmosphere and all the lovely extras
Stayed in May 2024
Reviewed: 1 May 2024
Paul
United KingdomThe Scottish breakfast wasn't value for the money. A expensive children's breakfast for £19.00 when you're served half a small blackpudding and a chipolata sausage, need I say more.
Stayed in April 2024
Reviewed: 29 April 2024
Alison
United KingdomVery dark in reception. Couldn’t see the check in sheet to complete
Decor and ambience is lovely and relaxing
Stayed in April 2024
Reviewed: 25 April 2024
Graeme
United KingdomNothing
Lovely n clean nice and polite staff also
Stayed in April 2024
Reviewed: 23 April 2024
Angela
United KingdomMy wife found a toenail at the side of the bed which definitely wasn't ours.
Food was amazing and the staff were brilliant.
Stayed in April 2024
Reviewed: 23 April 2024
Josh
United KingdomI loved the dim lights and chill atmosphere
Stayed in April 2024
Chaweng, Thailand
Skalica, Slovakia
Pressbaum, Austria
Port Isaac, UK
Staffin, UK
Puno, Peru
Sihanoukville, Cambodia
Cat Ba, Vietnam
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content