I booked a large room with 2 double beds but was only provided with a room with one double bed. The staff kindly gave me an additional room for my sister as there were no rooms with two double beds and they said booking.com hadn't provided all of the booking information. We were unlucky in that the rooms allocated to us were noisy at night with machinery running.

The room was good but not what i had booked. However, It was clean and comfortable. Breakfast was good, it was busy on the Sat morning but staff kept it well stocked so wasn't a problem.

Stayed in May 2024

It looked like it was still in the 70's carpets needed a good clean and a good hoovering!

The hotel was tired and in need of a good update, room wasn't what I'd expect when paying this kind of money, very basic and in need of a refresh, furniture was basic and knocked around, so generally not to a good standard. Breakfast had good choice and was good quality!

Stayed in May 2024

There was an extra payment for breakfast, window didn’t close, shower gel had run out and not replaced, no sockets near the bed and shower was not very powerful

Good location in the centre of Kenilworth, free parking, nice big room and comfortable beds

Stayed in May 2024

All ok.

Room was clean and comfortable. Good breakfast . Staff , especially receptionist, all helpful and pleasant.

Stayed in May 2024

The shower water was lukewarm, the shower gel dispenser was empty and the bathroom ceiling had mould on it

Great location, nice bar, good size room, comfortable beds

Stayed in May 2024

Staff were very helpful and friendly. Great customer service

Stayed in May 2024

I st room had no heating. Staff immediately gave us a new room which was good. Soap dispenser empty in bathroom, but rather than replace it another was put on the side as housekeeping would need a spanner to unlock and replace. If the idea is to stop guest pinching them it failed! We stayed for 2 nights, but had minimal beverage supplies. Had to ask twice for extra milk.

Friendly attentive staff and good location

Stayed in April 2024

Nothing really

It was central

Stayed in April 2024

Very hot and stuffy in my room - needed to sleep with the window open.

Very friendly staff, clean room, all good for a business stop-over.

Stayed in March 2024

Good straightforward budget stay

Stayed in April 2024

See above

Very good. Greater range of fruit course would improve on melons & redberries

Stayed in April 2024

Breakfast was a shambles! Not enough food. Had to ask for replenishments. Apparently short of food and staff.

Visiting from Manchester for family celebration. Location ideal. Reception staff very polite and helpful. Rooms comfortable for overnight stay. Comfy beds, tea and coffee provided.

Stayed in March 2024

Noisy position, in the middle of a roundabout, surrounded by roads with heavy traffic. Bedroom window was old and difficult to close if opened for some fresh air.

Excellent breakfasts, plenty of options and well cooked. Comfortable room Good position for visiting Kenilworth Castle and the old town.

Stayed in April 2024

Dinner from the restaurant was a bit odd and had a lot of Chillis thrown on it. i can’t find the menu from the time to say exactly what I had but it was Japanese/noodles and had some carrots and peas thrown in. I like spice but it just was too much chilli and then rest of the dish didn’t taste of much. Wouldn’t recommend that dish.

Breakfast was good and the ease of check in process. The room was exactly as expected.

Stayed in February 2024

We had a happy stay

Perfect location Nice breakfast Friendly and warm

Stayed in February 2024

It’s a older hotel and the bathroom looked clean but was very dated tap was leaking and mil due all over the place really needs modernising also the window was a bit dodgy we stayed with two children so that made my wife a little nervous but was fine

Easy check in breakfast was good to

Stayed in April 2024

The check-in was not as smooth as we had wished: we were given keys to a room, which was already occupied, so we entered the room and saw someone's things there all around the room. This raised concerns about safety! Also, it was quite a challenge to move around with luggage and 2 small children, when we had to move to another room. Also, the room needs maintenance.

The room was spacious and the breakfast included options to choose from for the whole family. The hotel has onsite parking, which helps! Also, a lot of options for dinner around the hotel.

Stayed in March 2024

Not enough room for guests to walk around when getting breakfast. Limited choice of hot and cold. Room had mould around window Sill and around bath which did not encourage you to use it. Although we had a family room it was at the front and right above the area the music was being played from. could not close window. Unable to contact reception without leaving room

Breakfast was ok,

Stayed in March 2024

Bedroom temperature too cool could not increase heating to more than 18° had to use stand alone heater. Temperature in restaurant at night also cold. Karaoke night (which we were not aware of at the time of booking) Given wine in half pint plastic glasses Very noisy whilst eating Food average and expensive.

Good size room Large comfortable bed Lovely breakfast Given a 20% discount upon leaving due negative issues we experienced.

Stayed in March 2024

Hard to buy coffee from the bar in the evening

Efficient

Stayed in January 2024

We was in room 109 which was right over the bar, a little noisy but when the karaoke started I went and asked to be moved as we couldn't hear the t.v., it was like being in the bar ! The guy on the reception, I think Paul was really helpful and did say they dont normally use that room because of the bar noise. We got upgraded to 410, the other side of the hotel which they called an executive room. It was a bigger room with a super king bed, fridge, wardrobe, safe, heated floor and mirror in the bathroom which other than these bits was the same as the first room which was their cheapest room including breakfast. We only stayed one night and apart from the first noisy room which they changed straight away, we had no complaints. We had a good stay.

The rooms are very clean and tidy, tea & coffee making facilities, ironing board and iron, ok hanging area and shelves for clothes in the first room. Walk in shower with all Dove products for you to use in the bathroom. The breakfast was really good, buffet style with full English, continental, cereals, toast, yoghurt, whole fruits, pure juices, tea & different coffees from a machine. Also they had take away cups for the hot drinks.

Stayed in March 2024

bad sink drain

Stayed in March 2024

The parking is very tight, there are no where near enough spaces in comparison to the amount of rooms available.

Very clean, comfortable & dog friendly. Easy to walk into town for food etc literally just have to cross the road and.

Stayed in March 2024

We booked a family room with 3 adults. There were only 2 mugs and 2 large towels. Care could have been taken to ensure we had enough towels/mugs as they knew our booking requirements. Our towels were not changed, not really an issue as staying 2 nights only. Our toilet roll was not replaced. We tried to call reception but no answer so we ended up using tissues.

Breakfast was good, location was fab. Staff were friendly

Stayed in March 2024