The hotel was a little bit dated and not worth £153 I paid for 1 night without breakfast.

The bed was comfortable. Toiletries provided were nice. The location was good for the purpose of my visit.

Stayed in November 2023

No hot water in the morning. Reception said they were having boiler trouble.

Room was clean and quite. Breakfast was good. Staff were pleasant and helpful. Plenty of car parking spaces. 3 Charging points for electric cars.

Stayed in November 2023

Hotel very tired

Staff

Stayed in November 2023

The Marco Pierre White restaurant was very disappointing. They could not cook a steak and it claims to be a steakhouse! I sent my steak back as it was undercooked and impossible to swallow. I should have read the reviews, never again. Breakfast was served in the MPW restaurant. The selection was superb, but the hot food was cold! Some one had not turned the heat lamp on! Such a shame .

The room was fine, the bathroom a little tired but clean and comfortable. The staff were great, especially Lily on reception who could not do enough to welcome us.

Stayed in November 2023

The view from the window was not good - overlooking a roof. There was a noisy humming noise which prevented us from getting to sleep easily (not the air con) . On the second night the tap water was only luke warm. We reported this and the maintainance person held his had under the tap and said its warm. It was not hot enough to wash. He never came back so we had to have a strip wash

Reception service was brilliant. Room was cosy, meal was nice and the waiting staff were friendly and professional

Stayed in November 2023

Duvet too light so was cold in night TV kept cutting out No details as to how to contact reception by room phone

Quiet room as requested Comfortable mattress and pillows Clean Great power shower Cost of room and breakfast

Stayed in November 2023

the fire alarms the power cuts

the room

Stayed in October 2023

Limited disabled car parking, had a wheelchair and had to park around the back near the playing field, also in room 150 which was miles away from the car and it was raining.

Big bed, big bathroom

Stayed in November 2023

I have stayed many times here .Mainly because you can park outside .Have room service and it has a walk in shower .Key for me as a solo traveller with some mobility issues . There are no biscuits in room. The Welcome biscuit has nuts ,so is inedible for me ..No pen in room to fill out Breakfast form.Always an issue with the room .This time, no mirror in bathroom and phone handset didn't work . Last time no bolt on door ,had to be replaced and phone had to be replaced .Room service food was very poor. .Soggy chicken to start .Pie crust soggy and thin.Meat in pie gristly .Mash was awful and desert Brownie like a brick .I was too tired and hungry to complain. Impossible to get lids off water bottles .Good job I had brought my own water and biscuits into the room . Hotel is expensive for what it is .Tired looking and cracks in lift interior. The staff hold the place together and are charming and helpful.I feel it's poorly managed and needs updating .

The staff at this hotel are outstanding. All very friendly and super helpful .They are the best thing about this hotel.All should be commended on their customer service and helpfulness.Whoever recruits and trains your staff gets 5 Stars from me .

Stayed in November 2023

we enjoyed our stay there was nothing not to like.

Everything went well no problems. The room was as we expected the breakfast was very nice and staff helpful.

Stayed in November 2023

Located a bit further away from friends place

Clean, free parking

Stayed in November 2023

Room was chilly and took a while to warm up. Prefer shower unit rather than shower over bath. Complimentary warm cookie was nice but pretty sure it contained nuts and not warned in case of allergy.

Friendly welcome by staff. Spacious hotel. Big room. Plenty of free easy parking.

Stayed in November 2023

Bar is too small. Leisure facilities are dated.

Really friendly reception staff.

Stayed in November 2023

Quality of room - lights shabby Choice in the bar.

Cleanliness and good shower

Stayed in November 2023

Steak in Marco Pierre White restaurant arrived cold and i had finished chips and said by the time it re appeared, breakfast was very underwhelming in the morning

vehicle charging eventually worked, staff were friendly

Stayed in October 2023

This place needs serious updates. Looking like everything is Falling apart in this place.

Very nice and helpful staff,Free car park

Stayed in November 2023

The hotel certainly needs some repairs and for the price I didn’t think it offered value for money.

The food was lovely and the staff friendly and helpful. The room looked tired and worn, the pool area was dirty and I didn’t expect to have to pay to use the pool. This was not made clear on the booking and I would expect it to be included, especially as it wasn’t in great condition.

Stayed in October 2023

Paid extra for a king room. Lamp shades need replacing, shabby and a bit broken

Warm and comfy bed

Stayed in November 2023

sound proofing very bad /kept awake by people in nearby room who returned at two in the morning

cookie on arrival /lovely toiletries /coffee nice /room very clean/lovely breakfast

Stayed in October 2023

The toilet facilities near Reception!

The room was adequate . The breakfast was good for the £10 additional cost.

Stayed in October 2023

Our room seemed relatively modern in decor but other areas of the hotel are feeling dated, although kept clean. There seemed to be multiple maintenance issues. In our room alone was a lamp with a flickering light bulb that couldn’t be turned off, bathroom mirror light broken, bathroom radio broken, extractor fan not working, sink blocked. In the pool changing rooms only one shower was working and some locals said it had been that way for a long time and mentioned other ongoing issues. My wife said it was a similar story in the ladies changing rooms. When you have to pay an additional £5 each to use the facility you expect more really. There were a couple of things I thought were odd about the room: no ceiling light, only dim lamps, made it hard to see what you are doing! Window could not be opened so you have to rely on aircon, just felt a bit stuffy. Lastly, there was a wedding party being held one night where there were multiple Lamborghinis parked outside and at 11pm the inconsiderate rich visitors thought it would be a good idea to sit in the car park revving the extremely loud engines for half an hour, waking all the guests. I overheard a few people grumbling about it at breakfast the next morning. Although this isn’t technically an issue with the hotel, I think the staff should have intervened in the situation, but they appeared to turn a blind eye to it.

Breakfast was a bit above standard with more options than you get sometimes. The restaurant and had a nice atmosphere in the evening. Parking was not a problem. The reception staff were attentive.

Stayed in October 2023

Car park is awful, dirty. Full of rubbish and glass

Staff awesome Pool warm Good breakfast

Stayed in October 2023

The beds were rock solid

Stayed in October 2023

Mugs rather than paper cups for breakfast coffee/tea.

Good choice of breakfast to cater for various dietary requirements.

Stayed in October 2023

Air conditioning/ heating was temperamental

Breakfast was great 👍

Stayed in September 2023