Decor is a little tired and carpets need cleaning Kitchen not appropriately stocked for number of guests - maybe rooms had not been adequately checked. More garbage bins required.

The location is amazing - close to the city, quayside transport. The staff member I spoke to by phone was very helpful, organising late access for us on arrival. Access is great. The rooms are spacious. Beds comfortable. Good supply of linen. Bathrooms well equipped.

Stayed in April 2024

Nil

Clean and tidy. Top floor, couldn’t really hear much noise

Stayed in April 2024

Hot water ran out after 1 shower but everything else perfect

Stayed in March 2024

Beds did not feel "large" as described and the mattresses were wobbly. Kitchen lacked some useful utensils and oven trays. Broken window latch meant it flew open when the wind picked up, which happens often in a penthouse. Parking was extortionate. There is secure underground parking available if you do not have a roofbox. Otherwise you can park behind the building in an open car park. Also, the front door to the building was not secured out of reception hours.

Great location just outside the main centre and by the river and Millenium Bridge. Half decent view from the apartments we were allocated. Supermarket was just around the corner. Beds were ok, shower and bath was fine and kitchen was usable. Staff were also able to replace a broken TV remote within a couple of hours on Xmas Eve.

Stayed in December 2023

No handwash, so we used the small shower gels instead, which was a bit fiddly. Leak in the en suite sink u-bend meant we couldn’t use it

It was very clean. Great views over to the river and bridges. Comfortable beds. Helpful reception desk staff.

Stayed in December 2023

Could have been more beds in the space available & the sofa bed was not very nice

View & location were great

Stayed in January 2024

Apartments need a little TLC. Sofa was ripped, blinds were broken, cupboard doors were wonky. Cot wasn't in room as requested, unable to contact anyone to rectify the problem at 8.05pm. Thankfully, cot and blinds were sorted the following day.

Great location with parking. Helpful staff when they are in the building.

Stayed in December 2023

The member of staff on reception when we went to check in was unhelpful. When we eventually got checked in, the sofabed had no mattress, we went to reception to ask for one and were told they would get us one. This never appeared. We had to return to reception to ask again where we were handed a camp bed and thin mattress which turned out to be broken when we got it to the room. The coffee table was also broken. Such a shame as it was in a good location foe our weekend away

Bedrooms were nice and spacious

Stayed in December 2023

They hold on to deposit for too long. Cleaners go into the property daily, if there are any damages to property the company would know in 24hours max, so why hold a deposit for upto 14days?? It's 2023 guys, the booking was instant you cannot keep my money in your accounts for naught. It doesn't make sense. There is no customer on the planet that wouldn't feel better if youu returned their cash early. It be a better experience. Right nw the experience is trash.

Decent apartment no complain about the apartment

Stayed in December 2023

Apartment could of benefited from a little DIY, some paint was missing and one of the sofas was broken

Apartment was lovely and the bedrooms were a good size, easy to check in and out. Lovely location to the Quayside

Stayed in December 2023

struggled to contact anyone on checking in

plenty of space. Great location

Stayed in December 2023

Delay in paying back deposit. I was told this takes at least a week . This is far too long . I travel lots and have never had to wait this long . Finally the shower screen has no seal on the bottom

Good location for football. 20 minutes from ground.

Stayed in December 2023

Very well appointed and very spacious

Stayed in November 2023

This apartment was not as well equipped as the one we stayed in before. Only 3 mugs and small plates but apartment sleeps 4 . No hand towels just small bath towels

Clean and good location

Stayed in December 2023

The very loud low humming noise from the hot water system / pump audible 24/7 meant sleeping was very disturbed and needed headphones to try and block it out.

Cleanliness, provision of basic appliances and utensils

Stayed in December 2023

The view

Stayed in December 2023

Parking tight

Easy check in

Stayed in December 2023

Only 2 towels were provided with no after shower floor towel or hand towel

Excellent location, very clean, good facilities

Stayed in November 2023

Minimal furnishings, crockery, cutlery etc. Uninspired decor.

Location is superb for Newcastle city centre. Washer/dryer is a bonus for longer stay. Generous cooking facilities.

Stayed in October 2023

There was a large damp patch when we arrived, it didn't dry until the end of our trip which was 7 days. Staff didn't know what it was or what caused it so we just stepped over it the entire time. Two of the lights in the studio didn't work which meant the kitchen was in darkness. Reported it to the staff. It took several days for it to get sorted. At one point maintenance told the staff they had sorted it when they hadn't, we had been in the room when they supposedly came by. We couldn't cook because we couldn't see anything. It was not a fully equipped kitchen especially not if you were staying for multiple days or wanted to cook. No baking tray, no knives, or appropriate dinner ware.

Great location, very close to a metro stop. The reception staff was very helpful and friendly. Bed was comfortable.

Stayed in October 2023

We had to wait 40 minutes to check in as the member of staff on reception had left it unmanned. There were 4 rooms waiting to check in at this time. The skirting board in one bedroom was broken. Lots of scuffs on paintwork. The fact that £100 security deposit is still pending 7 days after our trip.

Perfect location near quayside. Easy to find. Good spacious apartment with 2 beds and 2 baths. Good contact with hosts before the stay.

Stayed in November 2023

The duvet was badly stained and the TV didn't work properly

Close to quayside and town centre. Good facilities and just what we needed for our planned activities

Stayed in November 2023

The apartment is in need of a bit of work. Windows we’re damaged and there were scuffs and holes in some walls. The photographs are a little misleading and I feel the penthouse apartment we were allocated was not as advertised. We paid with an expectation of a large balcony with a view, but this was not the case as we were allocated an apartment at the rear with a relatively small outside space.

The location was excellent, bedrooms were clean

Stayed in November 2023

Property was run down

Location was excellent

Stayed in October 2023