181-183 Duke Street, Liverpool, L1 4JX, United Kingdom
#52 of 103 hotels in Liverpool
Guests' ChoiceBased on 2937 hotel reviews
8.1Cleanliness
8.7
Comfort
8.7
Location
9.1
Facilities
8.3
Staff
9.2
Value for money
8.3
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 11 May 2024
Simon
United KingdomHotel very dark
Good security
Stayed in May 2024
Reviewed: 10 May 2024
Louise
United KingdomVery strong smell of drains coming from the bathroom. Had to put wet towels over the plug holes to lessen the smell. We had a lower ground floor room. For a boutique hotel it was very basic. Stayed two nights but no clean towels or fresh tea and coffee. There was no coffee machine it was just basic tea and coffee with the packet milk which is fine but shouldn't really market as a boutique hotel.
Location was good.
Stayed in May 2024
Reviewed: 10 May 2024
Fiona
United KingdomThe door handle to get into the room was difficult to begin with to enter.
There was no breakfast but the location was superb. The staff went out of their way to help.
Stayed in May 2024
Reviewed: 9 May 2024
Alva
Irelandlocation perfect for bus/train airport. Lots of cafe restaurants nearby
Stayed in May 2024
Reviewed: 7 May 2024
Graham
United KingdomIt's just a room, and the bed is "cosy", comfortable, but you can only get in one side - at least in our room. Not a phenomenal amount of storage - but it's cheaper than most go good value.
Ideal location, easy check in despite quite enormous list of does and months in booking email.
Stayed in May 2024
Reviewed: 7 May 2024
Abbie
United KingdomLovely, clean room in a great location. Very welcoming staff. Would definitely stay again.
Stayed in May 2024
Reviewed: 7 May 2024
Arun
United KingdomEarly checkout at 10am which is the latest time for checkout. No security safe available in the room even though it said there was one available. No toilet scrubber for using the toilet but luckily the toilet remained clean. Room was much smaller than expected but for solo stay, it just about worked.
Room was cozy for myself, the decor was brilliant. Bed was amazingly comfy. Staff were incredibly friendly.
Stayed in May 2024
Reviewed: 5 May 2024
Culkeen
IrelandRoom too hot. To be fair the man in reception dealt with it when asked
Very well located, walking distance to places of interest and to bars and restaurants
Stayed in May 2024
Reviewed: 3 May 2024
Giulia
ItalyWe had stayed here in the past and we loved it, however, this time the room was underground, so day light wouldn't come through. It's ok for short stays, but it is not ideal for a week stay like ours.
Very central and with a comfortable bed. Coffee and tea available and cleaned room and bathroom. The lift was very useful.
Stayed in May 2024
Reviewed: 1 May 2024
Amanda
United KingdomVery dark corridors. Trouble accessing property but sorted eventually.
Very cosy, comfortable bed.Nice bathroom.
Stayed in March 2024
Reviewed: 22 April 2024
Linda
United KingdomNothing 😊
Excellent location, easy to park on the road as I arrived after 6 and was leaving before 8. I had two separate bookings for the two night stay and they kindly accommodated so that we didn’t have to check out/move rooms. Staff were wonderful. Loved having a fridge and proper glasses!
Stayed in March 2024
Reviewed: 21 April 2024
Catherine
United KingdomThe television didn't work; I found the room stuffy so I had to sleep with the window open; my sleep was disturbed by noisy people arriving late, noise outside, traffic talking, sirens etc My room was not cleaned on the Saturday. Had I known this, in advance, I would have hung the towels up to dry and not used them to mop up the overflow from the shower ...
No breakfast ! I liked the layout of the basic room ...funky and adequate and spotlessly clean
Stayed in April 2024
Reviewed: 21 April 2024
Cat
United KingdomIt was freezing morning and night! No way to adjust heating
It was clean and comfortable and easy walk into the centre
Stayed in April 2024
Reviewed: 21 April 2024
Linda
United KingdomAs I said with previous review - the lack of a shower door meant that the bathroom floor became flooded - not ideal. Also, as it was a different room from previous visit, it was a different layout with the bed was in an alcove and only easily accessible on 1 side plus it seemed to take some of the length away from the bed which wasn't great as we are both over 6 feet tall.
Second time staying at this hotel within a few weeks. Same helpful member of staff checked us in. Similar room - very clean and appreciated the fridge.
Stayed in February 2024
Reviewed: 21 April 2024
Linda
United KingdomThe only thing we didn't like was the lack of a shower door as it meant the bathroom floor was flooded following our showers.
Lovely room in great location, 24 hour reception. Liked the added bonus of a fridge - don't always get that. Comfy bed. The night receptionist was very friendly and helpful (hope he finally got rid of his cough !). We were offered a late check out (at an extra cost) which worked out well with our plans. They were also willing to look after our luggage after check-out.
Stayed in January 2024
Reviewed: 20 April 2024
Susan
United KingdomRooms were dark
Location
Stayed in March 2024
Reviewed: 17 April 2024
Tham
United KingdomCleaners opened the door without knocking. If im to stay again please tell your cleaners to knock before coming in otherwise great stay and great reception, will 100% be back
Stayed in April 2024
Reviewed: 15 April 2024
Mmolloy
United KingdomCan here noise easily from corridor
Location, cleanliness. Comfortable bed
Stayed in April 2024
Reviewed: 15 April 2024
Leah
United KingdomVery noisy
Modern bedrooms, safe and secure hotel
Stayed in April 2024
Reviewed: 14 April 2024
Lee
United KingdomGood location helpful friendly staff
Clean and a good location
Stayed in April 2024
Reviewed: 12 April 2024
Ryan
United KingdomNone
All
Stayed in April 2024
Reviewed: 11 April 2024
Kate
United KingdomOur 3 rooms had a lovely little outdoor area meaning despite being in separate rooms our group could still be social. Well decorated rooms and bathroom. Comfy beds.
Stayed in April 2024
Reviewed: 10 April 2024
Joanne
United KingdomFunky boutique hotel, great beds and shower facilities. Love the decor and the Marshall fridge. Having a patio area was a bonus:)
Stayed in April 2024
Reviewed: 9 April 2024
Sean
IrelandRoom opened up on to patio shared with 2 other rooms.
fantastic location. Bed super comfy. Friendly staff.
Stayed in April 2024
Reviewed: 8 April 2024
Nut1973
United KingdomGreat location very close to China town. Absolutely loved the room comfortable nights sleep tea and coffee facilities. Staff very friendly.
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content