Paid supplement for cooked breakfast which was nice. Ran out of filter coffee and fresh orange juice which was a little disappointing. Booked premium room which was nice enough but I would not describe it as premium in any way.

Great location

Stayed in May 2024

The breakfast service and cooked breakfast wasn't great. Uncooked black pudding, over cooked egg and struggled to get the attention of the staff to get sauce to go with our breakfast. I would probably stick with the continental breakfast if we were to visit again.

The room was spacious and really nice. Definitely worthwhile going for the castle suite. The beer garden was excellent, one of the best in southport!

Stayed in May 2024

Difficult to fault the hotel without being overly critical and the only disappointing bits were a couple of minor jobs that need to be done in the room's bathroom (light switch pull handle, toilet flusher and sink taps need a bit of attention).

The hotel is located at the south end of town and easily walkable to all of the town's facilities (park, funfair, supermarket, bars, pier etc). The hotel staff were very attentive and whilst room 15 may be a little more expensive than some others, it is definitely worth the money, with a four-poster bed and castle theme. The bed was very comfortable and the large bath and shower were refreshing. We stuck with the included continental breakfast, however, there were plenty of opportunities to have a cooked breakfast if we had wanted (£6/person extra). The continental was nice, with croissants, toast, cooked meat, cheese and more available. We will definitely be back!

Stayed in May 2024

couldn't drink from the tap. So some bottles in the room would have been nice

Position comfortable rooms

Stayed in May 2024

The breakfast was adequate. We brought more cereal to the table for our son. The one thing that my husband & I like is good coffee & unfortunately the filter coffee was always too week & not hot enough. We had a meal in the hotel one evening & it was very disappointing.

The Biscoff cheesecake was amazing. The cappuccino which you can buy at the hotel was very good. The breakfast & bar area's are lovely. Downstairs toilets beautifully clean. Staff very accommodating when I asked to add my disabled son to the booking. The room, although rather eccentric for my taste, was clean & comfortable with good facilities. The bed was super comfortable. Very good location. Very friendly staff.

Stayed in April 2024

Cold water in morning, toilet ran all night

Location, room was comfortable and clean, staff friendly

Stayed in April 2024

The hotel was very cute. We stayed in a small room but it felt cozy. Everything was clean. Enjoyed the continental breakfast in the morning.

Stayed in April 2024

Great welcome. Nice to be recognised and welcomed back

Stayed in April 2024

The bed which was double had 2 mattresses amazing

Everything

Stayed in April 2024

Nothing

Really happy with our stay,staff went out of their way to provide both a vegan and a gluten free options at breakfast

Stayed in April 2024

Paid breakfast is awful, first day cooked breakfast just stuck in front of us , no negotiation and I’m allergic to black pudding and mushrooms

Love hotel , staff great , rooms great

Stayed in April 2024

Free parking

Did not have breakfast .

Stayed in March 2024

Well, there's no Hotel parking but you can park on the street or the Churchyard opposite, again at a cost 🙄. Went in April and it rained ☔ but I'm sure on a sunny warm day the outside seating will be a 'sun trap' ☀️

Nice clean property. Good continental breakfast with an English option at an extra fee. Own bar & restaurant... Didn't use but all looked good 👍

Stayed in April 2024

There was nothing to not like really

Very welcoming and friendly staff who were very accommodating. Clean and comfortable rooms and great food and service.

Stayed in March 2024

Bed was a little soft But that is only because iam use to a very firm one at home so no reflection on the hotel really.

Location is great close to all amenities. Very comfortable room and the food very nice we had evening meal and cooked breakfast at very reasonable prices. Staff were lovely and friendly.

Stayed in April 2024

We didn’t like the fact that our bathroom only had a curtain to block off the room

Food nice , good service

Stayed in April 2024

Noisy boiler meant broken sleep

Super location, friendly and helpful staff, very clean, reasonably priced

Stayed in April 2024

bedroom window wouldnt open as the wood had swollen with the rain

very friendly and helpful staff, very good continental breakfast

Stayed in March 2024

There was nothing we really didnt like. Just one thing really wasnt a cooked breakfast.

We liked the staff the service any requests we asked for were dealt with. How you could check out at 11 which meant you didnt have to rush. Plus they let us store our case so we could come back for it after we checked out. How the bar was there to.

Stayed in March 2024

Only did cooked breakfast on certain days continental breakfast served on days when there was no chef

Rooms clean and spotless

Stayed in March 2024

Everything spot on

Stayed in March 2024

The breakfast was outstanding, very fresh and plenty of choice, staff very friendly and helpful 👍

Stayed in March 2024

It was all good

Good location, friendly staff. Clean, nice feel, good value for money.

Stayed in March 2024

Convenient to the Masonic Hall

Stayed in March 2024