11 Duke Street, Southport, PR8 1LS, United Kingdom
#8 of 18 hotels in Southport
Guests' ChoiceBased on 1604 hotel reviews
8.3Cleanliness
8.8
Comfort
8.7
Location
9.1
Facilities
8.4
Staff
9.1
Value for money
8.4
Free WiFi
8.1
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End of dialog contentReviewed: 27 May 2024
Joanne
United KingdomWiFi kept dropping/disconnecting, more so when in the room, had to keep going in my settings to rejoin, otherwise was great when working properly
Really enjoyed the evening meals & plenty of food on the continental breakfast, there was the option for s cooked breakfast 😊
Stayed in May 2024
Reviewed: 27 May 2024
Stephen
United KingdomClean , well situated, good continental breakfast, food and drink reasonable prices
Stayed in May 2024
Reviewed: 27 May 2024
Bryony
United KingdomBedrooms need updating and we’re very noisy.
Staff very helpful and friendly. Food very good. Nice atmosphere.
Stayed in May 2024
Reviewed: 25 May 2024
Shell
United KingdomNot far from main street...and 5mins in a taxi to train station...staff couldn't do enough for you...nice clean and tidy....lovely continental breakfast something for everyone....or order a full English...definitely would stay again 😉
Stayed in May 2024
Reviewed: 23 May 2024
Carla
United KingdomNot the hotels fault but room next door had tv on very loud until 4am couldn’t sleep maybe not put tv on joining walls or restrict volume on tv
Great breakfast
Stayed in May 2024
Reviewed: 23 May 2024
Anthony
United KingdomShower did not work
Great location
Stayed in May 2024
Reviewed: 23 May 2024
Lisa
United KingdomThe room we had, there was little room around the bed, going to the bathroom/toilet. We could not open 2 windows 1 in the room and 1 in the bathroom, as it was warm. Car on site would be easier also
The look was lovely, and it had outside seating, and just felt chilled. Friendly pleasant staff, and able to use iron and ironing board. Rally comfy sleep comfy bed was really comfy to. The continental breakfast was basic but exceptional,
Stayed in May 2024
Reviewed: 20 May 2024
Christine
United KingdomCrappy shower. Awful coffee
Lovely staff. Good price. Comfy bed.
Stayed in May 2024
Reviewed: 18 May 2024
Keith
United KingdomCarparking faff.....
Interesting menu, great cooking. Good prices for everything and really good, helpful staff.
Stayed in May 2024
Reviewed: 18 May 2024
Barry
United KingdomBreakfast...sausages only cooked on one side, black pudding undercooked. TV aerial faulty..
Lovely hotel
Stayed in April 2024
Reviewed: 16 May 2024
Filip
SwedenRooms and bed were tiny (twin room). Breakfast basic.
Friendly staff and well located
Stayed in May 2024
Reviewed: 14 May 2024
Michelle
United KingdomNothing! But just a couple of “suggestions” - The shower could do with a hand rail as it’s quite a step up into it ( well our shower was anyway!). A full length mirror would be nice.
Lovely hotel with a lift ( which really helps!) Great location, around the corner from the Main Street. The hotel itself has a lovely outside area to sit and soak up the sun…! The hotel itself has a conservatory where u can sit and eat breakfast and a bar for evening drinks! Prices are reasonable as well which is pretty unusual these days. The owner and staff were lovely, always ready to help.
Stayed in May 2024
Reviewed: 13 May 2024
Hayley
United KingdomPaid supplement for cooked breakfast which was nice. Ran out of filter coffee and fresh orange juice which was a little disappointing. Booked premium room which was nice enough but I would not describe it as premium in any way.
Great location
Stayed in May 2024
Reviewed: 12 May 2024
Nicola
United KingdomThe breakfast service and cooked breakfast wasn't great. Uncooked black pudding, over cooked egg and struggled to get the attention of the staff to get sauce to go with our breakfast. I would probably stick with the continental breakfast if we were to visit again.
The room was spacious and really nice. Definitely worthwhile going for the castle suite. The beer garden was excellent, one of the best in southport!
Stayed in May 2024
Reviewed: 11 May 2024
Andy
United KingdomDifficult to fault the hotel without being overly critical and the only disappointing bits were a couple of minor jobs that need to be done in the room's bathroom (light switch pull handle, toilet flusher and sink taps need a bit of attention).
The hotel is located at the south end of town and easily walkable to all of the town's facilities (park, funfair, supermarket, bars, pier etc). The hotel staff were very attentive and whilst room 15 may be a little more expensive than some others, it is definitely worth the money, with a four-poster bed and castle theme. The bed was very comfortable and the large bath and shower were refreshing. We stuck with the included continental breakfast, however, there were plenty of opportunities to have a cooked breakfast if we had wanted (£6/person extra). The continental was nice, with croissants, toast, cooked meat, cheese and more available. We will definitely be back!
Stayed in May 2024
Reviewed: 7 May 2024
Paula
United Kingdomcouldn't drink from the tap. So some bottles in the room would have been nice
Position comfortable rooms
Stayed in May 2024
Reviewed: 30 April 2024
Jane
United KingdomThe breakfast was adequate. We brought more cereal to the table for our son. The one thing that my husband & I like is good coffee & unfortunately the filter coffee was always too week & not hot enough. We had a meal in the hotel one evening & it was very disappointing.
The Biscoff cheesecake was amazing. The cappuccino which you can buy at the hotel was very good. The breakfast & bar area's are lovely. Downstairs toilets beautifully clean. Staff very accommodating when I asked to add my disabled son to the booking. The room, although rather eccentric for my taste, was clean & comfortable with good facilities. The bed was super comfortable. Very good location. Very friendly staff.
Stayed in April 2024
Reviewed: 22 April 2024
Rachel
United KingdomCold water in morning, toilet ran all night
Location, room was comfortable and clean, staff friendly
Stayed in April 2024
Reviewed: 21 April 2024
Manisha
CanadaThe hotel was very cute. We stayed in a small room but it felt cozy. Everything was clean. Enjoyed the continental breakfast in the morning.
Stayed in April 2024
Reviewed: 20 April 2024
Peter
United KingdomGreat welcome. Nice to be recognised and welcomed back
Stayed in April 2024
Reviewed: 18 April 2024
Donna
United KingdomThe bed which was double had 2 mattresses amazing
Everything
Stayed in April 2024
Reviewed: 15 April 2024
Frank
United KingdomNothing
Really happy with our stay,staff went out of their way to provide both a vegan and a gluten free options at breakfast
Stayed in April 2024
Reviewed: 14 April 2024
Lee
United KingdomPaid breakfast is awful, first day cooked breakfast just stuck in front of us , no negotiation and I’m allergic to black pudding and mushrooms
Love hotel , staff great , rooms great
Stayed in April 2024
Reviewed: 4 April 2024
Mrs
United KingdomFree parking
Did not have breakfast .
Stayed in March 2024
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