28 West Cliff Road, West Cliff, Bournemouth, BH2 5HE, United Kingdom
#45 of 70 hotels in Bournemouth
Guests' ChoiceBased on 4421 hotel reviews
7.1Cleanliness
7.6
Comfort
7.7
Location
8.4
Facilities
7.3
Staff
8.2
Value for money
7.0
Free WiFi
7.6
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End of dialog contentReviewed: 6 May 2024
Kirsten
United KingdomTo may stairs, making it very difficult for less mobile people. The entire place could do with a new paint job. The bed and pills where very hard and uncomfortable
The food was really good, both breakfast and dinner. As well as bar food.
Stayed in May 2024
Reviewed: 6 May 2024
Myers
United KingdomPool too small, sauna not hot, steam room too small, breakfast too expensive
Comfy bed and clean
Stayed in May 2024
Reviewed: 6 May 2024
Harjit
United Kingdomall good,overall satisfied
Stayed in May 2024
Reviewed: 4 May 2024
Deborah
United KingdomThe pool was very small, and the staff not particularly nice
The room was really nice and big. Apart from the bathroom which was tiny
Stayed in May 2024
Reviewed: 29 April 2024
Katie
United KingdomThe pool! In the pictures it looked bigger it is actually quite small especially when several families are in there. We were at the front of the hotel so can hear the traffic from the main road, it didn't effect us but if you are a light sleeper I imagine it would.
Great location, stayed as a group of families for 1 night over Easter. Room clean, bed comfortable. Bathroom slightly dated but clean and tidy. Staff accomadating, booked in for an evening meal great set menu, very impressed food was delicious at a sensible price 2 courses £20. Staff helpful and let us reserve the same table for breakfast as 16 of us, was nice to sit together. Breakfast had an OK selection filled everyone up. Would def consider coming back.
Stayed in March 2024
Reviewed: 29 April 2024
Lawrence
United KingdomBigger swimming pool. Bar drinks were dear
Breakfast was very good great selection and plenty of space
Stayed in April 2024
Reviewed: 26 April 2024
Aimee
United KingdomThe pool was disappointing, far too small for a large hotel. We booked due to the pool, but it was tiny. 5 people in it was cramped. It would be good if this was explained on the website. I also had to chase my £100 deposit fee because it was not made clear in advance that I had to have photographic ID.
The family room was excellent. Spacious and very comfortable. Very clean hotel.
Stayed in March 2024
Reviewed: 23 April 2024
Anne
United KingdomBreakfast could be better but adequate
All good
Stayed in April 2024
Reviewed: 22 April 2024
Christelle
SwitzerlandLevel of cleaning. Could be better. Old dated building, which would benefit from refurbishment.
Location
Stayed in April 2024
Reviewed: 21 April 2024
Sam
United KingdomA bit dated but that is reflected in the price. The cost of breakfast is an absolute joke. £16 per day is outrageous.
Good location and good value
Stayed in April 2024
Reviewed: 21 April 2024
Holly
United KingdomHad to have the key reset 7 times as it didn’t work on the door. Felt that the staff weren’t happy to be there and weren’t really informative about the facilities or breakfast times etc.
Good location. Able to walk to the town centre.
Stayed in April 2024
Reviewed: 18 April 2024
Joshua
United KingdomCold pool Steam room not working Expensive and Very small car park spaces meaning that I had to park on the road which then meant that my car was damaged by another car ! Desk staff not very concerned with this to my surprise. Also quite loud music playing from somewhere close to our room in the building until early hours.
Breakfast was satisfactory.
Stayed in April 2024
Reviewed: 18 April 2024
Mary
United KingdomStrong smell of cigarettes throughout much of the building, especially the lobby. Parking limited and for an extra charge.
Restaurant was nice with lovely food and pleasant service. Pool was small but ok and liked the steam room and sauna. Room basic and small but comfortable enough.
Stayed in April 2024
Reviewed: 15 April 2024
Martina
United KingdomThere was no parking available to me, the facilities were quite dated and the cleanliness of the bathroom was lacking. There was a shortage of pillows and the duvets were quite thin. The pool was tiny in comparison to the photo and was overcrowded.
The staff were really friendly and the food was really nice
Stayed in April 2024
Reviewed: 14 April 2024
Mark
United KingdomFound pool and sauna/steam room bit on small side
Room good with bunk bed room which also had own bathroom. Breakfast very good. Location for us good as short walk to beach and not too far from Pier, about 15/20 min walk
Stayed in April 2024
Reviewed: 14 April 2024
Rebecca
United KingdomSmaller pool than expected very busy and cleanliness was not great in the ladies changing rooms.
Good location, most areas were clean.
Stayed in April 2024
Reviewed: 13 April 2024
Jana
Czech RepublicCouldnt find any play room. Also, would appreciate microvawe and small fridge as didnt have anywhere to heat up a milk for baby.
The size of our room was beyond our expectations as well as size of our bed. Our kids really enjoyed the free movement and also a swimming pool was a big plus.
Stayed in April 2024
Reviewed: 11 April 2024
Murphy
United KingdomThe pool was a lot smaller than the image and the room was a little cold.
The location was great. The family room was good and spacious. The lady in the breakfast room, seemed like a Manager was very hospitable and helpful.
Stayed in April 2024
Reviewed: 9 April 2024
Adriana
United KingdomSwimming pool looks bigger in the web picture . It was a bit of a disappointment but for us not a big deal also the windows in our bedroom all faced walls but as we were hardly in the room apart for sleeping it wasn’t a problem.
Everything ,would definitely stay there again . We had a great time ,lovely and polite staff. We were very happy with our family room ,it was warm and nice. The air conditioning was useful in the night. We had our dog Millo with us, he was welcomed too .
Stayed in April 2024
Reviewed: 8 April 2024
Kenrd
United KingdomWaiting to be seated at breakfast. Food ordered in the bar/lounge arrive barely warm. During peak hours the bar was not staffed continuously.
Buffet breakfast was good.
Stayed in April 2024
Reviewed: 8 April 2024
Garhard
United KingdomThe electronic key card failed to work on multiple times. Had to keep going back to reception to get it rescanned. Very annoying!
Friendly helpful staff.
Stayed in April 2024
Reviewed: 7 April 2024
Jason
United KingdomNo pram/buggy access at entrance/reception, tiny room, no mini bar, shower over bath
Pool for kids, location
Stayed in April 2024
Reviewed: 7 April 2024
Julie
United KingdomLack of info, staff could have been more forthcoming. Noisy with windows open (traffic) squeaky floors
Comfy bed, clean, warm, nice decor, pleasant staff, nice walk to town
Stayed in April 2024
Reviewed: 6 April 2024
Neil
United KingdomBathroom smells mouldy, towels have seen better days. For the money, I'd expect good quality towels not old sandpapery ones. The Forest room, where they stick people with dogs for meals, is horrible. It's like an old isolation room, most unwelcoming, separated from the restaurant, not even a picture. Shocking actually.
Excellent location, beach front and shops a short walk away. The room was comfortable and modern. Breakfast is amazing! Pool etc a bonus. Warm, air con available. Staff lovely.
Stayed in April 2024
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