I wanted to to tip the staff but they said they couldn't change notes, if I wanted to tip on card the staff don't get the tip?? This I don't agree with, your staff should get tips because of the service they offer.

Staff at the hotel were a credit to the hotel, so friendly. Food very good

Stayed in May 2024

Maybe ask our people like their food also hottub didn't work for a few days of our stay

Breakfast a little disappointing

Stayed in May 2024

Just need to update in some areas.

Staff and overall facilities really pleasant. Great for a family setting and couples. Staff are always welcoming and helpful.

Stayed in April 2024

Food was expensive for tiny portions. Order sides or you'll be hungry. Expensive for, nice food, but nothing amazing.

Lovely setting, room good value

Stayed in May 2024

The whole hotel was exceptionally clean and the bedrooms large, clean and very well appointed.

Stayed in May 2024

Poor wifi speed especially as it is a conference centre

Very good /comfortable / clean/ lovely grounds

Stayed in May 2024

Nothing springs to mind

The property looked great on arrival and the room was really comfortable.

Stayed in May 2024

I was disappointed with my evening meal, I had a dessert and it appears to have no lemon filling just a pastry case with some ice cream scoop in the case. The dessert was called (I recall) caramelised Lemon Tart was it was definitely not, when I challenged the waitress as to where was the Lemon the reply was I will insure that the chef adds more in next time and did not offer a refund ! £8 for a single ice cream scoop and a pastry cast!!!! Also for breakfast the bacon was extremely well cooked to a crisp!

The location with the open aspect

Stayed in May 2024

Breakfast dried up not replenished so some items not available, weekday staff at breakfast quite surly. Would not book breakfast again poor value for money when there is good availability in the town.

Location. Room was quiet had good nights sleep.

Stayed in May 2024

Whilst the breakfast was amazing with lots of choice to cater for everyone, the evening menu was a little limited.

The staff were exceptional. Every single member of staff we encountered during our stay went above and beyond to ensure that our trip was memorable. The hotel had all the facilities we were expecting and set in beautiful grounds. Would definitely stay again.

Stayed in May 2024

The walk to the room with luggage, the place is huge!

Lovely rooms, tastefully decorated and immaculately clean.

Stayed in May 2024

Nothing

The hotel was really nice and we had a great time in the spa

Stayed in May 2024

Friendly staff, happy to help when needed. Room was spacious and clean.

Stayed in May 2024

The teenagers were limited to when they were allowed to use the spa facilities.

They were very helpful, putting all of our group (10 rooms) together on one corridor, nice seating area to gather together in the evenings.

Stayed in April 2024

We have been back and forth to Eastwood Hall over the last few weeks for a family matter. We are really happy with the service from all the staff and the hotel location was perfect for what we needed. I would like to say special thanks to the receptionist, Tiyana, who has helped us each time. She has been extremely sensitive to our situation and made sure everything has been straightforward, therefore making things a lot easier for us during a difficult time.

Stayed in May 2024

The food is cheap and basic. The breakfast staff were miserable. The shower leaked every single time, creating massive puddles. The walls & doors are so thin I could not only hear toiletries taking place, snoring all night from the room next door but phone calls. The changing rooms for the pool have no privacy. The beds are really old!

The location is perfect for us as family lives quite close. The swimming pool is okay & all areas were clean

Stayed in April 2024

Bed was a little too firm for comfort (personal preference). Some of the hot food at breakfast buffet wasn't hot (fried eggs).

Staff were lovely and welcoming. Everything was well spaced. Room was very quiet and spacious.

Stayed in April 2024

Been coming back and forth to Eastwood Hall over the years. My only ever complaint is the pillows, they are too soft. Its a shame as the beds are so comfortable.

All the staff were amazing at Eastwood Hall and helped us through a difficult time for me and my family. We were not sure how long we needed to stay so had to book day by day. Being able to have the same room throughout helped us so much. Special thanks go out to Kirsty, Ewan and Katie who were extra helpful and kind but Managers at Eastwood should be proud of all their staff. Thank you.

Stayed in April 2024

Lack of a decent beer( all lagers) other than a few bottles of ales

Being able to book just 1 night. Plenty of places to be able to sit and relax

Stayed in April 2024

Very good friendly place

Stayed in April 2024

N/a

Breakfast very good

Stayed in March 2024

Being to close to a family room was noisy

The closeness to the town and easy access to main roads The food was excellent and the service was great.

Stayed in April 2024

Failure of door card to work and long walk back to reception twice for replacement

Convenient for our family visit. Good room big TV. Good shower.

Stayed in April 2024

I had the furthest possible room from the reception which was a bit of a pain but not the end of the world.

Well placed hotel just off the M1 motorway with great facilities. Friendly staff and great food (Amazing Breakfast) and lovely spa with pool and jacuzzi free to hotel guests, perfect after a long drive.

Stayed in April 2024