Britannia Pavillion, Albert Dock, Liverpool, L3 4AD, United Kingdom
#25 of 105 hotels in Liverpool
Guests' ChoiceBased on 4588 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
9.6
Facilities
8.6
Staff
9.3
Value for money
8.5
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: 31 May 2024
Jemma
United KingdomThe lifts seemed safe but made strange noises with dim lighting,,I refuse to go in alone,
The staff couldn't be any more helpful, we decided to stay another night it was so nice there,close to the city and bars but far enough away to get a peaceful night's sleep, great view from bedroom window,excellent buffet style breakfast 24 hour free tea and coffees, nice clean main lounge to work from with WiFi included
Stayed in May 2024
Reviewed: 31 May 2024
Amy
United KingdomWas a little noisy with the neighbours we had getting in at 2am and banging around in the corridor
Great location friendly staff
Stayed in May 2024
Reviewed: 30 May 2024
Richard
United KingdomNothing.
Great location. Staff went above and beyond to help.
Stayed in May 2024
Reviewed: 30 May 2024
Cynthia
United KingdomThe WiFi didn't work throughout our stay due to them upgrading their system. No slippers provided also.
Enjoyable stay and all staff were friendly and had a smile on their faces. Breakfast was hot and offered within a long time range so accessible for everyone. Food was avaliable to order outside these times and reasonably priced.
Stayed in May 2024
Reviewed: 30 May 2024
Jackie
United KingdomThe breakfast, was very nice, buffet style everything was nice and hot..good choices of different food
Stayed in May 2024
Reviewed: 28 May 2024
Peter
United KingdomDrain or damp smell in room
Breakfast was good, location very good, staff were very friendly
Stayed in May 2024
Reviewed: 28 May 2024
Barbara
United StatesThe location was great. We were able to walk to the locations we hoped to visit on this trip to Liverpool.
Stayed in May 2024
Reviewed: 28 May 2024
Peter
United KingdomLoved everything about it
Location
Stayed in May 2024
Reviewed: 27 May 2024
Louise
United KingdomFab location with brilliant facilities and view.
Stayed in May 2024
Reviewed: 27 May 2024
Ann
United Kingdomnothing
Perfect spot to get anywhere, lovely hotel, spotless clean, lovely beds, great shower, free tea, coffee etc anytime in reception, lovely staff, everything you needed fir breakfast, so much choice
Stayed in May 2024
Reviewed: 27 May 2024
Amanda
United KingdomToiletries not readily available. It would have been more convenient to just have them in the room, although it did say if we needed some, we can always request from reception (which was fine). We had to get the items from the reception.
Location - near all the best places to go to in Liverpool!
Stayed in May 2024
Reviewed: 27 May 2024
Louise
Isle of ManWifi wasn’t working in rooms
Location, vies, staff, history.
Stayed in April 2024
Reviewed: 27 May 2024
Louise
Isle of ManWifi was not working in the rooms.
Location, staff, affordability, views and history.
Stayed in April 2024
Reviewed: 27 May 2024
Rosemary
JerseyNo WiFi in the room
Location and staff couldn’t do enough to help
Stayed in May 2024
Reviewed: 26 May 2024
David
United KingdomGreat difficulty experienced signing up to IHG because the hotels internet wasnt working properly throughout the hotel, which was highly inconvenient. Additionally, we only learnt of a IHG 20% off a first alcoholic drink upon leaving.
Good location good breakfast food offering although no fruit juices available excellent clean room
Stayed in May 2024
Reviewed: 24 May 2024
Laura
United KingdomVery clean, great location. Staff helpful. Lovely room with dock view. Comfortable bed and stay. Definitely recommend.
Stayed in May 2024
Reviewed: 24 May 2024
Clare
IrelandNothing. We had no complaints
The location was perfect with lots of restaurants nearby. Breakfast was very good with plenty to choose from. Rooms were clean and comfortable. Staff were friendly and helpful. We had a lovely stay and would highly recommend.
Stayed in May 2024
Reviewed: 23 May 2024
Phillip
United KingdomThere wasn't anything to dislike about this hotel. I liked everything about it.
I liked everything about this hotel. Breakfast was very good. And the staff were brilliant.
Stayed in May 2024
Reviewed: 21 May 2024
Shane
IrelandStaff very helpful and accomodating , brilliant location
Stayed in May 2024
Reviewed: 20 May 2024
Denis
United KingdomVery good. We will stay at the Holiday inn every May my son lived in Liverpool but die last May The staff where brilliant last year to me and my wife especially tasha
Stayed in May 2024
Reviewed: 20 May 2024
Melissa
United KingdomThe room would get quite warm even with the fan and windows open.
Our room overlooked the docks
Stayed in May 2024
Reviewed: 19 May 2024
Susan
United KingdomWi-Fi! Appalling !
Fantastic location , great hotel
Stayed in May 2024
Reviewed: 19 May 2024
Stephanie
United KingdomIt was a bit noisy in the corridors during the night, which is probably to be expected. Breakfast was really, really busy, and the room it was in was far too warm. Really needs air con throughout as our bedroom was a bit too warm too.
Great location, excellent facilities and really good size rooms.
Stayed in May 2024
Reviewed: 18 May 2024
Clarke
United KingdomMy only niggle was our room was right outside the Beatles museum and the music was quite loud and on a constant loop which I guess would be great if you like the Beatles
Stayed in April 2024
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