65-67 New Dover Rd, Canterbury, CT1 3DX, United Kingdom
#15 of 26 hotels in Canterbury
Guests' ChoiceBased on 2187 hotel reviews
8.4Cleanliness
8.6
Comfort
8.6
Location
9.0
Facilities
8.3
Staff
9.1
Value for money
8.5
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 May 2024
Dave
United KingdomFirst entrance, late afternoon: No one answered the door or bell, only when I used my phone to call the hotel, then I was able to enter. This late shift reception staff, gentleman was a little hostile with little humility nuance. A little early morning noise, but this maybe where the position of the building where I was sleeping was in.
Morning reception staff gentleman, impeccable. Breakfast wonderful. Location wonderful. Back view wonderful. Very comfortable and clean bed and room.
Stayed in April 2024
Reviewed: 30 April 2024
Alice
FranceVery nice staff and very large choices at breakfast
Stayed in April 2024
Reviewed: 28 April 2024
Scott
United Kingdomwe stayed in the apartment which very spacious and comfortable
Stayed in April 2024
Reviewed: 28 April 2024
Treena
FranceLocation great lovely breakfast and the beds were lovely
Stayed in April 2024
Reviewed: 27 April 2024
Smith
United KingdomSmall niggles but not enough to make a complaint. Crumbs on top of toaster - which I easily cleaned off. No iron or dishwasher tablets. (Welcome book did state these were included.- staff gave me an iron when we asked for one - I went and bought washing up liquid which I left for the next guest).. Bed bases had muddy marks - again easily wiped off.
Friendly staff. Great privacy. Quiet area. Bar had great opening hours and prices ok. Near to city centre. Lovely grounds to sit and relax. Cottage a good size.
Stayed in April 2024
Reviewed: 26 April 2024
Mike
United KingdomWell located and comfortable. Able to store cycles overnight inside the hotel
Stayed in April 2024
Reviewed: 25 April 2024
Jan-job
NetherlandsThe rooms and facilities are quite dated
Location is pretty good, 20 minutes walk to the center. Hotel has also a nice garden which we could not enjoy due to the cold weather. Full English breakfast was lovely
Stayed in April 2024
Reviewed: 25 April 2024
Alistair
United KingdomRoom rather cramped with tight space between the end of bed and wall.
Room very clean, comfortable bed, breakfast excellent. Staff very friendly and helpful. Bathroom clean and a good shower.
Stayed in April 2024
Reviewed: 25 April 2024
Maxwell
United KingdomHooks in room for coats on back of door or inner hallway of room would be useful
Friendly and welcoming, excellent value and only a 5/10min walk into the city!
Stayed in April 2024
Reviewed: 21 April 2024
Richard
United KingdomWe arrived at night and due to there being individual apartments with similar frontage as the hotel it was a little confusing at first to identify the hotel entrance due to the entrance signage not being illuminated.
Clean, comfortable and quiet. Staff were welcoming and helpful.
Stayed in April 2024
Reviewed: 20 April 2024
Susanne
United KingdomLocation and onsite parking
Stayed in March 2024
Reviewed: 18 April 2024
Isaac
United KingdomInternet very slow and TV useless as most channels didn’t work and couldn’t find an iron.
Cottage upgraded. Nice place except wifi was down a lot of the time and TV was useless with no or little connection. Heating took long to warm up but once sorted was very warm. Kitchen was self catering, which is understandable but didn’t realise that meant no salt or pepper or oil was there either. Otherwise loads of parking for free and not far from town. Dont need to worry about parking in some dubious car park.
Stayed in April 2024
Reviewed: 18 April 2024
Jane
United KingdomBreakfast
Stayed in April 2024
Reviewed: 17 April 2024
Jo
United KingdomI had a few mobility problems but the hotel weren’t at fault: i could have mentioned something at booking stage.
I particularly like this property: the staff are always helpful and the building has a lot of character which the owners have maintained whilst keeping it functional
Stayed in March 2024
Reviewed: 16 April 2024
Peter
United KingdomMy only fault was that the showers in both bathrooms needed maintenance. They were both hot enough, with a good flow of water, but both needed the hoses to be replaced as both leaked causing water to gush down the hose. This was only a minor concern and I reported it to reception upon leaving.
The cottage was comfortable, spacious and well equipped. It was relaxing, and the freedom to come and go without having to go through reception was great. It was also excellent that there was private and dedicated parking right outside the cottage as I am disabled.
Stayed in April 2024
Reviewed: 15 April 2024
Lisa
United KingdomHotel is a bit shabby round the edges but the price and service was great so I’m not complaining.
Best breakfast, great selection and variety plus they did me some gluten free toast so couldn’t have asked for a better breakfast. Huge room for our family of four, comfy beds and everything was clean.
Stayed in April 2024
Reviewed: 15 April 2024
Manish
United KingdomFurniture was quite old, chair covers were ripped or torn due to age, sofa was having stains and dog hairs on it.
Location is good. Near to city center. Size of the apartment was good and suitable for family. They have good decoration.
Stayed in April 2024
Reviewed: 14 April 2024
M
United KingdomNothing
clean Very clean Staff was lovely
Stayed in April 2024
Reviewed: 14 April 2024
Da
FranceNothing
We liked the space, the beautiful gardens, the confort of the beds, and the fact of having a kitchen.
Stayed in April 2024
Reviewed: 12 April 2024
Smith
United KingdomHad to wait a while at the front door , and no was no eggs only scrambled eggs. The bath was very narrow.
The staff were nice and friendly and helpful.
Stayed in April 2024
Reviewed: 12 April 2024
Mettetal
FranceDecor and fittings a bit old fashioned. Only one lamp so if you are using the room as a double, one person wouldn’t have access. Bath over the shower but no curtain so hard to not get water everywhere. Toilet flush mounted upside down so difficult to flush. The room is near the boiler or something (room 10) so very noisy at times especially at 10.30pm
Lovely old building, very nice amenities and hospitality tray and great breakfast. Personnel friendly and helpful. Car park great
Stayed in April 2024
Reviewed: 10 April 2024
Anirban
IndiaThere is no negative that I could find.
A highly neat and clean hotel. Excellent breakfast. The room was very cozy. Gives a very rustic and classy look from the outside. A total VFM.
Stayed in April 2024
Reviewed: 6 April 2024
Joanna
United KingdomLovely clean room and facilities . Great location
Stayed in March 2024
Reviewed: 6 April 2024
Francesca
United KingdomShower was unusable. If I had stayed longer would have been a massive problem- you could only have pressure or heat (not the two) so took a good 10 minutes to wash my hair barely adequately. We had a ladybird infestation in our bathroom which was amusing to us, but would annoy other people. Heating was on constantly and throughout the building which seemed very unnecessary and we had to open the windows in March.
Friendly reception staff, beautiful garden and great location, bed was super comfortable and the whole place was very characterful. Decent breakfast options too.
Stayed in March 2024
San Francisco, USA
Madrid, Spain
Miami Beach, USA
Cincinnati, USA
Elmalı, Turkey
Palermo, Italy
Magdeburg, Germany
Gračac, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content