I was located in one of the newer 'Courtyard' rooms, It was very clean and comfortable with an excellent shower room. The only criticism I would make is that although there was a small amount of hanging space in one half of the wardrobe there was absolutely no shelf or cupboard space in the room to put other items of clothing, if, like me, you were staying for a few days. I had to put my folded shirts on top of the fridge in the second part of the wardrobe and keep the rest of my things in my suitcase. It certainly took the edge of the 'Ooh, this is nice' factor.

The staff were extremely friendly and helpful and the breakfast choices were very good. IT was only a gentle 15 minute walk into the centre of the city so, for the price was very well situated.

Stayed in May 2024

Car parking limited

Stayed in April 2024

I didn't like the coffee. I had to ask, on each of the three days we were there, for the heating system to stop pumping cold air into our room, as the weather was unseasonally cold! A very limited selection of beers.

Very nice breakfast, with lots of choice, and plenty of space in the breakfast room. The hotel was really nice, with impressive decor, and the staff were lovely.

Stayed in April 2024

The breakfast was poor, we went down for breakfast towards the end of service and there was no food left, what was left was cold and there was no bread for toast and the staff were busy in other parts of the hotel.

The hotel and rooms were very good, beds comfy.

Stayed in February 2024

Very clean and well situated, only a 10 minute walk to the city centre

Stayed in March 2024

The bathroom could have done with some extra amenities, like facial tissues. The room was relatively small.

The place is clean and nicely decorated. The breakfast was a la carte and freshly made. The staff was friendly and helpful.

Stayed in April 2024

There was a faint smell of drains in the room which I am sure can be sorted out and not a great concern.

Room lovely as was meal at night.

Stayed in April 2024

The room is too small

Stayed in April 2024

Could hear what sounded like a water pump late evening. Room smelled like sawdust. Lack of parking.

Bed was massive and comfortable! Shower was great. Room was clean.

Stayed in April 2024

Nothing it was great!

Clean and comfortable loved the Art Deco furnishings and decor. It was stunning. Great breakfast, and we enjoyed a couple of drinks in the bar. A short walk into town, but there is also a bus stop just outside too.

Stayed in April 2024

Terrace rooms could have a bit more security, as open to the road.

Lovely property, nice rooms and easy proximity into York.

Stayed in March 2024

Nothing really though there wasn't much room between the bedside and window /wall.I found it quite awkward being 85 I was frightened of tripping up.

Excellent choice even though we didn't eat too much but it was there if wanted and cooked to our satisfaction.Lovely dining room.

Stayed in April 2024

The staff were great, especially Federica!

Stayed in April 2024

The beautiful decor

Stayed in April 2024

Couldn't open windows for fresh air. Air con only. Tight space to get round bed.

Clean room and bathroom with all necessary facilities.

Stayed in April 2024

Better coffee

Thought the breakfast was not great for the value. Coffee was the worst I think I've had. Not much choice left at 9.30

Stayed in April 2024

Only issue was we struggled with the hearing

Loved the big room

Stayed in April 2024

The fact that we had to go home.

The Art Deco features of the Hotel. Comfortable bed. Large rainfall shower. Oak paneling feature in the grand Hall. Definitely worth staying in such a grand building with lots of Art Deco features. I have paid the same money to stay in a modern 4 star hotel but The Elmbank is like a country retreat and well worth a visit.

Stayed in March 2024

Stylish looking hotel close to town

Stayed in December 2023

They overcharged us for our stay and took money from our bank account when we had asked to settle the balance using cash. Took 5 working days for them to refund our money back.

Friendly staff, really comfortable beds, lovely bathrooms and decor.

Stayed in February 2024

We stayed half board and I was a little disappointed with the quality of parts of the evening meal. The pudding was delicious though!

The reception staff member was very welcoming and friendly - she made a really good first impression. Our room was beautiful and the bed was very comfortable. We had a really good nights sleep.

Stayed in March 2024

we were staying in the courtyard where,from early morning,it got very noisy,the cleaning staff started theyre day coupled with ongoing work,plus the VERY annoying inconsiderate other ppl staying in the adjoining rooms it was particularly unpleasant

nice building,far enough away from the city centre but not too far as not to walk to

Stayed in March 2024

Absolutely lovely hotel. Decorated and maintained well, clean and the staff were lovely. We stayed in the building opposite and it was great. The rooms were clearly just recently re-done. The location was great for us, we walked into York and back again no problem. I loved it, and would definitely return.

Stayed in February 2024

no parking on site, had to book it in addition to hotel

good location, nice room

Stayed in January 2024