Reviews of Heeton Concept Hotel - Kensington London 3 stars
15-25 Hogarth Road, Earls Court, Kensington, Kensington & Chelsea, Kensington and Chelsea, London, SW5 0QJ, United Kingdom
#678 of 1,009 hotels in London
Guests' ChoiceReview score
Based on 903 hotel reviews
7.4Score breakdown
-
Cleanliness
7.5
-
Comfort
7.6
-
Location
9.2
-
Facilities
7.2
-
Staff
8.7
-
Value for money
7.5
-
Free WiFi
8.8
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 2 May 2024
Emile
South Africa6 reviews8.0“Great hotel overall”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
Noise travels in the hotel.
Great location. Modern finishes.
Stayed in May 2024
-
Reviewed: 29 April 2024
Katherine
Panama1 review6.0“Good location”- • Leisure trip
- • People with friends
- • Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Room twin beds its layout was not that confortable
Location
Stayed in April 2024
-
Reviewed: 29 April 2024
Victoria
United Kingdom2 reviews8.0“Would go again, perfect location and great hotel, just a shame the beds were not comfortable as sadly we didn’t get the”- • Leisure trip
- • People with friends
- • The Compact
- • Stayed 2 nights
- • Submitted via mobile
The beds were not comfortable and squeaked very loud
Great location, overall great cleanliness and well designed
Stayed in April 2024
-
Reviewed: 28 April 2024
Paul
United Kingdom13 reviews1 helpful vote8.0“Lovely. Staff were very kind”- • Leisure trip
- • Couple
- • The Compact
- • Stayed 1 night
- • Submitted via mobile
Lifts were out of service and we were on the top floor 😳
Good location. Easily accessible.
Stayed in April 2024
-
Reviewed: 27 April 2024
Reneé
Germany4 reviews7.0Good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 5 nights
- • Submitted via mobile
The Lift wasn‘t working
The offer if you do not use room service and receive one free drink per day at reception
Stayed in April 2024
-
Reviewed: 27 April 2024
Nicola
United Kingdom21 reviews1 helpful vote8.0Very good- • Leisure trip
- • Couple
- • The Compact
- • Stayed 1 night
- • Submitted via mobile
I cannot lie, the room was tiny. Its really a small single made into a double. We were there for 6 nights so we had to move furniture around and double stack tables as we had no space to move. No wardrobe just a small rail with 3 hangers, no space for bags or cases and bed not long enough for anyone over 5ft 10. Good points, tea and coffee making facilities and the shower was good. We were 4th floor which was ok had the lift been working. Sadly it was out of order for the whole 6 days. We weren't offered an alternative room on a lower floor however we were given a free £10 late check out. All in all its a compact and friendly hotel, great location and accomidating staff however, if you are claustrophobic then this is not the hotel for you.
Brilliant location, just 2 minutes walk from Earls Court tube which is great for all links into the city. Nice pubs and restaurants close buy plus a big supermarket.5 mins walk away.
Stayed in April 2024
-
Reviewed: 24 April 2024
Megan
United Kingdom3 reviews8.0“Great location, clean and comfortable”- • Leisure trip
- • People with friends
- • Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Lift not working… room was on the 4th floor
Great location, clean, & quiet
Stayed in April 2024
-
Reviewed: 24 April 2024
Vincent
Germany3 reviews8.0Very good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
- • Submitted via mobile
The stairs till top floor can be challenging!
Very good stay!
Stayed in April 2024
-
Reviewed: 23 April 2024
Freiderikos
Greece3 reviews1 helpful vote6.0“Ok but...”- • Business trip
- • Solo traveller
- • Single Room
- • Stayed 6 nights
- • Submitted via mobile
No lift for the 6 nights I stayed. First night I was given a very tiny room and had to explain to reception it was not the 107ft mentioned in my booking. As a repeat guest who knows the hotel premises even back when it was Ibis Styles, I felt I wasn't treated accordingly.
The staff were friendly.
Stayed in April 2024
-
Reviewed: 22 April 2024
Stephen
United Kingdom13 reviews1 helpful vote7.0“Disappointed but staff excellent”- • Leisure trip
- • Solo traveller
- • Single Room
- • Stayed 2 nights
- • Submitted via mobile
Unfortunately my room was missing a curtain..so room bright ar 5 so sleep wasn’t great..also no a decorator in room close by so not a good nights sleep
Clean and great location
Stayed in April 2024
-
Reviewed: 21 April 2024
Benjamin
Slovenia22 reviews10 helpful votes7.0“Okay hotel for an okay price.”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 8 nights
- • Submitted via mobile
Sound insulation is practically non existing. We could hear literally everything from neighbouring rooms which was quite annoying. Very small shower.
Good location, few minutes to the Earl’s Court. Nice comfortable bed.
Stayed in March 2024
-
Reviewed: 20 April 2024
Rebecca
Ireland11 reviews1 helpful vote6.0“Budget hotel, well located.”- • Business trip
- • Group
- • Single Room
- • Stayed 1 night
- • Submitted via mobile
The lift was broken. The room my uncle was shown to (he is 84 and had to walk up all of the stairs) had no furniture and was full of paint cans, so we had to come all the way down various corridoors and stairs to reception to get another room as there are no phones in the rooms either. The bar is very poorly stocked too and the two members of staff had no idea what was what or how to pour drinks etc. Bathrooms were also TINY. I am a small woman and could barely turn in the shower, I don’t know how any tall broad man would manage.
The foyer was modern clean and comfortable. Beds were comfortable, everywhere was spotless.
Stayed in April 2024
-
Reviewed: 20 April 2024
Lara
Germany1 review7.0“Good location”- • Leisure trip
- • People with friends
- • Double Room
- • Stayed 3 nights
- • Submitted via mobile
The elevator was not working during our entire stay. The bathroom is very small.
The bed was comfortable. The location is very good.
Stayed in April 2024
-
Reviewed: 20 April 2024
Joseph
United Kingdom6 reviews1 helpful vote8.0“Would stay again.”- • Business trip
- • Solo traveller
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing to complain about.
Great location and comfortable.
Stayed in April 2024
-
Reviewed: 19 April 2024
Stephen
United Kingdom12 reviews1 helpful vote7.0“Comfy stay in decent location”- • Business trip
- • Solo traveller
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
My room was in basement and no natural light
Good location, nice bar and reception area. Room was spacious
Stayed in April 2024
-
Reviewed: 19 April 2024
Parag
Belgium11 reviews6.0Pleasant- • Business trip
- • Couple
- • Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Elevator was not working
Friendly staff
Stayed in April 2024
-
Reviewed: 18 April 2024
Kelly
Netherlands20 reviews3 helpful votes8.0“Great modern, clean hotel for a short stay.”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Lift was out of action. TV didn't work/connect.
Clean, modern and well organised for the size. Staff were lovely (especially Faima) and very accommodating.
Stayed in April 2024
-
Reviewed: 13 April 2024
Sara
United Kingdom8 reviews1 helpful vote7.0“Nothing special but nice hotel overall.”- • Leisure trip
- • Couple
- • The Compact
- • Stayed 1 night
- • Submitted via mobile
Weird smell to the room. In basement room so no window to look through.
Cheap, close to underground, bed comfy, big shower, nice tv. Staff were friendly.
Stayed in April 2024
-
Reviewed: 11 April 2024
Lineil
United Kingdom1 review1 helpful vote8.0“Excellent accommodation & very friendly staff.”- • Leisure trip
- • Couple
- • The Compact
- • Stayed 1 night
- • Submitted via mobile
Unfortunately we know you can’t open the window for obvious reasons but the air conditioning wasn’t the best & it was too warm plus there should be an option for softer pillows if needed, which left us with very little sleep.
The staff were very friendly & helpful. The location was ideal & quiet. The accommodation was very clean. Very close to the train station.
Stayed in April 2024
-
Reviewed: 11 April 2024
Jeremy
United Kingdom6 reviews2 helpful votes7.0“Good value, great location but needs toilet privacy!!”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
The toilet was partitioned off from the rest of the bedroom by glass which was really weird and gave no privacy whatsoever. Whoever designed that must be very strange
Great location, 2 minutes from the tube into town but nice and quiet. Staff very friendly, everything was clean and functional
Stayed in April 2024
-
Reviewed: 8 April 2024
Yesim
United States3 reviews8.0“Clean, comfortable accommodation with very small rooms at a prime location. Staff was very responsive and helpful.”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Very small rooms.
Clean, comfortable accommodation at a prime location. Staff was very responsive and helpful.
Stayed in April 2024
-
Reviewed: 7 April 2024
Žipaj
Czech Republic1 review7.0Good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 5 nights
There was no toilet brush. Smell in bathroom from sink.
Nice location, clean room, good personal, reception open 24/7
Stayed in March 2024
-
Reviewed: 4 April 2024
Mark
Netherlands17 reviews3 helpful votes7.0Good- • Business trip
- • Solo traveller
- • Single Room
- • Stayed 1 night
- • Submitted via mobile
Easy access
Stayed in March 2024
-
Reviewed: 3 April 2024
Rafael
Netherlands41 reviews10 helpful votes6.0“Not good value for money”- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 4 nights
- • Submitted via mobile
The bedroom smelled bad. We stayed in a family room that according description has one double bed and one sofa bed, however the sofa bed is more like a “armchair bed” (see attached picture) and very uncomfortable. The pillow was very hard and uncomfortable.
Near the metro station
Stayed in April 2024
Guests also reviewed these properties:
-
Bed and Birds B&BSkibby, Denmark
-
Vieng Thong HotelKrabi town, Thailand
-
Inoporto ApartmentsPorto, Portugal
-
Cal Tio MingoPaúls, Spain
-
Les Résidences du CampusTrois-Rivières, Canada
-
April CottageNew Alresford, UK
-
Penzion Na RozcestíBulhary, Czech Republic
-
Brisa da Lagoa GuesthouseFlorianópolis, Brazil
