Lower Bristol Road, Brougham Hayes, North East Somerset, Bath, BA2 3QU, United Kingdom
#39 of 42 hotels in Bath
Guests' ChoiceBased on 5935 hotel reviews
7.6Cleanliness
8.1
Comfort
8.0
Location
8.2
Facilities
7.7
Staff
8.5
Value for money
7.5
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
Abdullah
Saudi ArabiaIt is quite expensive for the star level But reasonable when compared with other places
The room size is fair. Beds are big and comfortable. The extra bed fit two kid perfectly. Location is really good and bus stop is nearby. Breakfast is basic
Stayed in May 2024
Reviewed: 28 May 2024
Joanne
United KingdomLocation was good. Lots of stuff nearby and easy walk to town centre. Parked easily. Nice staff and good breakfast.
Stayed in May 2024
Reviewed: 27 May 2024
Roycocup
United KingdomThe shower had low pressure and there's a bit of noise coming from the other bathrooms above with some dripping noises of the toilet tanks filling up all night.
The staff is amazing. Really good people. Jamie looked after us and he was exceptionally careful with our food and the whole service at breakfast time. Good beds and clean bathroom.
Stayed in May 2024
Reviewed: 27 May 2024
Ragaee
United KingdomThe room needs a small fridge.
Staff , clean room
Stayed in May 2024
Reviewed: 27 May 2024
Berna
CanadaQuiet neighbourhood
Stayed in May 2024
Reviewed: 24 May 2024
Rosemary
United KingdomNoisy neighbours.
Stayed in May 2024
Reviewed: 23 May 2024
Rachel
United KingdomBreakfast was disorganised, Sat am came down at 9.30am, no forks, waited, waited , son ended up eating beans with a spoon and stabbing sausages with a knife. Excessively long wait for bacon to be replenished so ate croissants instead
Staff were friendly and room was comfortable for us all, no complaints on that front. Specials at the bar were good value
Stayed in May 2024
Reviewed: 23 May 2024
Gavin
United KingdomBreakfast was not great. I love eggs but only scrambled eggs on offer, which may have been powdered?
Room was comfortable. Staff very helpful.
Stayed in May 2024
Reviewed: 21 May 2024
Shane
United Kingdomself serve Coffee machine quality is very poor.
Cooked breakfast was quality was good.
Stayed in May 2024
Reviewed: 21 May 2024
Simon
United KingdomAll my IHG points disappeared which would have paid for our visit
Room was very adequate but having an accessible room on top floor if there was a fire could have proved very problematical. I loved breakfast options with a good variety for all three of us. Having stayed there before knew location was very good
Stayed in May 2024
Reviewed: 20 May 2024
Charmaine
United KingdomThe breakfast needed to be improved.
The staff were helpful upon arrival and out of the 4 rooms 2 were ready when we arrived for check in early at 12. The breakfast wasn’t great only sausage, bacon, beans and scrambled egg available for the fry up and they ran out of pastries and the muffins were stale. Overall a good stay but breakfast could be improved.
Stayed in May 2024
Reviewed: 19 May 2024
Diana
United KingdomVery polite stuff, nice location.
Stayed in May 2024
Reviewed: 19 May 2024
Amanda
United KingdomBreakfast was poor. Very untidy and messy area. Runout of food every 10 mins. No forks and had to wait for the dishwasher to finish before we could get forks. Coffee machine not working. Felt for rhe staff. Staff were friendly and helped as much as they could. Breakfast needs attention but other than that it was a perfect location and a great stay! Thank you to all the staff.
Reception staff really helpful and polite Parking was good Bar Area lovely
Stayed in May 2024
Reviewed: 19 May 2024
Coleman
United KingdomThe breakfast was okay but no fried eggs which we love with our full English
Really nice room. Cosy, clean and had all we needed
Stayed in April 2024
Reviewed: 18 May 2024
Yunzhe
NetherlandsThe distance from the center is a short way if you take the bus, although it can be a bit far if you want to walk to the center. We were at the end of our long trip so we bused every time.
The room was excellent, clean and well designed. The bed was comfortable and the duvet was big enough for both. The breakfast had abundant tasty food. Although there were quite some people eating at the same time, which made the area where food was served quite crowded.
Stayed in April 2024
Reviewed: 17 May 2024
Micheal
United KingdomBreakfast not overly warm and juices out of stock.
Good location and worked well for group.
Stayed in April 2024
Reviewed: 17 May 2024
John
United KingdomActually the location is good as it's near the river with access to the other part of town but not the busy part of the town centre so it's fairly quiet.
Stayed in May 2024
Reviewed: 14 May 2024
Judith
United KingdomParking was good and staff were friendly
Stayed in March 2024
Reviewed: 13 May 2024
Gemma
United KingdomThe breakfast was a bit poor. Orange juice was like flavoured water. I have been in other Holiday Inn IHG in other cities (mainly Europe) and the breakfasts were so much better.
Hotel situated a bit away from Bath centre which was fine. Just a nice walk to the centre. Room was clean and comfortable. Sufficient parking space.
Stayed in May 2024
Reviewed: 11 May 2024
Sally-anne
United KingdomRestaurant for breakfast abit cool..air con abit strong
Very good standard and facilities..iron and hair dryer comfortable bed
Stayed in May 2024
Reviewed: 8 May 2024
Elin
United Kingdomno complaints as the hotel was in perfect distance to town however the view from the window wasn’t the best, but that can’t be helped
breakfast was lovely each day, room was clean and air con was great our room was beautiful and spacious also
Stayed in May 2024
Reviewed: 8 May 2024
Claudie
United Kingdomparking app not working
2 staff were extremely helpful; a lady from Albania and a young student who was doing the morning shift on the Thursday morning.
Stayed in April 2024
Reviewed: 7 May 2024
Güzide
TurkeyBreakfast was very poor.
Location was good. Staff was very friendly and helpful.
Stayed in May 2024
Reviewed: 6 May 2024
Rizzel
United KingdomN/A
Friendly staff, good location and affordable.
Stayed in May 2024
Dedinky, Slovakia
Luang Prabang, Laos
Chiang Mai, Thailand
Paris, France
Hoi An, Vietnam
Sepang, Malaysia
Pendleton, USA
San Vito lo Capo, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content